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Image Sensor Characterization Engineer
MIT Lincoln Laboratory
Lexington, MA
…Our group is seeking to hire an Image Sensor Characterization Engineer to test visible and short-wave infrared band charge-coupled device (CCD) and active-pixel sensor (APS)…
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Electrical / Physics Engineer Advanced Imaging
MIT Lincoln Laboratory
Lexington, MA
…demonstrations. Our group is seeking to hire an Image Sensor Development Engineer to help develop impactful new technology in support of national security and science. This role will be…
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Pointing/Acquisition/Tracking and Controls Engineer-Technical Staff
MIT Lincoln Laboratory
Lexington, MA
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Lasercom R&D Engineer-Assistant Staff
MIT Lincoln Laboratory
Lexington, MA
This is not a "shadow the senior engineer for two years" role. You will be in the lab running experiments, performing modeling and analysis, and contributing directly to systems that matter.
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Construction Project Engineer
RS&H
Denver (CM), CO
We are seeking a Construction Project Engineer for our Transportation-Construction Management team in the Denver, CO area.
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Senior Mechanical Engineer
RS&H
Dallas, TX
We’re looking for a Senior Mechanical Engineer to join our growing team in Dallas, Texas. This is an opportunity for a licensed engineer to take ownership of meaningful design work,…
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UX/Human Factors Engineer
MIT Lincoln Laboratory
Lexington, MA
Our group is seeking a highly motivated UX/Human Factors Engineer to join our diverse and multi-functional team. In this role, you will support qualitative user research and contribute to…
Added 1 min ago
Transmission & Structural Department Leader
Verdantas LLC
Lakewood, CO · Orlando, FL · Houston, TX · Petoskey, MI · Wilkes Barre, PA · Fort Worth, TX
Provide senior technical guidance on complex or high-risk work and ensure appropriate technical authority, independent review, and Engineer-of-Record accountability are assigned
Added 1 min ago
Quality Engineer
Yanfeng Human Resources
McCalla, AL
Strong working knowledge of APQP tools (e.g., Process Flow, PFMEA, Control Plan, PPAP, MSA, SPC, etc.)
Added 3 mins ago
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Engineer-in-Training (Stormwater)
Dibble Engineering
Denver, CO
- $68,000 to $74,000 USD / year
Dibble is looking for a Civil Engineer-in-Training (EIT) to join our Stormwater Team in our Denver Office. As an EIT in our office:
Added 3 mins ago
Construction Engineer Internship - Summer 2027
Casey's
Ankeny, IA
As a Construction Engineer Intern, you will work with the Store Development & Construction team to design new store prototypes, acquisition and remodel projects, complete engineering plan…
Added 3 mins ago
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Software Engineer Internship - Summer 2027
Casey's
Ankeny, IA
- $24 to $27 USD / hour
Knowledge of Microsoft Office (Word, Excel, PowerPoint)
Added 3 mins ago
Industrial Engineer
United States
Working knowledge of Lean and Six Sigma methodologies and their application to warehouse management and process improvement.
Added 3 mins ago
Mechanical Engineer
MAG Aerospace
Titusville, FL
MAG Aerospace is seeking a hands-on Mechanical / Structural Design Engineer to support aircraft modification and integration work at its Titusville facility, including special-mission / ISR…
Added 7 mins ago
Systems Engineer
Odyssey Systems Consulting Group, Ltd.
Hampton, VA
Odyssey has an exciting opportunity for a Systems Engineer providing support to the Command, Control, Communications (C3C)/Kessel Run Division.
Added 7 mins ago
Senior Test Engineer (SME)
Odyssey Systems Consulting Group, Ltd.
Hanscom AFB, MA
Odyssey has an exciting opportunity for a Senior Test Engineer (SME) supporting the 96th Cyber Test Group Detachment 1 at Hanscom AFB, MA. As a member of an integrated product team, the…
Added 7 mins ago
Common Mission Control Center (CMCC) Command and Control (C2) Test Engineer - SE3
Odyssey Systems Consulting Group, Ltd.
Beale AFB, CA
Odyssey has an exciting opportunity for a Common Mission Control Center (CMCC) Command and Control (C2) Test Engineer - SE3 supporting the 45th Test Squadron (45 TS/TGAA) Air Operations C2…
Added 7 mins ago
Senior Electrical Engineer
Odyssey Systems Consulting Group, Ltd.
Ogden, UT
Odyssey has an exciting opportunity for a Senior Electrical Engineer to support the Aerospace Dominance Enabler Division (AFLCMC/C3BM)at Hill AFB in Ogden Utah.
Added 7 mins ago
Principal Test Engineer
Odyssey Systems Consulting Group, Ltd.
Ogden, UT
Odyssey Systems has an exciting opportunity for a Principal Test Engineer to support the Command, Control, Communications, and Battle Management (C3BM) at Hill AFB in Ogden Utah. C3BM…
Added 7 mins ago
Senior General/Interdisciplinary Engineer
Odyssey Systems Consulting Group, Ltd.
Ogden, UT
Odyssey has an exciting opportunity for a Senior General/Interdiciplinary Engineer to support the Aerospace Dominance Enabler Division (AFLCMC/C3BM)at Hill AFB in Ogden Utah.
Added 7 mins ago
Sr. Supplier Quality Engineer
Mattson
Fremont, CA
The Supplier Quality Engineer (SQE) is responsible for ensuring that suppliers meet quality standards and deliver materials and components that conform to specifications. This role works…
Added 7 mins ago
Supplier Quality Engineer 2
Mattson
Fremont, CA
The Supplier Quality Engineer role plans, develops and executes on the introduction of new products and processes. Participates in the approval of New Products for release to manufacturing…
Added 8 mins ago
Project Manager - Facades Engineering
KCI Technologies Inc.
Allentown, PA · Woodcliff, NJ · New York, NY · Albany, NY · Baltimore, MD
…building envelope and structures team. This role is ideal for an engineer who enjoys managing technically complex façade systems, collaborating across disciplines, and serving as a trusted…
Added 8 mins ago
Process Automation Engineer III, Manufacturing Engineering
ThermoFisher Scientific
Saint Louis, MO
As a Manufacturing Engineer III at Thermo Fisher Scientific, you will optimize production processes, implement new technologies, and drive continuous improvement initiatives. You'll work…
Added 9 mins ago
Principal Engineer - Vehicle Engineering (MS/PhD)
Exponent Inc.
Menlo Park, CA
We are currently seeking a Principal Engineer for our Vehicle Engineering Practice in Menlo Park, CA; Los Angeles, CA; Irvine, CA; Farmington Hills, MI; Warrenville, IL; Chicago, IL;…

Rheem

Customer Experience Representative II

Fort Smith, AR, United States

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Job details

Experience: 3+ years of experience in customer service
Posting language: English
Posted: Nov 6, 2026

Original job description

At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling, and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem - and help shape the future of products that impact lives - every day. The Customer Experience Representative II is responsible for providing effective customer service for internal and external customers and outside sales staff by using in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Additional responsibilities include data entry and project scheduling for manufacturing. This position will serve our Air Division, located in Fort Smith, AR.

Confers with customers by telephone and email to provide information about products or services, orders, shipping changes, warranty and tracking information.
Maintains harmonious relationships with customers. Acts as an extension to the field sales staff. Keeps salespersons in the field informed of all pertinent actions affecting them.
Processes customer orders/changes/returns according to established department policies and procedures.
Coordinates with the Sales, Accounting, Scheduling, Shipping, Production Control, Logistics, and other departments as needed eliminating delays and facilitating prompt deliveries.
Reacts quickly to changing priorities, processes, and systems.
Maintains extensive phone and email contact with dealers, wholesalers, retailers, plumbers/contractors, homeowners, and internal customers concerning production and shipping dates, price and availability of products, warranty information and returned goods.
Takes ownership of customer complaints and acts accordingly to resolve and prevent reoccurrence of issues.
Performs other duties as assigned.
High School Diploma or equivalent
3+ years of experience in customer service
Demonstrates data entry skills.
Ability to carry out instructions furnished in written, oral, or diagram form.
Excellent interpersonal skills including the ability to work with people inside and outside the Company in a professional and sincere manner.
Excellent problem-solving skills.
Excellent communication skills, written and verbal, with attention to detail and accuracy.
Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
Demonstrated ability to work well with others in a matrix team environment.

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives - every day.

Our Behavior Based Values set us apart:

Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

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More about this job

Skills

Customer experience
Customer service
Sales
Data entry
Provide information
Scheduling
Logistics
Follow given instructions
Interpersonal skills
Problem solving
Communication skills
Attention to detail
Computer skills
Microsoft Office
Manage work
Decision making
Think creatively

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