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Project Engineer Electrical
MSA Professional Services, Inc.
Sarasota, FL
- $79,000 to $126,500 USD / year
MSA is excited to announce an opportunity for Project Engineer - Electrical in our Sarasota FL office. The successful candidate will be responsible for overseeing and managing electrical…
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Staff Structural Engineer
GPAC
Aurora, IL
- $90,000 to $125,000 USD / year
A well-established structural engineering firm in the Naperville area is hiring a Staff Engineer. You'll work on concrete, steel, masonry, and wood buildings across the commercial,…
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Systems Engineer II
California Institute Of Technology Jet Propulsion Laboratory
United States
We are seeking a Systems Engineer II to support the development, integration, test, and operational readiness of JPL flight systems. This position will be responsible for the design,…
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Power Systems Engineer II
California Institute Of Technology Jet Propulsion Laboratory
United States
Challenge yourself to take a significant role in the development of JPL’s next generation of electronics, power systems, and technology to reliably propel JPL missions to the inner and…
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Power Systems Engineer I (345A)
California Institute Of Technology Jet Propulsion Laboratory
United States
Challenge yourself to take a significant role in the development of JPL’s next generation of electronics, power systems, and technology to reliably propel JPL missions to the inner and…
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Mechatronics Engineer III
California Institute Of Technology Jet Propulsion Laboratory
United States
You will be working as a Mechatronics Engineer within the Mechanical Engineering, Integration, and Test Section, which leads the design, analysis, development, integration, and test of…
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Mechanical Designer IV
California Institute Of Technology Jet Propulsion Laboratory
United States
You will be working as a Mechanical Design Engineer within the Mechanical Engineering, Integration, and Test Section, which leads the design, analysis, development, integration, and test of…
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Guidance and Control Engineer II - TS/SCI
California Institute Of Technology Jet Propulsion Laboratory
United States
This unique opportunity is part of the Mechanical and Control Systems Division, which is responsible for technology development, advanced concepts, design, development, delivery,…
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Flight Software Engineer I
California Institute Of Technology Jet Propulsion Laboratory
United States
If you are passionate about spacecraft design, we invite you to join the Flight Software & Systems Engineering Section. We provide flight software and systems engineering for the design and…
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Electronics Engineer II (Advanced Electronics Systems and Technologies | 345C)
California Institute Of Technology Jet Propulsion Laboratory
United States
JPL is seeking an extraordinary Electronics Engineer II to join the Advanced Electronics Systems and Technologies group to help accelerate the frontier of space electronics. In this role,…
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Electronics Engineer I (Advanced Electronics Systems and Technologies | 345C)
California Institute Of Technology Jet Propulsion Laboratory
United States
JPL is seeking an extraordinary Electronics Engineer I to join the Advanced Electronics Systems and Technologies group to help accelerate the frontier of space electronics. In this role,…
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Cable Fabrication Technician II
California Institute Of Technology Jet Propulsion Laboratory
United States
This unique opportunity is part of the Mechanical & Control Systems Division which engages in research, technology development, and the creation of advanced mechanical, thermal, propulsion,…
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Cable Fabrication Technician III
California Institute Of Technology Jet Propulsion Laboratory
United States
This unique opportunity is part of the Mechanical & Control Systems Division which engages in research, technology development, and the creation of advanced mechanical, thermal, propulsion,…
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Avionics Systems Engineer III TS/SCI (345B)
California Institute Of Technology Jet Propulsion Laboratory
United States
JPL’s Avionics Systems Engineering Group within the Avionics, Power, & Instrument Electronics Section is dedicated to developing avionics subsystem avionics concepts, implementing avionics…
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Lead Software Engineer
TDS Telecom
Remote, United States
The Lead Software Engineer works independently or leads teams of 5 or more people responsible for application design, development, testing, and problem resolution work teams with…
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Lead Control Systems Engineer/Developer
RoviSys
Dublin, OH
Works directly with customers to define functional requirements and design, configure, commission and qualify control systems & software programs.
Added 3 mins ago
Associate QA Engineer (Coop or Intern)
CodeMettle
Atlanta, GA
As an Associate QA Engineer, you will work as an active participant on one of our engineering teams to support the testing, validation, and quality assurance of various software products…
Added 3 mins ago
Maintenance - Multi Craft Technician
Clopay
Troy, OH
…facility trouble-shooting mechanical, electrical and hydraulic systems. Candidates that posses controls experience (PLC, Servo, Robot, Motion, VFD's) and/or electrical knowledge are highly…
Added 3 mins ago
Project Engineer
Hoffman Construction Company
Poulsbo, WA · Bremerton, WA · Suquamish, WA
Position Summary: The Concrete Project Engineer will work within the Engineering Department and be assigned to support Hoffman Structures, Inc. (HSI), Hoffman’s self-performed structural…
Added 6 mins ago
Software Engineer I
Jorie AI
Remote, United States
We are seeking a Software Engineer I to build and maintain intelligent automation for Revenue Cycle Management (RCM) in healthcare. You will develop Python automation that works across EHR…
Added 6 mins ago
Software Engineer II
Jorie AI
Remote, United States
We are seeking a Software Engineer II to build and own intelligent automation for Revenue Cycle Management (RCM) in healthcare. With limited supervision, you will take features and…
Added 6 mins ago
Senior Software Engineer
Jorie AI
Remote, United States
We are seeking a Senior Software Engineer to design and deliver software for healthcare and other regulated industries, covering automation, web applications, and platform services. You…
Added 7 mins ago
Technical Operations & Branded Calling Program Manager
TeleWorld Solutions Inc
Chantilly, VA
TeleWorld Solutions is seeking a RAN Engineer IV for our team! The RAN Engineer IV is a senior-level position responsible for the design, implementation, optimization, and maintenance of…
Added 7 mins ago
Principal Systems Engineer - P5
Boston Scientific
Maple Grove, MN
Boston Scientific is seeking a highly motivated and experienced Principal Systems Engineer - P5 to provide technical leadership in the development of complex medical device systems within…
Added 7 mins ago
Principal Systems Integration & Test Engineer - P5
Boston Scientific
Maple Grove, MN
Boston Scientific is seeking a highly motivated and experienced Principal Systems Engineer to provide technical leadership for the development of complex medical device systems within the…

Rheem

Customer Experience Representative II

Fort Smith, AR, United States

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Job details

Experience: 3+ years of experience in customer service
Posting language: English
Posted: Nov 6, 2026

Original job description

At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling, and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem - and help shape the future of products that impact lives - every day. The Customer Experience Representative II is responsible for providing effective customer service for internal and external customers and outside sales staff by using in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Additional responsibilities include data entry and project scheduling for manufacturing. This position will serve our Air Division, located in Fort Smith, AR.

Confers with customers by telephone and email to provide information about products or services, orders, shipping changes, warranty and tracking information.
Maintains harmonious relationships with customers. Acts as an extension to the field sales staff. Keeps salespersons in the field informed of all pertinent actions affecting them.
Processes customer orders/changes/returns according to established department policies and procedures.
Coordinates with the Sales, Accounting, Scheduling, Shipping, Production Control, Logistics, and other departments as needed eliminating delays and facilitating prompt deliveries.
Reacts quickly to changing priorities, processes, and systems.
Maintains extensive phone and email contact with dealers, wholesalers, retailers, plumbers/contractors, homeowners, and internal customers concerning production and shipping dates, price and availability of products, warranty information and returned goods.
Takes ownership of customer complaints and acts accordingly to resolve and prevent reoccurrence of issues.
Performs other duties as assigned.
High School Diploma or equivalent
3+ years of experience in customer service
Demonstrates data entry skills.
Ability to carry out instructions furnished in written, oral, or diagram form.
Excellent interpersonal skills including the ability to work with people inside and outside the Company in a professional and sincere manner.
Excellent problem-solving skills.
Excellent communication skills, written and verbal, with attention to detail and accuracy.
Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
Demonstrated ability to work well with others in a matrix team environment.

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives - every day.

Our Behavior Based Values set us apart:

Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

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More about this job

Skills

Customer experience
Customer service
Sales
Data entry
Provide information
Scheduling
Logistics
Follow given instructions
Interpersonal skills
Problem solving
Communication skills
Attention to detail
Computer skills
Microsoft Office
Manage work
Decision making
Think creatively

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