Jobs in the United States

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Project Engineer
EnerStaff LLC
Elmhurst, IL
Seeking a Project Engineer to manage engineering projects involving electric, hydraulic, and electro-mechanical actuators for industrial applications. This role coordinates with customers,…
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EC
Lead Electrical Sustaining Engineer - Aerospace
Eaton Corporation
Beaver, PA
- $97,000 to $143,000 USD / year
Eaton’s IS AER FMC Aerospace division Mfg. facility in Grand Rapids , Michigan is currently seeking a Lead Electrical Sustaining Engineer - Aerospace.
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Landfill Engineer Trainee
WM
Morrisville, PA
As part of a formal 12-month training program, the Landfill Engineer Trainee will begin a professional journey under the mentorship of experienced technical staff and managers. The program…
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Nuclear Reactor Engineer (early career)
Westinghouse Electric Company
Etna, PA
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Manufacturing Engineer
Eaton Corporation
Beaver, PA
Eaton’s Power Components Division is currently seeking a Manufacturing Engineer. This is an on-site position based at our Beaver, PA location. We are able to offer relocation assistance for…
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General Assembler
GE Vernova
Charleroi, PA
Discusses errors in diagrams or production order with supervisor or engineer to clarify assembly problems.
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Process Engineer
Fluor
Leola, PA
Our client is seeking a skilled and driven Process Engineer to support and lead moderately complex engineering projects focused on developing and improving process control systems across…
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Reliability & Methods Engineer
Sanofi Group
Swiftwater, PA
The Reliability Engineer is a critical technical role under the Reliability & Engineering Manager pillar, responsible for ensuring the reliability, availability, and compliance of equipment…
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Senior Plant Engineer
Furmano Foods Inc
Northumberland, PA
…service, and sustainability. Position Summary The Senior Plant Engineer provides technical leadership for manufacturing processes, facilities, automation, utilities, packaging systems, and…
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Customer success engineer
Leybold Vacuum USA Inc.
EXPORT, PA
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General manager
Highgate Hotels, LP
Dickson City, PA
…a minimum) with both the Housekeeping Manager and Property Engineer. 16. Ensure complete processing of invoices daily by using the A/P process. 17. Ensure that all appropriate information…
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Lead Robotics & Automation Engineer
GE Vernova
Charleroi, PA
The Automation Robotics Engineer is responsible for designing, developing, implementing, and supporting robotics automation, AGV/AMRs and control systems that improve operational…
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Lead Director Product Membership
CVS Health
Remote, United States
…missed retention touchpoints, roster reconciliation delays) and engineer automated software…
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Manufacturing Engineer, Torque Tubes
Nextpower LLC, USA
Remote, United States
…solar tracking and breakthrough engineering. As a Manufacturing Engineer – Torque Tubes, you will drive concurrent engineering (DFM/DFMA), supplier process readiness, industrialization, and…
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Systems Sales Engineer Building Automation & Network Integration - 5311
Lutron Electronics Co., Inc.
Coopersburg, PA
Lutron Electronics Company, Inc Systems Sales Engineer Building Automation & Network Integration US-PA-Coopersburg Job ID: 2026-5311 # of Openings: 1 Category: Information Technology…
Added 1 min ago
Municipal Water Engineer
GANNETT FLEMING INC
Mercer, PA
Added 1 min ago
Industrial Engineer
Broadcom
Breinigsville, PA
Broadcom is seeking an experienced Industrial Engineer to leverage operations analysis, lean manufacturing techniques, and data science to optimize manufacturing workflows, improve yield,…
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Electrical Design Engineer
Tech Inspiron LLC
Bala Cynwyd, PA
Added 1 min ago
Entry Level Geotechnical Engineer
GANNETT FLEMING INC
Audubon, PA
Added 1 min ago
Senior Turbine Services Project Engineer
Siemens Energy
Mount Pleasant, PA · East Pittsburgh, PA
Added 1 min ago
Supplier Quality Engineer (NAM)
Hitachi Energy
Mount Pleasant, PA
…ready to shape the future of energy? As a Supplier Quality Engineer, you'll collaborate with industry leaders, drive supplier excellence, and champion quality initiatives that keep the…
Added 1 min ago
Senior Systems Engineer - Pennsylvania
Motorola Solutions, Inc.
Plymouth Meeting, PA
…focused on T3 North, the state of Pennsylvania. The Sr Systems Engineer will be responsible for the public safety design and implementation of solutions for Motorola's ASTRO 25 and adjacent…
Added 1 min ago
VC
Principal Architect - Sales Engineer
Verizon Communications, Inc.
Blue Bell, PA
- $124,500 to $239,000 USD / year
Added 1 min ago
EC
Senior Microgrid Controls Engineer
Eaton Corporation
Moon Township, PA
- $86,000 to $126,000 USD / year
Eaton’s Electrical Engineering Services & Systems division is hiring a Senior Microgrid Controls Engineer! In this role, you’ll develop microgrid control solutions for customers across the…
Added 1 min ago
EC
Internship Program: Field Service Engineer
Eaton Corporation
Moon Township, PA · Warrendale, PA
- $20.77 to $25.96 USD / hour
In a Field Service Engineer role, you’ll see firsthand how Eaton makes what matters work - gain hands-on experience solving real-world power system challenges, working directly with…

Rheem

Technical Support Representative II

Roswell, GA, United States
Montgomery, AL, United States

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Job details

Experience: 3+ years of experience in customer service in a call center environment
Posting language: English
Posted: Nov 6, 2026

Original job description

The Technical Support Representative II will provide product technical support to the Division’s assigned customers in the proper application, installation, operation and service of the Division’s products. This position will serve Rheem North America, located in Roswell, GA or Montgomery, AL. This position follows a hybrid schedule, with 2 days onsite and 3 days remote per week.

Provide guidance to internal and external customers on proper operation, user maintenance, application, parts identification, and other duties assigned to support company products.
Provide detailed technical guidance to internal and external customers including but not limited to fault finding, installation recommendations, repair guidance and participation in the Factory Start up program for large installations of company products.
Track emerging product failure related trends based upon feedback from external customers and notify management when appropriate.
Document support activities via the call ticket system ensuring that all inquiries are logged and appropriated coded and completed in a timely manner.
Notify immediate manager of issues pertaining to critical customers, product field failures or other circumstances requiring management involvement.
Assist customers with their issues in a timely and effective manner to ensure a positive customer experience is achieved.
Develop, modify and update as required service manuals and parts lists for products.
Provide informal /formal training to colleagues as directed by management.
Perform other duties as required
High school diploma or general education degree (GED)
3+ years of experience in customer service in a call center environment
Ability to read, write, and comprehend technical instructions, short correspondence, and memos
Ability to carry out instructions furnished in written, oral, or technical diagram form
Ability to understand basic wiring diagrams
Ability to prioritize multiple tasks and deal with numerous interruptions
Demonstrated ability to work well with others in a team environment

Preferred Qualifications:

Industry related experience
Field experience servicing related product lines
Bilingual in French/English or Spanish/English

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives - every day.

Our Behavior Based Values set us apart:

Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

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More about this job

Skills

Technical support
Assist customers
Customer experience
Customer service
Follow given instructions
Electrical wiring diagrams
Bilingualism
Manage work
Problem solving
Decision making
Sales
Think creatively
Recruitment

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