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Added 3 mins ago
Manufacturing Engineer II
Manpower Engineering
Chetek, WI
Lead project management and process development for new assembly cell designs or changes, including statistical planning during assembly development.
Added 5 mins ago
FR
Senior Quality Engineer
Front Range Staffing
Pueblo, CO
- $104,000 to $110,000 USD / year
Front Range Staffing is seeking an experienced Senior Quality Engineer for a manufacturing facility in Pueblo, Colorado.
Added 5 mins ago
Staff Applied AI Engineer - Pre-Sales
Snorkel AI
New York City, NY · San Francisco, CA · NY · Palo Alto, CA
As an Applied AI Engineer (Pre-Sales), you will partner closely with Sales and our AI Solution Practice Leaders during pre-sales engagements. You will lead technical discovery and solution…
Added 5 mins ago
TA
Remote Sensing Architecture Performance Analyst Engineer
The Aerospace Corpor
Colorado Springs, CO
- $91,800 to $159,500 USD / year
We are seeking a Remote Sensing Architecture Performance Analyst Engineer that will make use of sophisticated modeling and simulation tools in support of requirements verification,…
Added 5 mins ago
TA
MEO Missile Warning & Tracking (MWT) Modeling & Simulation (M&S) Engineer
The Aerospace Corpor
Colorado Springs, CO
- $131,400 to $197,000 USD / year
Serve as a technical resource to the government test lead and government chief engineer on M&S-based performance assessments, in coordination with the Aerospace Epoch leads
Added 5 mins ago
TA
Navigation & Positioning Architectures Engineer
The Aerospace Corpor
Colorado Springs, CO
- $144,500 to $216,700 USD / year
Lead cross-department teams in conducting specialized technical analysis and development tasks
Added 5 mins ago
SL
Manufacturing Quality Engineer
Spectra Logic
Boulder, CO
- $98,000 to $118,000 USD / year
Location: Candidates must reside within commuting distance of our Boulder, CO office
Added 6 mins ago
TA
Remote Sensing Architecture Performance Analyst Engineer/Senior Remote Sensing A
The Aerospace Corpor
Colorado Springs, CO
- $91,800 to $159,500 USD / year
We are seeking a Remote Sensing Architecture Performance Analyst Engineer that will make use of sophisticated modeling and simulation tools in support of requirements verification,…
Added 6 mins ago
CI
Project Coordinator
Concepts In Millwork
Colorado Springs, CO
- $31,533 USD / year
Research project materials (where to purchase, cost, lead times and spec requirement compliance)
Added 6 mins ago
CC
Design Quality Engineer
CONMED Corporation
Denver, CO
- $40,123 USD / year
The Design Quality Engineer is responsible for supporting all quality engineering activities to support the new product life cycle, from concept to commercialization, and sustaining…
Added 9 mins ago
Broadcast Engineer III
Blue Origin Personnel, LLC
Space Coast, FL
Blue Origin is seeking a Broadcast Video Engineer III to design, build, operate, and maintain the video systems that bring our missions to a global audience. In this role, you will be a…
Added 9 mins ago
Fluid Systems Engineer III – New Glenn Third Stage (GS3)
Blue Origin Personnel, LLC
Denver, CO
We are looking for a design engineer with experience in flight vehicle fluid systems to act as a Cognizant Engineer (CogE), supporting the development and delivery of a New Glenn upper…
Added 9 mins ago
Fluid Systems Engineer III - New Glenn Third Stage (GS3)
Blue Origin Personnel, LLC
Denver, CO
We are looking for a design engineer with experience in flight vehicle fluid systems to act as a Cognizant Engineer (CogE), supporting the development and delivery of a New Glenn upper…
Added 29 mins ago
DevSecOps Engineer
OFFICE OF MANAGEMENT AND ENTERPRISE SERV
United States
The DevSecOps Engineer drives the automation, security, and delivery practices that power the Service Operations Team's modern, cross-functional way of working. This role owns…
Added 33 mins ago
Equipment Operator IV
State of Delaware
Dover, DE
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Added 34 mins ago
Program Chief Engineer (Principle or Senior)
The Boeing Company
El Segundo, CA
Experience as a SEIT lead or Satellite Chief Engineer
Added 43 mins ago
Project Manager
TRC Companies, Inc.
Chicago, IL
TRC, a WSP Company, is seeking a Project Manager to lead the delivery of a major railroad client's facilities inspection and asset management program. Based in Chicago, this individual will…
Added 43 mins ago
J
Senior Marketing Operations Engineer
Jobgether
Remote, United States
- $149,000 to $195,000 USD / year
…steps. Our partner is looking for a Senior Marketing Operations Engineer based in the United…
Added 47 mins ago
SO
Senior Solutions Engineer (SASE) - TRANSPARENCY POSTING
State of Colorado
CO
- $110,000 to $125,000 USD / year
The Senior Accessibility Solutions Engineer may lead complex accessibility initiatives, serve as a technical SME, develop proofs of concept, evaluate technologies, mentor other staff, and…
Added 51 mins ago
Sr. Data Engineer
Amentum
Springfield, VA
As a Senior Data Engineer, you will support an exciting National Security mission to position NGA to be the enterprise and community GEOINT data provider, improving the way analysts,…
Added 52 mins ago
Software Development Engineer - US Federal
Workday Government, LLC
United States
…commitment to sustainability. With your talent, we continue to lead the way in cloud technology and make a difference in the lives of our…
Added 53 mins ago
Solution Architect, Global Supply Chain
Roche
Indianapolis, IN
Actively monitor and anticipate shifts in enterprise cloud capabilities, digital compliance requirements, and IoT tracking frameworks to engineer future-proof architectures.
Added 54 mins ago
Software Engineering Architect
Cisco Systems, Inc.
RTP, NC
About the Role: Senior DevOps Engineer, Cryptographic Services
Added 55 mins ago
MT
Manufacturing Alignment Engineer (Thin FIlms/Diffusion)
Micron Technology, Inc.
Manassas, VA
- $107,000 to $254,000 USD / year
5+ years of semiconductor manufacturing experience as a Process Owner, Equipment Owner, Process Engineer, Equipment Engineer, or related engineering role.
Added 59 mins ago
AG
Senior Vice President of Technology - Data Analytics and Population Health Consulting
Alera Group
UNAVAILABLE
- $225,000 to $250,000 USD / year
…services, and technical-debt reduction. They will directly lead the Director of Engineering, the VP of Analytics and Data Enablement, Senior Data and AI Engineer and provide executive…

Rheem

Customer Experience Representative II

Fort Smith, AR, United States

Apply on hdde.fa.us2.oraclecloud.com About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in customer service, preferably in a manufacturing or technical environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

The Customer Experience Representative II plays a critical role in delivering exceptional service and support to our customers and sales teams. This senior-level position is responsible for managing complex customer interactions, resolving escalated issues, mentoring junior team members, and driving continuous improvement in customer experience processes. The ideal candidate will bring a proactive mindset, deep product knowledge, and a passion for delivering outstanding service. This position will support Rheem North America, located in Fort Smith, AR.

Serve as a primary point of contact for customer accounts, providing support via phone, email, and other communication channels.
Resolve customer issues with professionalism and urgency, ensuring a positive outcome and long-term customer satisfaction.
Act as a liaison between customers and internal departments - including Sales, Production, Logistics, and Engineering - to ensure seamless order fulfillment and issue resolution.
Provide mentorship and training to Customer Experience Representatives I and II, sharing best practices and supporting team development.
Analyze customer feedback and service trends to identify opportunities for process improvements and enhanced service delivery.
Manage and prioritize multiple tasks and projects in a fast-paced environment, adapting quickly to changing business needs.
Maintain accurate records of customer interactions, transactions, and feedback using CRM and ERP systems.
Collaborate with cross-functional teams to support product launches, promotions, and service initiatives.
Lead or participate in special projects aimed at improving the overall customer experience.
Perform other duties as assigned.
High School Diploma or equivalent (Associate or Bachelor’s degree preferred).
3+ years of experience in customer service, preferably in a manufacturing or technical environment.
Proven ability to handle complex customer issues and deliver effective solutions.
Strong leadership and mentoring skills with a collaborative team-oriented approach.
Excellent communication skills - both written and verbal, with a high level of attention to detail and accuracy.
Advanced proficiency in Microsoft Office Suite and experience with CRM/ERP systems (e.g., Salesforce, SAP).
Strong analytical and problem-solving skills with the ability to make data-driven decisions.
Ability to work independently and manage time effectively in a dynamic environment.
Demonstrated commitment to continuous improvement and customer satisfaction.

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives - every day.

Our Behavior Based Values set us apart:

Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

Apply on hdde.fa.us2.oraclecloud.com About employer

More about this job

Skills

Customer experience
Coaching
Process improvement
Product knowledge
Communication skills
Customer service
Sales
Logistics
Order picking
Provide mentorship
Team building
ERP
Leadership
Attention to detail
Microsoft Office
Salesforce
SAP
Problem solving
Work independently
Manage time
Manage work
Decision making
Think creatively

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Work requirements

Jobs in the United States