Jobs in the United States

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Added 1 min ago
Senior Data Engineer (Online Data)
Zoom Communications, Inc.
Seattle, WA
…revenue analytics. Working end to end, you will own the full data engineering lifecycle, from ETL design and ingestion through data quality, performance tuning, and model delivery to…
Added 1 min ago
Associate or Experienced Aerospace Systems Safety Engineer
The Boeing Company
Berkeley, MO
The Boeing Defense Air Dominance Division Systems Safety & Mission Assurance organization is looking for an Aircraft Safety Engineer to join our US Navy Unmanned MQ-25 Stingray program in…
Added 2 mins ago
Principal Software Engineer
Ascend Learning, LLC
OR · Leawood, KS
We are seeking highly skilled Principal Software Engineer to join our team to lead and contribute to the development of software applications using multiple technologies. Our Software…
Added 2 mins ago
Principal Software Engineer
DriveTime Sales and Finance Company, LLC
1720 W Rio Salado Pkwy Tempe, AZ
In short, as a Principal Software Engineer, you will serve as a technical leader responsible for driving complex, business-critical initiatives across the organization. You will partner…
Added 2 mins ago
Autonomous Systems Project Engineer
PPT Solutions, LLC
Huntsville, AL
We seek a bold, intellectually curious engineer passionate about autonomous systems, edge AI compute, dynamic networking, and sensor-to-shooter integration. This role is not for passive…
Added 2 mins ago
Water & Wastewater Project Engineer
Consor Engineers
Los Angeles, CA
As a Water/Wastewater Project Engineer, you'll play a key role in the planning, design, and delivery of essential water infrastructure projects throughout California. Working alongside…
Added 3 mins ago
Production Technician II
AeroVironment, Inc.
Simi Valley, CA
Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul…
Added 3 mins ago
Production Technician II
AeroVironment, Inc.
Simi Valley, CA
Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul…
Added 3 mins ago
Mechanical Engineering DE Analysis, Mid-level to Senior
AeroVironment, Inc.
Albuquerque, NM
AeroVironment is seeking a **Mechanical Engineer with a strong background in engineering analysis** to support the development of advanced directed energy systems. This role will focus on…
Added 3 mins ago
Manufacturing Engineer II
AeroVironment, Inc.
Petaluma, CA
The Manufacturing Engineer II designs and operates the manufacturing systems for AeroVironment's Unmanned Air Vehicles. In this role, the Manufacturing Engineer chooses the best…
Added 3 mins ago
NB
Principal Engineer, Pharmaceutical Development – Solid Oral Drug Products
Neurocrine Biosciences Inc.
United States
- $156,900 to $214,000 USD / year
…neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders,…
Added 3 mins ago
Unified Communications Lead Engineer w/Public Trust
TekSynap
Suitland, MD
Bachelor’s degree in Engineering, Computer Science, Information Systems, Math, Physics, or other technically related discipline or an additional 6 years or related experience
Added 3 mins ago
Senior Cloud Engineer - AWS w/Public Trust
TekSynap
Suitland, MD
Master’s degree in computer science, Information Systems, Math, Physics, Engineering or other applicable Discipline, or an additional 8 years of related experience
Added 4 mins ago
ForeScout Project Lead w/Public Trust
TekSynap
Suitland, MD
Bachelor’s degree in Engineering, Computer Science, Information Systems, Math, Physics, or other technically related discipline or an additional 6 years
Added 4 mins ago
Project Engineer
EnerStaff LLC
Elmhurst, IL
Seeking a Project Engineer to manage engineering projects involving electric, hydraulic, and electro-mechanical actuators for industrial applications. This role coordinates with customers,…
Added 4 mins ago
Landfill Engineer Trainee
WM
Morrisville, PA
As part of a formal 12-month training program, the Landfill Engineer Trainee will begin a professional journey under the mentorship of experienced technical staff and managers. The program…
Added 4 mins ago
Nuclear Reactor Engineer (early career)
Westinghouse Electric Company
Etna, PA
Added 4 mins ago
Manufacturing Engineer
Eaton Corporation
Beaver, PA
The Manufacturing Engineer is responsible for providing a broad range of professional continuous improvement support to the manufacturing operations. Tasks include providing lead project…
Added 4 mins ago
Process Engineer
Fluor
Leola, PA
Our client is seeking a skilled and driven Process Engineer to support and lead moderately complex engineering projects focused on developing and improving process control systems across…
Added 4 mins ago
Senior Plant Engineer
Furmano Foods Inc
Northumberland, PA
…service, and sustainability. Position Summary The Senior Plant Engineer provides technical leadership for manufacturing processes, facilities, automation, utilities, packaging systems, and…
Added 4 mins ago
Lead Robotics & Automation Engineer
GE Vernova
Charleroi, PA
The Automation Robotics Engineer is responsible for designing, developing, implementing, and supporting robotics automation, AGV/AMRs and control systems that improve operational…
Added 4 mins ago
Manufacturing Engineer, Torque Tubes
Nextpower LLC, USA
Remote, United States
…energy through intelligent solar tracking and breakthrough engineering. As a Manufacturing Engineer – Torque Tubes, you will drive concurrent engineering (DFM/DFMA), supplier process…
Added 5 mins ago
Systems Sales Engineer Building Automation & Network Integration - 5311
Lutron Electronics Co., Inc.
Coopersburg, PA
Lutron Electronics Company, Inc Systems Sales Engineer Building Automation & Network Integration US-PA-Coopersburg Job ID: 2026-5311 # of Openings: 1 Category: Information Technology…
Added 5 mins ago
Municipal Water Engineer
GANNETT FLEMING INC
Mercer, PA
Added 5 mins ago
Entry Level Geotechnical Engineer
GANNETT FLEMING INC
Audubon, PA

Rheem

Customer Experience Representative II

Fort Smith, AR, United States

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Job details

Experience: 3+ years of experience in customer service, preferably in a manufacturing or technical environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

The Customer Experience Representative II plays a critical role in delivering exceptional service and support to our customers and sales teams. This senior-level position is responsible for managing complex customer interactions, resolving escalated issues, mentoring junior team members, and driving continuous improvement in customer experience processes. The ideal candidate will bring a proactive mindset, deep product knowledge, and a passion for delivering outstanding service. This position will support Rheem North America, located in Fort Smith, AR.

Serve as a primary point of contact for customer accounts, providing support via phone, email, and other communication channels.
Resolve customer issues with professionalism and urgency, ensuring a positive outcome and long-term customer satisfaction.
Act as a liaison between customers and internal departments - including Sales, Production, Logistics, and Engineering - to ensure seamless order fulfillment and issue resolution.
Provide mentorship and training to Customer Experience Representatives I and II, sharing best practices and supporting team development.
Analyze customer feedback and service trends to identify opportunities for process improvements and enhanced service delivery.
Manage and prioritize multiple tasks and projects in a fast-paced environment, adapting quickly to changing business needs.
Maintain accurate records of customer interactions, transactions, and feedback using CRM and ERP systems.
Collaborate with cross-functional teams to support product launches, promotions, and service initiatives.
Lead or participate in special projects aimed at improving the overall customer experience.
Perform other duties as assigned.
High School Diploma or equivalent (Associate or Bachelor’s degree preferred).
3+ years of experience in customer service, preferably in a manufacturing or technical environment.
Proven ability to handle complex customer issues and deliver effective solutions.
Strong leadership and mentoring skills with a collaborative team-oriented approach.
Excellent communication skills - both written and verbal, with a high level of attention to detail and accuracy.
Advanced proficiency in Microsoft Office Suite and experience with CRM/ERP systems (e.g., Salesforce, SAP).
Strong analytical and problem-solving skills with the ability to make data-driven decisions.
Ability to work independently and manage time effectively in a dynamic environment.
Demonstrated commitment to continuous improvement and customer satisfaction.

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives - every day.

Our Behavior Based Values set us apart:

Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

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More about this job

Skills

Customer experience
Coaching
Process improvement
Product knowledge
Communication skills
Customer service
Sales
Logistics
Order picking
Provide mentorship
Team building
ERP
Leadership
Attention to detail
Microsoft Office
Salesforce
SAP
Problem solving
Work independently
Manage time
Manage work
Decision making
Think creatively

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