FRD-Team Lead I

Outbound Shipping and Carriers

• Own all outbound shipping: plan daily shipments and prepare BOLs, packing lists, labels, and commercial invoices.
• Schedule carrier pickup and delivery appointments, assign dock doors, and manage the daily pickup schedule.
• Work directly with drivers: check-in, load confirmation, and issue resolution at the dock.
• Follow up on missed pickups, late carriers, and rescheduled appointments.

Workload and Order Control

• Monitor daily workload and the Open Order Report, set priorities, and assign tasks to the team.
• Review orders for accuracy before release and before shipping: items, quantities, carrier, and customer requirements.
• Confirm all scheduled orders are shipped and closed correctly in the system.
• Investigate and resolve shipping discrepancies and delayed orders. Report daily status to management.

Process, SOPs, and Team

• Document new processes and create SOPs for all warehouses.
• Train team members on outbound procedures, systems, and customer requirements.
• Support safety, housekeeping, and continuous improvement in the shipping area.
• Perform additional responsibilities as needed.
• High school diploma or equivalent.
• 2+ years of warehouse experience, including at least 1 year in shipping or outbound.
• Knowledge of BOLs, LTL/FTL/parcel shipping, and carrier scheduling.
• Experience with WMS/ERP systems (Oracle EBS a plus) and Excel.
• Strong attention to detail and ability to manage multiple priorities.
• Clear communication with the team, drivers, carriers, and other departments.
• Ability to lift up to 50 lbs and work extended hours during peak volume.

Preferred: Lead or team coordination experience, SOP or training material writing, and forklift certification.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives - every day.

Our Behavior Based Values set us apart:

• Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
• Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
• Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
• Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.