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Lead Director Product Membership
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Teradata
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Senior Full Life-Cycle Recruiter specializing in AI Engineering & Applied
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Sr. DevOps Engineer
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Proven track record of working with application engineering teams, conducting code reviews, and establishing internal "best practices."
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Summer Research Program Intern 2027, Fabrication Engineering - Digital Architecture (Group 07-72)
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The Fabrication Engineering Group provides rapid fabrication, assembly, integration, and test of advanced hardware prototypes for national security applications. Examples include the…
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Summer Research Program Intern 2027, Fabrication Engineering, Facilities and Logistics (Group 07-72)
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Lexington, MA
- $25.5 to $43.5 USD / hour
…expertise in physics, mathematics, computer science, and various engineering backgrounds. The group fosters mentoring at all levels, and promotes critical and innovative thinking. The…
Added 18 mins ago
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Engineer-in-Training (Stormwater)
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Denver, CO
- $68,000 to $74,000 USD / year
You will have an interest in stormwater management, planning, and engineering, while supporting stormwater, airport, land development, utilities, and transportation projects across…
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Cybersecurity Analyst Internship - Summer 2027
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SUE Field Technician 4
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Added 24 mins ago
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Added 24 mins ago
Technical Services and Support Engineer II
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…Cold Zone name brand product lines. Supports inside sales, engineering, and manufacturing in all manner of technical product questions and…
Added 25 mins ago
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Added 28 mins ago
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Rheem

Technical Services and Support Engineer II

United States

The pay scale for this position $75,600 - $130,680.

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Job details

Pay: The pay scale for this position $75,600 - $130,680.
Posting language: English
Posted: Nov 6, 2026

Original job description

The Technical Services and Support Engineer II will provide pre and post-sale technical service / product support to equipment owners, service contractors, customers and outside sales –for the HTPG Russell, Witt, Kramer, and Cold Zone name brand product lines. Supports inside sales, engineering, and manufacturing in all manner of technical product questions and issues. This position will serve our HTPG Division, from a home-based office located in the United States.

Assist field organization with rapid and accurate responses to all technical product inquiries
Work with Engineering and Quality teams to resolve field problems
Develop and maintain technical literature, IOM’s, tech bulletins, etc.
Site visits to support product issues or customer requests for HTPG support personnel
Support customer visits to the factory, meet with customers and make presentations
Assist sales and marketing with development of non-distributed product pricing
Develop and support improvements to the aftermarket parts business
Support and participate in safety committee initiatives and other E, H, & S activities
Support and participate in archive team activities in support of all Scottsboro departments.
Responsible for complying with good business practice ethics and completing government required survey forms
Communicate effectively with customers, internal and external via telephone, fax and e-mail
Other duties as assigned.
Bachelors Degree in Engineering or related field.
3+ years’ experience in the refrigeration industry.
Alternatively, AA / AS degree in HVACR curriculum, or equal technical training such as apprenticeship with 5+ years of experience
Advanced knowledge of refrigeration systems and principles is required.
Knowledge of engineering drawing and bill of material structuring is a plus.
Familiarity with customer service functions is a plus.
Superior communication skills – both verbal and written.
Knowledge of basic and some advanced computer skills required.
Requires strong sense of urgency and customer focus.

HOW TO STAND OUT:

BA / BS degree in Engineering
Six or more years’ experience in the refrigeration industry.
EPA Section 608 Universal Certification

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements. The pay scale for this position $75,600 - $130,680. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives - every day.

Our Behavior Based Values set us apart:

Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

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Skills

Sales
Presentation skills
Communication skills
Computer skills
Manage work
Problem solving
Decision making
Think creatively

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