Jobs in the United States

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Added 2 mins ago
Software Engineer I
Jorie AI
Remote, United States
…technology that is driving transformation with AI infused Robotic Process Automation for end-to-end Revenue Cycle Management, providing practice and financial management services to the…
Added 2 mins ago
Software Engineer II
Jorie AI
Remote, United States
…technology that is driving transformation with AI infused Robotic Process Automation for end-to-end Revenue Cycle Management, providing practice and financial management services to the…
Added 2 mins ago
Senior Software Engineer
Jorie AI
Remote, United States
…technology that is driving transformation with AI infused Robotic Process Automation for end-to-end Revenue Cycle Management, providing practice and financial management services to the…
Added 3 mins ago
Principal Systems Engineer - P5
Boston Scientific
Maple Grove, MN
Boston Scientific is seeking a highly motivated and experienced Principal Systems Engineer - P5 to provide technical leadership in the development of complex medical device systems within…
Added 3 mins ago
Principal Systems Integration & Test Engineer - P5
Boston Scientific
Maple Grove, MN
Boston Scientific is seeking a highly motivated and experienced Principal Systems Engineer to provide technical leadership for the development of complex medical device systems within the…
Added 3 mins ago
Principal Identity Security Engineer - Privileged Access Management (PAM)
Boston Scientific
Arden Hills, MN
We are seeking a Principal Identity Security Engineer specializing in Privileged Access Management (PAM) to provide advanced technical leadership in the architecture, engineering, security…
Added 3 mins ago
Assistant Project Engineer Intern - Summer 2027
Christman Facility Solutions, LLC
Mesquite, TX
Christman Facility Solutions is looking for an Assistant Project Engineer Intern for the upcoming Summer Internship Program in our Dallas, Texas region!
Added 3 mins ago
Senior Software Engineer
Boston Scientific
Arden Hills, MN
As a Senior R&D Software Engineer, you will play a key role in developing best-in-class capital systems and software that support our comprehensive portfolio of medical technology…
Added 4 mins ago
Design Quality Assurance Engineer III - Endoscopy
Boston Scientific
Marlborough, MA
The Design Quality Assurance Engineer III is responsible for leading complex design-related nonconformance (NCEP) and CAPA activities across the product lifecycle. This individual will work…
Added 4 mins ago
Supplier Engineer II - Polymers
Boston Scientific
Maple Grove, MN
As part of Global Sourcing, the Supplier Engineer supports the polymers category team with technical aspects such as the development, commercialization, and sustaining of procured medical…
Added 4 mins ago
Senior Systems Engineer, Avionics
Varda Space Industries
El Segundo, CA
The Senior Systems Engineer, Avionics oversees the design, integration, and testing of avionics systems for our Winnebago Spaceship. They ensure that all systems are ready for both launch…
Added 5 mins ago
Senior Test Engineer
USA-Medtronic MiniMed, Inc 1017
Northridge, CA
We are seeking a highly skilled and experienced Senior Test Engineer to lead the design, development, validation, and sustaining of automated test equipment (ATE) and manufacturing test…
Added 5 mins ago
Engineer - Asset Management (Hybrid Schedule)
Eversource Energy Service Company
Hartford, CT · Manchester, NH
The Engineer, Asset Management will have the primary responsibility for ensuring that the Eversource Business Strategy for the transmission program are optimally developed to provide the…
Added 5 mins ago
Senior Software Development Engineer in Test (SDET)
DTCC Candidate Experience
Tampa, FL · Dallas, TX
As a Software Development Engineer in Test (SDET), you will help drive quality engineering practices across strategic initiatives and enterprise delivery streams. In this role, you will…
Added 6 mins ago
Manufacturing Engineer
Coherent Corp. US
Santa Clara, CA
Experience in manufacturing engineering, process engineering, production engineering, or a related role.
Added 6 mins ago
Quality Manager
Coherent Corp. US
Starkville, MS
Performing and responding to quality audits and facilitate corrective action and process improvements based upon the audit results with active between quality and production teams
Added 7 mins ago
Lasercom R&D Engineer-Assistant Staff
MIT Lincoln Laboratory
Lexington, MA
This is not a "shadow the senior engineer for two years" role. You will be in the lab running experiments, performing modeling and analysis, and contributing directly to systems that matter.
Added 7 mins ago
UX/Human Factors Engineer
MIT Lincoln Laboratory
Lexington, MA
Our group is seeking a highly motivated UX/Human Factors Engineer to join our diverse and multi-functional team. In this role, you will support qualitative user research and contribute to…
Added 7 mins ago
Staff Machine Learning Engineer, Model Platform
Wonder Group, INC
NY
…main technical link between Model Platform and our software engineering teams, and you'll partner with Applied Scientists, our data and infrastructure platform teams, and senior engineering…
Added 7 mins ago
Infrastructure Engineer, Enterprise AI
Wonder Group, INC
Remote, United States
Wonder’s Enterprise Technology team is hiring an Infrastructure Engineer to establish and scale the hosting, deployment, and integration foundations that support builders of all technical…
Added 8 mins ago
Quality Engineer
Yanfeng Human Resources
McCalla, AL
Establish process controls, assist in training of new projects and buy-off on new/modified equipment and processes
Added 10 mins ago
Construction Engineer Internship - Summer 2027
Casey's
Ankeny, IA
As a Construction Engineer Intern, you will work with the Store Development & Construction team to design new store prototypes, acquisition and remodel projects, complete engineering plan…
Added 10 mins ago
Industrial Engineer
United States
Develop solutions by taking client information and creating process design, layout, labor model, cost structure, and optimal pricing such that it is profitable for Suddath and a superior…
Added 10 mins ago
G
Sr. Electrical Engineer/Project Manager
GPAC
Dallas, TX
- $95,000 to $155,000 USD / year
A reputable and established multi-disciplinary Engineering firm is looking for a Senior Electrical Engineer/Project Manager, with a passion to deliver excellence! This firm works hard to…
Added 12 mins ago
LI
Industrial Engineer Intern (Summer 2027)
L.L.Bean Inc.
Freeport, ME
- $20 to $22 USD / hour
As an intern in our Engineering Department, you will be given specific projects to complete throughout the summer within your department and the results of your projects will have a direct…

Rheem

Customer Experience Representative II

Fort Smith, AR, United States

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Job details

Experience: 3+ years of experience in customer service, preferably in a manufacturing or technical environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

The Customer Experience Representative II plays a critical role in delivering exceptional service and support to our customers and sales teams. This senior-level position is responsible for managing complex customer interactions, resolving escalated issues, mentoring junior team members, and driving continuous improvement in customer experience processes. The ideal candidate will bring a proactive mindset, deep product knowledge, and a passion for delivering outstanding service. This position will support Rheem North America, located in Fort Smith, AR.

Serve as a primary point of contact for customer accounts, providing support via phone, email, and other communication channels.
Resolve customer issues with professionalism and urgency, ensuring a positive outcome and long-term customer satisfaction.
Act as a liaison between customers and internal departments - including Sales, Production, Logistics, and Engineering - to ensure seamless order fulfillment and issue resolution.
Provide mentorship and training to Customer Experience Representatives I and II, sharing best practices and supporting team development.
Analyze customer feedback and service trends to identify opportunities for process improvements and enhanced service delivery.
Manage and prioritize multiple tasks and projects in a fast-paced environment, adapting quickly to changing business needs.
Maintain accurate records of customer interactions, transactions, and feedback using CRM and ERP systems.
Collaborate with cross-functional teams to support product launches, promotions, and service initiatives.
Lead or participate in special projects aimed at improving the overall customer experience.
Perform other duties as assigned.
High School Diploma or equivalent (Associate or Bachelor’s degree preferred).
3+ years of experience in customer service, preferably in a manufacturing or technical environment.
Proven ability to handle complex customer issues and deliver effective solutions.
Strong leadership and mentoring skills with a collaborative team-oriented approach.
Excellent communication skills - both written and verbal, with a high level of attention to detail and accuracy.
Advanced proficiency in Microsoft Office Suite and experience with CRM/ERP systems (e.g., Salesforce, SAP).
Strong analytical and problem-solving skills with the ability to make data-driven decisions.
Ability to work independently and manage time effectively in a dynamic environment.
Demonstrated commitment to continuous improvement and customer satisfaction.

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives - every day.

Our Behavior Based Values set us apart:

Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

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More about this job

Skills

Customer experience
Coaching
Process improvement
Product knowledge
Communication skills
Customer service
Sales
Logistics
Order picking
Provide mentorship
Team building
ERP
Leadership
Attention to detail
Microsoft Office
Salesforce
SAP
Problem solving
Work independently
Manage time
Manage work
Decision making
Think creatively

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