Jobs in the United States

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Added 2 mins ago
Sr. Manufacturing Engineer
Ascend Performance Materials Operations LLC
Pensacola, FL
Strong project execution and stakeholder coordination skills, including work with Operations, Maintenance, Process/Production Engineering, Environmental, and external service providers.
Added 4 mins ago
Controls Service Engineer
Energy Management Collaborative
Remote, United States
The Controls Service Engineer will be responsible for troubleshooting, repairing, analyzing and maintaining advanced Smart Building control solutions for EMC clients and potential clients.…
Added 8 mins ago
Manufacturing Process Engineer
Filtration Group Corp
Minneapolis, MN
Clear Edge Filtration, now part of Parker Hannifin's Industiral Process Division, is seeking a Manufacturing Process Engineer to provide engineering support for the Minneapolis facility,…
Added 14 mins ago
ST
Senior Software Engineer (Ansible Automation)
Sealing Technologies, a Parsons Company
Columbia, MD
- $127,000 to $157,000 USD / year
…solve complex challenges with speed and confidence. We design, engineer, and deliver products and deployable technologies built for environments where traditional infrastructure falls…
Added 15 mins ago
Telecommunications Engineer Journey
SMUD
Sacramento, CA
SMUD's Operational-Technology-Network-Engineering (OTNE) department is seeking an Electrical Engineer to work in the Telecommunications Engineering team. The OTNE department specializes in…
Added 23 mins ago
IT Network Engineer Sr.
HOSP Ann & Robert H. Lurie Children's Hospital of Chicago
Chicago, IL
12. Excellent time and project management skills, customer service and interpersonal skills, system diagnostic and communication (written and oral) are critical for success in this position.
Added 23 mins ago
Electrical Engineer III/IV
X-Energy, LLC
MD
X-energy is seeking professionals to join our Engineering Team in the role of Engineer III or IV, Electrical. This role is responsible for supporting design implementation of electric…
Added 25 mins ago
Imaging Engineer 3
UCSF
San Francisco, CA
…systems. In discharging these responsibilities, the Imaging Engineer must be acutely aware of and adhere to all defined clinical work flows and will make recommendations on said work flows…
Added 25 mins ago
Protection & Control Field Service Engineer & Technician
Southern Company
Athens, GA
…SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of…
Added 31 mins ago
Controls Engineer
Pridgeon & Clay Inc
Grand Rapids, MI
Objective: The Controls Engineer works in conjunction with Maintenance, Engineering, and production personnel to conceive, design, program, troubleshoot, and validate the machine processes…
Added 34 mins ago
AutoCad Drafter
Potelco, Inc.
Burlington, WA
…which include designing, estimating, material acquisition, project management, construction, emergency power restoration, system maintenance, and similar services. Our expertise is in…
Added 38 mins ago
Warehouse Industrial Engineer
Exol
USA Perris, CA
More efficient. More accurate. More accessible. Exol is bringing industry-leading automation to businesses of all sizes through an innovative warehouse-as-a-service model.
Added 43 mins ago
Information System Security Officer (ISSO)
Torch Technologies, Inc.
United States
Excellent interpersonal and customer service skills.
Added 49 mins ago
Senior Cloud Engineer - AWS w/Public Trust
TekSynap
Suitland, MD
AWS Engineer, AWS Architect, Cloud Engineer, Cloud Architect, Infrastructure Engineer, Cloud Migration
Added 50 mins ago
Senior Turbine Services Project Engineer
Siemens Energy
Mount Pleasant, PA · East Pittsburgh, PA
5+ years of experience in turbine service, power generation, industrial field service, outage planning, tooling, or related project execution.
Added 51 mins ago
Senior Systems Engineer - Pennsylvania
Motorola Solutions, Inc.
Plymouth Meeting, PA
…focused on T3 North, the state of Pennsylvania. The Sr Systems Engineer will be responsible for the public safety design and implementation of solutions for Motorola's ASTRO 25 and adjacent…
Added 51 mins ago
VC
Principal Architect - Sales Engineer
Verizon Communications, Inc.
Blue Bell, PA
- $124,500 to $239,000 USD / year
…businesses run better, faster, and smarter. 1. Understanding customer business challenges, goals, and environment. 2. Designing the right package of solutions and services to meet the…
Added 51 mins ago
A
Sr Advanced Project Engineer
Aerospace
Redmond, WA
- $104,000 to $130,000 USD / year
Program/project metric development and reporting
Added 51 mins ago
VC
Principal Architect - Sales Engineer
Verizon Communications, Inc.
King of Prussia, PA
- $124,500 to $239,000 USD / year
…businesses run better, faster, and smarter. 1. Understanding customer business challenges, goals, and environment. 2. Designing the right package of solutions and services to meet the…
Added 51 mins ago
Supervising Engineer - RI Transmission Planning
PPL Corporation
Allentown, PA
This position is responsible for supervising transmission planning studies, transmission system project initiation, scoping, and support, NERC, NPCC, ISO-New England and other compliance or…
Added 51 mins ago
Bldg Engineer
CBRE
Allentown, PA · Bloomsburg, PA · Hazleton, PA · Pittston, PA · Scranton, PA · Wilkes Barre, PA · Back Mountain, PA
Impact a range of customer, operational, project or service activities within own team and other related teams.
Added 51 mins ago
Project engineer
Gardner Cryogenics
Allentown, PA
Added 1 hour ago
Engineer - Asset Management (Hybrid Schedule)
Eversource Energy Service Company
Hartford, CT · Manchester, NH
The Engineer, Asset Management will have the primary responsibility for ensuring that the Eversource Business Strategy for the transmission program are optimally developed to provide the…
Added 1 hour ago
Water Systems Engineer
California Water Service
San Jose, CA · Bakersfield, CA · Torrance, CA
California Water Service Group (Cal Water) invites you to build a meaningful career with the third largest publicly traded water utility in the United States. Guided by our mission to be…
Added 1 hour ago
Senior Water Systems Planning Engineer
California Water Service
San Jose, CA · Commerce, CA
California Water Service Group (Cal Water) invites you to build a meaningful career with the third largest publicly traded water utility in the United States. Guided by our mission to be…

Rheem

Customer Experience Representative II

Fort Smith, AR, United States

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Job details

Experience: 3+ years of experience in customer service
Posting language: English
Posted: Nov 6, 2026

Original job description

At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling, and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem - and help shape the future of products that impact lives - every day. The Customer Experience Representative II is responsible for providing effective customer service for internal and external customers and outside sales staff by using in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Additional responsibilities include data entry and project scheduling for manufacturing. This position will serve our Air Division, located in Fort Smith, AR.

Confers with customers by telephone and email to provide information about products or services, orders, shipping changes, warranty and tracking information.
Maintains harmonious relationships with customers. Acts as an extension to the field sales staff. Keeps salespersons in the field informed of all pertinent actions affecting them.
Processes customer orders/changes/returns according to established department policies and procedures.
Coordinates with the Sales, Accounting, Scheduling, Shipping, Production Control, Logistics, and other departments as needed eliminating delays and facilitating prompt deliveries.
Reacts quickly to changing priorities, processes, and systems.
Maintains extensive phone and email contact with dealers, wholesalers, retailers, plumbers/contractors, homeowners, and internal customers concerning production and shipping dates, price and availability of products, warranty information and returned goods.
Takes ownership of customer complaints and acts accordingly to resolve and prevent reoccurrence of issues.
Performs other duties as assigned.
High School Diploma or equivalent
3+ years of experience in customer service
Demonstrates data entry skills.
Ability to carry out instructions furnished in written, oral, or diagram form.
Excellent interpersonal skills including the ability to work with people inside and outside the Company in a professional and sincere manner.
Excellent problem-solving skills.
Excellent communication skills, written and verbal, with attention to detail and accuracy.
Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
Demonstrated ability to work well with others in a matrix team environment.

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives - every day.

Our Behavior Based Values set us apart:

Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

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More about this job

Skills

Customer experience
Customer service
Sales
Data entry
Provide information
Scheduling
Logistics
Follow given instructions
Interpersonal skills
Problem solving
Communication skills
Attention to detail
Computer skills
Microsoft Office
Manage work
Decision making
Think creatively

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