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EC
Development Program: Field Service Engineer
Eaton Corporation
Moon Township, PA · Warrendale, PA
- $82,000 USD / year
In a Field Service Engineering role, you’ll gain a strong technical foundation in power distribution while working in diverse customer environments and locations, providing unique learning…
Added just now
A
Sr Advanced Project Engineer
Aerospace
Redmond, WA
- $104,000 to $130,000 USD / year
…across roughly 120 aircraft types and more than 47,000 APUs in service today, we support operators across commercial and defense markets - backed by an aftermarket network built for the…
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Chemical Engineer
U.S. Army Aviation and Missile Command
Chambersburg, PA
…appoint qualified candidates to positions in the competitive service. About the Position: This position is located at Letterkenny Army Depot, Pennsylvania. Providing Engineering services in…
Added just now
VC
Principal Architect - Sales Engineer
Verizon Communications, Inc.
King of Prussia, PA
- $124,500 to $239,000 USD / year
…In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings. Scheduled Weekly Hours 40…
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Supervising Engineer - RI Transmission Planning
PPL Corporation
Allentown, PA
Supervise, direct and provide guidance to engineers and/or technicians, often located in various geographic locations across PPL's service territory.
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Project engineer
Gardner Cryogenics
Allentown, PA
Added just now
Electrical Systems Engineer
KLA-Tencor
Allentown, PA
…performance, yield and cost-efficiency. It also offers comprehensive service and spare parts through a worldwide network of service centers and qualified local agents. What You'll Do In…
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Broadcast - Assistant Chief Engineer
WGAL-TV
Lancaster, PA
…Harrisburg-Lancaster-Lebanon-York, PA market has an opening for an Assistant Chief Engineer. In this role, you will help lead a team of technical professionals ranging from studio operators…
Added just now
Broadcast - Assistant Chief Engineer
WGAL-TV
Lancaster, PA
…Harrisburg-Lancaster-Lebanon-York, PA market has an opening for an Assistant Chief Engineer. In this role, you will help lead a team of technical professionals ranging from studio operators…
Added 1 min ago
EG
Cloud Engineer
Eliassen Group
Harrisburg, PA
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 2 mins ago
Project Engineer I/II
Marathon Petroleum Logistics Services LLC
La Palma, CA
Logistics & Storage Engineering (L&SE) is an engineering service and project management organization comprised of engineering and other resources that primarily manage project work…
Added 9 mins ago
Senior Software Engineer
Jorie AI
Remote, United States
We are seeking a Senior Software Engineer to design and deliver software for healthcare and other regulated industries, covering automation, web applications, and platform services. You…
Added 12 mins ago
Supplier Engineer II - Polymers
Boston Scientific
Maple Grove, MN
As part of Global Sourcing, the Supplier Engineer supports the polymers category team with technical aspects such as the development, commercialization, and sustaining of procured medical…
Added 12 mins ago
Senior Software Development Engineer in Test (SDET)
DTCC Candidate Experience
Tampa, FL · Dallas, TX
As a Software Development Engineer in Test (SDET), you will help drive quality engineering practices across strategic initiatives and enterprise delivery streams. In this role, you will…
Added 14 mins ago
General Manager
SpringHill Suites Chandler
Chandler, AZ
…while maintaining the integrity of the hotel for the Select Service…
Added 15 mins ago
Transmission & Structural Department Leader
Verdantas LLC
Lakewood, CO · Orlando, FL · Houston, TX · Petoskey, MI · Wilkes Barre, PA · Fort Worth, TX
Identify emerging market needs, delivery models, technologies, and service opportunities and translate them into an actionable department growth plan
Added 15 mins ago
General Manager
Fairfield Inn Scranton
Dickson City, PA
…while maintaining the integrity of the hotel for the Select Service…
Added 23 mins ago
Technical Support Representative II
Rheem
Roswell, GA · Montgomery, AL
…customers in the proper application, installation, operation and service of the Division’s…
Added 23 mins ago
Permit Investigator
State of Indiana
Fort Wayne, IN
…Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for…
Added 23 mins ago
SO
Highway Technician Crew Leader
State of Indiana
Martinsville, IN
- $24.26 USD / hour
…Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for…
Added 23 mins ago
Highway Engineer Supervisor
State of Indiana
Vincennes, IN
…Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for…
Added 24 mins ago
CF
Principal Security Engineer - AI Security & GenAI Data Protection
Citizens Financial Group, Inc.
Pittsburgh, PA · Irving, TX · Phoenix, AZ · Manchester, NH · Boston, MA · Johnston, RI · Cleveland, OH
- $130,000 to $195,000 USD / year
Principal Security Engineer, AI Security & GenAI Data Protection
Added 26 mins ago
Information Security Engineer
Nebraska Methodist Health System
Omaha, NE
Defines and implements support procedures and protocols for Desktop, Service Desk, and other team members.
Added 28 mins ago
EG
Cloud Engineer
Eliassen Group
Trenton, NJ
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 29 mins ago
M
System Engineer
Markon
Annapolis Junction, MD
- $120,000 to $145,000 USD / year
-Systems Engineer Level 1-Bachelor's degree in Systems Engineering, Computer Science, Information Systems, Engineering, or related field-7+ years

Rheem

Technical Support Representative II

Roswell, GA, United States
Montgomery, AL, United States

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Job details

Experience: 3+ years of experience in customer service in a call center environment
Posting language: English
Posted: Nov 6, 2026

Original job description

The Technical Support Representative II will provide product technical support to the Division’s assigned customers in the proper application, installation, operation and service of the Division’s products. This position will serve Rheem North America, located in Roswell, GA or Montgomery, AL. This position follows a hybrid schedule, with 2 days onsite and 3 days remote per week.

Provide guidance to internal and external customers on proper operation, user maintenance, application, parts identification, and other duties assigned to support company products.
Provide detailed technical guidance to internal and external customers including but not limited to fault finding, installation recommendations, repair guidance and participation in the Factory Start up program for large installations of company products.
Track emerging product failure related trends based upon feedback from external customers and notify management when appropriate.
Document support activities via the call ticket system ensuring that all inquiries are logged and appropriated coded and completed in a timely manner.
Notify immediate manager of issues pertaining to critical customers, product field failures or other circumstances requiring management involvement.
Assist customers with their issues in a timely and effective manner to ensure a positive customer experience is achieved.
Develop, modify and update as required service manuals and parts lists for products.
Provide informal /formal training to colleagues as directed by management.
Perform other duties as required
High school diploma or general education degree (GED)
3+ years of experience in customer service in a call center environment
Ability to read, write, and comprehend technical instructions, short correspondence, and memos
Ability to carry out instructions furnished in written, oral, or technical diagram form
Ability to understand basic wiring diagrams
Ability to prioritize multiple tasks and deal with numerous interruptions
Demonstrated ability to work well with others in a team environment

Preferred Qualifications:

Industry related experience
Field experience servicing related product lines
Bilingual in French/English or Spanish/English

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives - every day.

Our Behavior Based Values set us apart:

Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

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More about this job

Skills

Technical support
Assist customers
Customer experience
Customer service
Follow given instructions
Electrical wiring diagrams
Bilingualism
Manage work
Problem solving
Decision making
Sales
Think creatively
Recruitment

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