Jobs in the United States

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Added 2 mins ago
Sr. Advanced Manufacturing Engineer, Castings and Metal Forming, Advanced Manufacturing Engineering (AME)
Amazon.com Services LLC
Westborough, MA
Amazon Robotics is seeking a Sr. Manufacturing Engineer with deep metal casting expertise to join our Advanced Manufacturing Engineering (AME) team in Westborough, MA. You will own…
Added 2 mins ago
Millwright Superintendent - Combined Cycle - South Carolina Job Details | Black & Veatch Family of Companies
Black & Veatch
Beech Island, SC
…interpretation of technical requirements. Provides technical data and information as required to direct hire workforce, the Subcontractors supervision or Construction Engineers. Ensures…
Added 2 mins ago
Millwright Superintendent - Combined Cycle - South Carolina
Overland Contracting
Beech Island, SC
…interpretation of technical requirements. Provides technical data and information as required to direct hire workforce, the Subcontractors supervision or Construction Engineers. Ensures…
Added 2 mins ago
SG
Director of Operations
Smiths Group
Melrose Park, IL
- $180,000 to $220,000 USD / year
…solutions in industries such as industrial, transit, energy, and data‑center power‑generation markets. DRC Heat Transfer has an opening for a detail orientation Director of Operations…
Added 2 mins ago
Project Engineer II - New Product Development Engineering
Techtronic Industries North America, Inc.
Anderson, SC
The Project Engineer II leads defined new product development (NPD) projects or major workstreams for TTI Engineering with limited direction. This role converts product and user needs into…
Added 2 mins ago
Senior Full Stack Software Engineer
MetLife
Greenville, SC
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office
Added 2 mins ago
Robotics and Automation Engineer
GE Vernova
Greenville, SC
Manage robot data: Maintain and update the Robotics Database and Robot Management System so teams always have accurate information.
Added 2 mins ago
Process Simulations Engineer
GE Vernova
Greenville, SC
The Process Simulations Engineer designs and maintains quantitative models to forecast business outcomes and stress-test strategic scenarios across GE Vernova's Greenfield and Brownfield…
Added 3 mins ago
Software Engineer
Highmark Health
Columbia, SC
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 3 mins ago
Data Strategy & Governance -Director
PwC
Columbia, SC · Spartanburg, SC
What You Must Have
Added 3 mins ago
Lead Security Engineer (Hybrid)
Vizient, Inc.
Irving, TX
This role will require working in the Irving, TX office 3 days per week
Added 3 mins ago
Associate Director Cybersecurity Engineering
Merck
Columbia, SC
We are seeking a Cloud Security Engineer to design, implement, and automate security controls across enterprise cloud environments. This role will partner with our Cloud, Application,…
Added 3 mins ago
Software Developer (Java)
HTC Global Services Inc
Columbia, SC
Job Title: Senior Data Engineer – Data Architecture & Cloud Position Overview
Added 3 mins ago
AT
Senior Network Engineer - DDoS
Akamai Technologies, Inc.
Columbia, SC
- $112,500 to $202,500 USD / year
As a Senior Network Engineer, you will lead efforts in designing, implementing, and automating Akamai's global network infrastructure. You will address complex issues in routing, data…
Added 3 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Columbia, SC
…Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full…
Added 3 mins ago
Google Cloud Engineer - Senior Associate
PwC
Columbia, SC · Spartanburg, SC
What You Must Have
Added 3 mins ago
Applied AI Health System Engineer [Health Services-Provider] – Senior Manager
PwC
Spartanburg, SC · Columbia, SC
What You Must Have
Added 3 mins ago
Senior Manager, Agentic AI Engineer
PwC
Columbia, SC · Spartanburg, SC
What You Must Have
Added 3 mins ago
Google Cloud Engineer, Experienced Associate
PwC
Columbia, SC · Spartanburg, SC
What You Must Have
Added 3 mins ago
Senior Associate, Azure AI Engineer
PwC
Spartanburg, SC · Columbia, SC
What You Must Have
Added 3 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Columbia, SC
We are seeking an experienced OT Security Platform Engineer / Technical Lead to own and operate the Dragos security monitoring platform across a global manufacturing environment. This is a…
Added 3 mins ago
Quality Engineer
READER PRECISION SOLUTIONS
Elkhorn, WI
The Quality Engineer is a hands-on technical role at Reader Precision Solutions, bringing expertise in metrology, gage management, and CMM/Keyence/Oasis programming to support the…
Added 3 mins ago
Staff Optical Engineer
Intuitive
Sunnyvale, CA
Experience in data acquisition methods for gathering critical empirical data on prototypes of 3D display systems
Added 5 mins ago
Air Quality Consultant - Environmental Consultant II
PROtect, LLC
Remote, United States
We’re seeking a motivated and detail-oriented Environmental Engineer or Consultant to support environmental compliance, calculating and monitoring emissions, and related consulting…
Added 5 mins ago
Mechanical Engineer (Early Career)
Battelle
Columbus, OH · COLUMBUS, OH
We are currently seeking a Mechanical Engineer (Early Career) to join the Advanced Microsystems Solutions business line. This position is an onsite opportunity located in Columbus, OH.

Rheem

Customer Experience Representative II

Fort Smith, AR, United States

Apply on hdde.fa.us2.oraclecloud.com About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in customer service, preferably in a manufacturing or technical environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

The Customer Experience Representative II plays a critical role in delivering exceptional service and support to our customers and sales teams. This senior-level position is responsible for managing complex customer interactions, resolving escalated issues, mentoring junior team members, and driving continuous improvement in customer experience processes. The ideal candidate will bring a proactive mindset, deep product knowledge, and a passion for delivering outstanding service. This position will support Rheem North America, located in Fort Smith, AR.

Serve as a primary point of contact for customer accounts, providing support via phone, email, and other communication channels.
Resolve customer issues with professionalism and urgency, ensuring a positive outcome and long-term customer satisfaction.
Act as a liaison between customers and internal departments - including Sales, Production, Logistics, and Engineering - to ensure seamless order fulfillment and issue resolution.
Provide mentorship and training to Customer Experience Representatives I and II, sharing best practices and supporting team development.
Analyze customer feedback and service trends to identify opportunities for process improvements and enhanced service delivery.
Manage and prioritize multiple tasks and projects in a fast-paced environment, adapting quickly to changing business needs.
Maintain accurate records of customer interactions, transactions, and feedback using CRM and ERP systems.
Collaborate with cross-functional teams to support product launches, promotions, and service initiatives.
Lead or participate in special projects aimed at improving the overall customer experience.
Perform other duties as assigned.
High School Diploma or equivalent (Associate or Bachelor’s degree preferred).
3+ years of experience in customer service, preferably in a manufacturing or technical environment.
Proven ability to handle complex customer issues and deliver effective solutions.
Strong leadership and mentoring skills with a collaborative team-oriented approach.
Excellent communication skills - both written and verbal, with a high level of attention to detail and accuracy.
Advanced proficiency in Microsoft Office Suite and experience with CRM/ERP systems (e.g., Salesforce, SAP).
Strong analytical and problem-solving skills with the ability to make data-driven decisions.
Ability to work independently and manage time effectively in a dynamic environment.
Demonstrated commitment to continuous improvement and customer satisfaction.

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives - every day.

Our Behavior Based Values set us apart:

Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

Apply on hdde.fa.us2.oraclecloud.com About employer

More about this job

Skills

Customer experience
Coaching
Process improvement
Product knowledge
Communication skills
Customer service
Sales
Logistics
Order picking
Provide mentorship
Team building
ERP
Leadership
Attention to detail
Microsoft Office
Salesforce
SAP
Problem solving
Work independently
Manage time
Manage work
Decision making
Think creatively

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Work requirements

Jobs in the United States