Jobs in the United States

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Senior Principal - Red Team Engineer
Jobgether
Remote, United States
- $141,000 to $325,000 USD / year
…steps. Our partner is looking for a Senior Principal – Red Team Engineer based in the United…
Added just now
Principal Presales, Network Systems Engineer
Jobgether
Remote, United States
…partner is looking for a Principal Presales, Network Systems Engineer based in the United…
Added just now
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Embedded Software Engineer – (FMS)
Jobgether
Remote, United States
- $110,000 to $145,000 USD / year
The Embedded Software Engineer will contribute to the development of advanced Flight Management System (FMS) software for military helicopters and aircraft. In this role, you will design,…
Added 1 min ago
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SUPERVISOR
Commander, Naval Information Warfare Systems Command (NAVWARSYSCOM)
Point Loma Complex, San Diego, CA
- $102,246 to $197,200 USD / year
…the Head of Tactical Networks Division for coordination and management of all projects within the Branch, including task proposals, task agreements, financial and technical status…
Added 3 mins ago
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ENGINEER
Naval Sea Systems Command
Naval Business Center, Philadelphia, PA · Naval Base, Norfolk, VA
- $127,646 to $197,200 USD / year
…submarine programs are met, integrating efforts with program management, engineering, procurement, manufacturing, and other functional disciplines. | You will conduct and oversee internal…
Added 6 mins ago
AT
Quality Engineer
Army Tank-Automotive and Armament Command (TACOM)
Watervliet, NY
- $92,344 to $120,050 USD / year
Serves as the senior quality engineer with responsibility for critical programs/projects. | Establishes and monitors the quality engineering parameters and metrics for assigned projects…
Added 7 mins ago
Controls Engineer
ITAC
Richmond, VA
We are seeking a full-time Controls Engineer to support an industrial manufacturing client through the design, implementation, optimization, and maintenance of automated control systems and…
Added 7 mins ago
Sr. Electrical Engineer, PE
ITAC
Chester, VA
15+ years of experience in Electrical Engineering (or equivalent working knowledge/experience)
Added 7 mins ago
Sr. Process Engineer, PE
ITAC
Raleigh, NC
The senior engineer/consultant is responsible for the successful delivery of the discipline deliverables, quality, and administrative portions of the project. In some cases (small single…
Added 7 mins ago
Sr. Process Engineer, PE
ITAC
Durham, NC
The senior engineer/consultant is responsible for the successful delivery of the discipline deliverables, quality, and administrative portions of the project. In some cases (small single…
Added 7 mins ago
Process Engineer
ITAC
Wilmington, NC
We are seeking a Process Engineer II to support manufacturing operations by improving process performance, product flow, and overall plant efficiency. This role will work with…
Added 7 mins ago
Electrical Engineer
ITAC
Wilmington, NC
We are seeking an Electrical Engineer to provide electrical discipline support in the construction, installation, debug, and startup of equipment and automated systems including hands-on to…
Added 7 mins ago
Project Engineer
ITAC
Hopewell, VA
As a Project Engineer, you will have the opportunity to collaborate with cross-functional teams and support projects from planning through completion. You will play a key role in…
Added 7 mins ago
Piping Department Manager
ITAC
Greenville, SC
Department Manager responsibilities included for Management of the Department:
Added 8 mins ago
UA
Construction Control Representative
U.S. Army Corps of Engineers
Corona, CA
- $58,827 to $113,185 USD / year
…period. | Attend safety meetings conducted by the Resident Engineer and/or contractor's…
Added 8 mins ago
OA
General Engineer
Other Agencies and Independent Organizations
Albany, OR · Pittsburgh, PA · Morgantown, WV
- $106,437 to $149,091 USD / year
…Energy on behalf of the Office of Electricity. As a General Engineer, you will oversee technically complex DOE scientific and engineering projects or initiatives. This may include but is…
Added 8 mins ago
OA
Physical Scientist
Other Agencies and Independent Organizations
Pittsburgh, PA · Albany, OR · Morgantown, WV
- $106,437 to $149,091 USD / year
…Energy on behalf of the Office of Electricity. As a General Engineer, you will oversee technically complex DOE scientific and engineering projects or initiatives. This may include but is…
Added 8 mins ago
NS
DISTINGUISHED SCIENTIST/ENGINEER FOR ELECTRO-OPTIC/INFRARED SENSOR TECHNOLOGIES
Naval Sea Systems Command
Crane, IN
- $170,138 to $209,600 USD / year
You will serve as Distinguished Scientist/Engineer for Electro-Optic/Infrared Sensor Technologies for Maritime Domain Awareness of NAVAL SURFACE WARFARE CENTER.
Added 11 mins ago
OA
Physical Scientist
Other Agencies and Independent Organizations
Washington, DC
- $121,785 to $187,093 USD / year
This position is part of the Department of Energy's, Office of Technology Commercialization (OTC). As a General Engineer, you will serve as a primary point of contact for the agency's Small…
Added 11 mins ago
OA
General Engineer
Other Agencies and Independent Organizations
Washington, DC
- $121,785 to $187,093 USD / year
This position is part of the Department of Energy's, Office of Technology Commercialization (OTC). As a General Engineer, you will serve as a primary point of contact for the agency's Small…
Added 11 mins ago
OA
Physical Scientist
Other Agencies and Independent Organizations
Washington, DC
- $169,279 to $197,200 USD / year
This position is part of the Department of Energy's, Office of Technology Commercialization (OTC). As a General Engineer, you will serve as the main authority for all of the agency's Small…
Added 11 mins ago
OA
General Engineer
Other Agencies and Independent Organizations
Washington, DC
- $169,279 to $197,200 USD / year
This position is part of the Department of Energy's, Office of Technology Commercialization (OTC). As a General Engineer, you will serve as the main authority for all of the agency's Small…
Added 11 mins ago
NA
GENERAL ENGINEER
National Air and Space Intelligence Center
Wright-Patterson AFB, OH
- $132,751 to $172,578 USD / year
…training, and/or technical experience that furnished (1) a thorough knowledge of the physical and mathematical sciences underlying engineering, and (2) a good understanding, both…
Added 11 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Minot AFB, ND
- $107,048 to $139,166 USD / year
About the Position: This is an Interdisciplinary Engineer position with the Army Corps of Engineers, Omaha District.
Added 11 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Rapid City, SD
- $104,502 to $127,443 USD / year
About the Position: This is an Interdisciplinary Engineer position with the Army Corps of Engineers, Omaha District, Black Hills Area Office.

Rheem

Customer Experience Representative II

Fort Smith, AR, United States

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Job details

Experience: 3+ years of experience in customer service, preferably in a manufacturing or technical environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

The Customer Experience Representative II plays a critical role in delivering exceptional service and support to our customers and sales teams. This senior-level position is responsible for managing complex customer interactions, resolving escalated issues, mentoring junior team members, and driving continuous improvement in customer experience processes. The ideal candidate will bring a proactive mindset, deep product knowledge, and a passion for delivering outstanding service. This position will support Rheem North America, located in Fort Smith, AR.

Serve as a primary point of contact for customer accounts, providing support via phone, email, and other communication channels.
Resolve customer issues with professionalism and urgency, ensuring a positive outcome and long-term customer satisfaction.
Act as a liaison between customers and internal departments - including Sales, Production, Logistics, and Engineering - to ensure seamless order fulfillment and issue resolution.
Provide mentorship and training to Customer Experience Representatives I and II, sharing best practices and supporting team development.
Analyze customer feedback and service trends to identify opportunities for process improvements and enhanced service delivery.
Manage and prioritize multiple tasks and projects in a fast-paced environment, adapting quickly to changing business needs.
Maintain accurate records of customer interactions, transactions, and feedback using CRM and ERP systems.
Collaborate with cross-functional teams to support product launches, promotions, and service initiatives.
Lead or participate in special projects aimed at improving the overall customer experience.
Perform other duties as assigned.
High School Diploma or equivalent (Associate or Bachelor’s degree preferred).
3+ years of experience in customer service, preferably in a manufacturing or technical environment.
Proven ability to handle complex customer issues and deliver effective solutions.
Strong leadership and mentoring skills with a collaborative team-oriented approach.
Excellent communication skills - both written and verbal, with a high level of attention to detail and accuracy.
Advanced proficiency in Microsoft Office Suite and experience with CRM/ERP systems (e.g., Salesforce, SAP).
Strong analytical and problem-solving skills with the ability to make data-driven decisions.
Ability to work independently and manage time effectively in a dynamic environment.
Demonstrated commitment to continuous improvement and customer satisfaction.

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives - every day.

Our Behavior Based Values set us apart:

Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

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More about this job

Skills

Customer experience
Coaching
Process improvement
Product knowledge
Communication skills
Customer service
Sales
Logistics
Order picking
Provide mentorship
Team building
ERP
Leadership
Attention to detail
Microsoft Office
Salesforce
SAP
Problem solving
Work independently
Manage time
Manage work
Decision making
Think creatively

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