Jobs in the United States

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Added 1 min ago
XT
🌎 ML Engineer (MSc. or PhD), Remote- Contract
Xperteez Technology
Remote, United States
- $60 to $120 USD / hour
…project involving model development, training and inference systems, numerical computing, performance optimization, and…
Added 1 min ago
Staff Security Engineer
Jobgether
Remote, United States
The Staff Security Engineer will play a key role in strengthening product, infrastructure, and application security across a leading product analytics platform. Working within the…
Added 3 mins ago
Senior Machine Learning Engineer, AI Safety Evaluations
NVIDIA Corporation
Remote, United States
We are looking for a Machine Learning Engineer / AI Researcher / Data Scientist to join our AI Safety and Responsibility efforts within Enterprise Risk Management. Engaging directly in…
Added 3 mins ago
Senior Deep Learning Software Infrastructure Engineer
NVIDIA Corporation
CA · Santa Clara, CA · Santa Clara
…We are in search of a Deep Learning Software Infrastructure Engineer to propel NVIDIA’s Autonomous Vehicles project forward. In this role, you will build and scale training libraries and…
Added 30 mins ago
J
Senior Analytics Engineer
Jobgether
Remote, United States
- $155,000 to $170,000 USD / year
As a Senior Analytics Engineer, you will build and evolve the data infrastructure that supports critical analytics, operational, and financial systems.
Added 1 hour ago
Chief Engineer / Mechanical Engineering Project Lead
Jobgether
Remote, United States
…industry-relevant quality standards. This is an opportunity to put your senior engineering experience to use in shaping how AI systems understand and evaluate complex engineering processes.…
Added 1 hour ago
Senior/Staff Software Engineer, CAD Integrations
Jobgether
Remote, United States
…all applications and next steps. Our partner is looking for a Senior/Staff Software Engineer, CAD Integrations based in the United…
Added 1 hour ago
Senior Firmware Equipment Engineer
Bachmann Chemical and Engineering
Torrington, CT
…individual to join our talented team as ourFirmware Equipment Engineer. In this role, you will develop robust, maintainable embedded firmware that supports reliable and on-time equipment…
Added 2 hours ago
J
Water Wastewater Business Development Leader
Jobgether
Remote, United States
- $200,000 to $250,000 USD / year
…in water, wastewater, stormwater, and land development. This senior-level position combines market expertise, technical understanding, and commercial leadership to strengthen relationships…
Added 2 hours ago
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Transportation Engineer
GPAC
Bloomington, IN
- $70,000 to $145,000 USD / year
Partnership/equity track for senior-level professionals
Added 2 hours ago
Sr Project Manager - AI Data Centers
Jacobs
North Miami Beach, FL · Orlando, FL
This is your opportunity to elevate your career to the next level - leading complex, multi-discipline programs as a Senior Project Manager (CA) Lead, across OE, EPCM, and Design-Build…
Added 2 hours ago
Lead Specialist, Technical Architect
Pearson
Jefferson City, MO
As a Quality Engineer Architect aligned to the E30 expert track, you provide domain-level quality leadership for ExamDeveloper. This role is unique within the ExamDeveloper quality…
Added 3 hours ago
Senior Linux System Administrator - 306502
Delaware Nation Industries
Dahlgren, VA
Delaware Nation Industries is seeking a Linux System Administrator – Senior to provide advanced systems administration and engineering support for the Air Force Joint Worldwide Intelligence…
Added 3 hours ago
Senior MEP Resident Engineer
ZUTARI 2026
Africa, GA
To provide senior technical leadership and site-based supervision of mechanical, electrical, fire protection, controls and related mission-critical systems throughout data-centre…
Added 3 hours ago
Senior DevOps
KēSTA I.T.
Remote, United States
…team in Spain. The role takes direction from the principal engineer and works in a fully remote, highly self-directed way. The first priority is getting up to speed on existing systems,…
Added 3 hours ago
Forward Deployed Engineer (FDE)
PVM, Inc.
Arlington, VA
PVM is hiring a Senior Forward Deployed Engineer to serve as a technical lead for Southern California Edison's environments in Palantir Foundry. These systems support wildfire mitigation,…
Added 5 hours ago
Platform Tooling Engineer
GD Information Technology, Inc.
United States
We are seeking a Platform Tooling Engineer to join our team supporting Centers for Medicare & Medicaid Services (CMS) Agile Tools, Licensing and Shared Services (ATLAS) program. NOTE: This…
Added 5 hours ago
Graduate Development Program, Associate Engineer, Electrical Planning and Design
natgridProd
Syracuse, NY · Buffalo, NY · Albany, NY
…help shape the future of the electric grid? As an Associate Engineer in Electrical Planning and Design, you’ll support projects that help keep electric service safe, reliable, and ready for…
Added 5 hours ago
Graduate Development Program, Associate Technology Engineer, Technology Engineering
natgridProd
Northboro, MA · Buffalo, NY · Syracuse, NY · Waltham, MA
Are you ready to build technology that supports the future of energy? As an Associate Technology Engineer on the Technology Engineering team, you’ll help develop data and AI solutions that…
Added 5 hours ago
Graduate Development Program, Associate Analyst, Technology Security
natgridProd
Brooklyn, NY · Syracuse, NY · Waltham, MA
…cyber threats. You’ll gain hands-on experience with enterprise-level security tools, processes, and teams while working on real projects from the start. This role offers exposure to…
Added 5 hours ago
Senior PCB Layout Engineer
ASTEMO AMERICAS, INC.
Farmington Hills, MI
control unit hardware. Day-to-day activities would include performing PCB layouts for automotive control systems for quotation and mass production purposes that meet customer specifications…
Added 6 hours ago
Enterprise - Senior Software Engineer - Spring, Java, JavaScript
Erias Ventures, LLC
Columbia, MD
The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely…
Added 6 hours ago
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Electrical Engineer
GPAC
Casper, WY
- $85,000 to $120,000 USD / year
…operation of its power plant. They are looking for an Electrical Engineer with controls experience or education and are open to candidates ranging from entry-level engineers to experienced…
Added 6 hours ago
G
Electrical Engineer
GPAC
Cheyenne, WY
- $85,000 to $120,000 USD / year
…operation of its power plant. They are looking for an Electrical Engineer with controls experience or education and are open to candidates ranging from entry-level engineers to experienced…
Added 6 hours ago
G
Electrical Engineer
GPAC
Gillette, WY
- $85,000 to $120,000 USD / year
…operation of its power plant. They are looking for an Electrical Engineer with controls experience or education and are open to candidates ranging from entry-level engineers to experienced…

Rheem

Customer Experience Representative II

Fort Smith, AR, United States

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Job details

Experience: 3+ years of experience in customer service, preferably in a manufacturing or technical environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

The Customer Experience Representative II plays a critical role in delivering exceptional service and support to our customers and sales teams. This senior-level position is responsible for managing complex customer interactions, resolving escalated issues, mentoring junior team members, and driving continuous improvement in customer experience processes. The ideal candidate will bring a proactive mindset, deep product knowledge, and a passion for delivering outstanding service. This position will support Rheem North America, located in Fort Smith, AR.

Serve as a primary point of contact for customer accounts, providing support via phone, email, and other communication channels.
Resolve customer issues with professionalism and urgency, ensuring a positive outcome and long-term customer satisfaction.
Act as a liaison between customers and internal departments - including Sales, Production, Logistics, and Engineering - to ensure seamless order fulfillment and issue resolution.
Provide mentorship and training to Customer Experience Representatives I and II, sharing best practices and supporting team development.
Analyze customer feedback and service trends to identify opportunities for process improvements and enhanced service delivery.
Manage and prioritize multiple tasks and projects in a fast-paced environment, adapting quickly to changing business needs.
Maintain accurate records of customer interactions, transactions, and feedback using CRM and ERP systems.
Collaborate with cross-functional teams to support product launches, promotions, and service initiatives.
Lead or participate in special projects aimed at improving the overall customer experience.
Perform other duties as assigned.
High School Diploma or equivalent (Associate or Bachelor’s degree preferred).
3+ years of experience in customer service, preferably in a manufacturing or technical environment.
Proven ability to handle complex customer issues and deliver effective solutions.
Strong leadership and mentoring skills with a collaborative team-oriented approach.
Excellent communication skills - both written and verbal, with a high level of attention to detail and accuracy.
Advanced proficiency in Microsoft Office Suite and experience with CRM/ERP systems (e.g., Salesforce, SAP).
Strong analytical and problem-solving skills with the ability to make data-driven decisions.
Ability to work independently and manage time effectively in a dynamic environment.
Demonstrated commitment to continuous improvement and customer satisfaction.

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives - every day.

Our Behavior Based Values set us apart:

Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

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More about this job

Skills

Customer experience
Coaching
Process improvement
Product knowledge
Communication skills
Customer service
Sales
Logistics
Order picking
Provide mentorship
Team building
ERP
Leadership
Attention to detail
Microsoft Office
Salesforce
SAP
Problem solving
Work independently
Manage time
Manage work
Decision making
Think creatively

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