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G1
Senior Offensive Security Engineer
Group 1001 Resources, LLC
Remote, United States
- $200,000 to $270,000 USD / year
Group 1001 is seeking a hands-on Senior Offensive Security Engineer to lead penetration testing and red team operations across our cloud, endpoint, application, and API environments. You…
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Product Security Engineer
Group 1001 Resources, LLC
Remote, United States
As a Product Security Engineer at Group 1001, you will lead efforts to integrate security best practices into the full product development lifecycle, ensuring the security and integrity of…
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Systems Engineer II
California Institute Of Technology Jet Propulsion Laboratory
United States
We are seeking a Systems Engineer II to support the development, integration, test, and operational readiness of JPL flight systems. This position will be responsible for the design,…
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Power Systems Engineer II
California Institute Of Technology Jet Propulsion Laboratory
United States
…inner and outer solar system. As a Power & Electrical Systems Engineer II for the Power Systems Engineering group, you will be working within the Avionics, Power, & Instrument Electronics…
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Power Systems Engineer I (345A)
California Institute Of Technology Jet Propulsion Laboratory
United States
…missions to the inner and outer solar system. As a Power Systems Engineer I for the Power Systems Engineering group, you will be working within the Avionics, Power, & Instrument Electronics…
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Navigation Engineer II
California Institute Of Technology Jet Propulsion Laboratory
United States
The Jet Propulsion Laboratory (JPL) seeks a Navigation Engineer to support Earth’s gravity-field recovery, precise orbit determination, and simulation activities for the Gravity Recovery…
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Mechatronics Engineer III
California Institute Of Technology Jet Propulsion Laboratory
United States
You will be working as a Mechatronics Engineer within the Mechanical Engineering, Integration, and Test Section, which leads the design, analysis, development, integration, and test of…
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Mechanical Designer IV
California Institute Of Technology Jet Propulsion Laboratory
United States
You will be working as a Mechanical Design Engineer within the Mechanical Engineering, Integration, and Test Section, which leads the design, analysis, development, integration, and test of…
Added 1 min ago
Guidance and Control Engineer II - TS/SCI
California Institute Of Technology Jet Propulsion Laboratory
United States
We are seeking a versatile, cross-functional GNC Engineer to support our classified programs. As a cleared Guidance and Control Engineer at JPL, you will work for the Guidance and Control…
Added 1 min ago
Flight Software Engineer I
California Institute Of Technology Jet Propulsion Laboratory
United States
As an embedded Flight Software Engineer I for the Instrument Flight Software Group, you will have the opportunity to implement or test science instruments and spacecraft capabilities…
Added 1 min ago
Electronics Engineer II (Advanced Electronics Systems and Technologies | 345C)
California Institute Of Technology Jet Propulsion Laboratory
United States
JPL is seeking an extraordinary Electronics Engineer II to join the Advanced Electronics Systems and Technologies group to help accelerate the frontier of space electronics. In this role,…
Added 1 min ago
Electronics Engineer I (Advanced Electronics Systems and Technologies | 345C)
California Institute Of Technology Jet Propulsion Laboratory
United States
JPL is seeking an extraordinary Electronics Engineer I to join the Advanced Electronics Systems and Technologies group to help accelerate the frontier of space electronics. In this role,…
Added 1 min ago
Cable Fabrication Technician II
California Institute Of Technology Jet Propulsion Laboratory
United States
Support the manufacturer engineer in assessing and recommending design modifications.
Added 1 min ago
Cable Fabrication Technician III
California Institute Of Technology Jet Propulsion Laboratory
United States
Support the manufacturer engineer in assessing and recommending design modifications.
Added 1 min ago
Avionics Systems Engineer III TS/SCI (345B)
California Institute Of Technology Jet Propulsion Laboratory
United States
…proposals. We are seeking a creative, experienced Avionics Systems Engineer III, with expertise in space hardware development and task leadership, to join the group and participate in…
Added 1 min ago
Lead Software Engineer
TDS Telecom
Remote, United States
The Lead Software Engineer works independently or leads teams of 5 or more people responsible for application design, development, testing, and problem resolution work teams with…
Added 4 mins ago
Mechanical Engineer
Actalent
Newberg, OR
Job Title: Mechanical Design EngineerJob DescriptionWe are seeking an early-career Mechanical Design Engineer to support the design, development, testing, and improvement of mechanical and…
Added 7 mins ago
Software Engineer I
Jorie AI
Remote, United States
We are seeking a Software Engineer I to build and maintain intelligent automation for Revenue Cycle Management (RCM) in healthcare. You will develop Python automation that works across EHR…
Added 7 mins ago
Senior Software Engineer
Jorie AI
Remote, United States
We are seeking a Senior Software Engineer to design and deliver software for healthcare and other regulated industries, covering automation, web applications, and platform services. You…
Added 8 mins ago
Senior Software Engineer
Boston Scientific
Arden Hills, MN
Our Global Electrical Medical Equipment group is seeking a Senior Software Engineer to design, develop, test and maintain reliable, high-quality software for innovative medical technologies…
Added 9 mins ago
Supplier Engineer II - Polymers
Boston Scientific
Maple Grove, MN
As part of Global Sourcing, the Supplier Engineer supports the polymers category team with technical aspects such as the development, commercialization, and sustaining of procured medical…
Added 10 mins ago
Senior Software Development Engineer in Test (SDET)
DTCC Candidate Experience
Tampa, FL · Dallas, TX
The SDET family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. This may include new development, maintenance, automation,…
Added 10 mins ago
Water Systems Engineer
California Water Service
San Jose, CA · Bakersfield, CA · Torrance, CA
…limited portions of a broader assignment of an experienced engineer. Requires increasing independence of judgment and action. With guidance, shall make presentation to districts and outside…
Added 10 mins ago
Senior Water Systems Planning Engineer
California Water Service
San Jose, CA · Commerce, CA
This is the advanced journey level position in this classification series. Engineer will exercise full technical and functional supervision of assigned projects; and may serve as a resource…
Added 10 mins ago
Senior Network Administrator
California Water Service
San Jose, CA
Configure and maintain identity federation and directory integrations between Active Directory, Microsoft Entra ID, Okta, and third-party applications using SAML, OAuth, OIDC, and SCIM.

Rheem

Technical Support Representative II

Roswell, GA, United States
Montgomery, AL, United States

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Job details

Experience: 3+ years of experience in customer service in a call center environment
Posting language: English
Posted: Nov 6, 2026

Original job description

The Technical Support Representative II will provide product technical support to the Division’s assigned customers in the proper application, installation, operation and service of the Division’s products. This position will serve Rheem North America, located in Roswell, GA or Montgomery, AL. This position follows a hybrid schedule, with 2 days onsite and 3 days remote per week.

Provide guidance to internal and external customers on proper operation, user maintenance, application, parts identification, and other duties assigned to support company products.
Provide detailed technical guidance to internal and external customers including but not limited to fault finding, installation recommendations, repair guidance and participation in the Factory Start up program for large installations of company products.
Track emerging product failure related trends based upon feedback from external customers and notify management when appropriate.
Document support activities via the call ticket system ensuring that all inquiries are logged and appropriated coded and completed in a timely manner.
Notify immediate manager of issues pertaining to critical customers, product field failures or other circumstances requiring management involvement.
Assist customers with their issues in a timely and effective manner to ensure a positive customer experience is achieved.
Develop, modify and update as required service manuals and parts lists for products.
Provide informal /formal training to colleagues as directed by management.
Perform other duties as required
High school diploma or general education degree (GED)
3+ years of experience in customer service in a call center environment
Ability to read, write, and comprehend technical instructions, short correspondence, and memos
Ability to carry out instructions furnished in written, oral, or technical diagram form
Ability to understand basic wiring diagrams
Ability to prioritize multiple tasks and deal with numerous interruptions
Demonstrated ability to work well with others in a team environment

Preferred Qualifications:

Industry related experience
Field experience servicing related product lines
Bilingual in French/English or Spanish/English

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives - every day.

Our Behavior Based Values set us apart:

Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

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More about this job

Skills

Technical support
Assist customers
Customer experience
Customer service
Follow given instructions
Electrical wiring diagrams
Bilingualism
Manage work
Problem solving
Decision making
Sales
Think creatively
Recruitment

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