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EC
Development Program: Field Service Engineer
Eaton Corporation
Moon Township, PA · Warrendale, PA
- $82,000 USD / year
Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations
Added just now
EC
Supplier Development Engineer - Breakers
Eaton Corporation
Moon Township, PA
- $113,000 to $165,000 USD / year
The Supplier Development Engineer is responsible for developing, qualifying, and improving supplier manufacturing performance to support business growth, quality, delivery, and cost…
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Chemical Process Engineer-Semiconductor
Jacobs
Moon Township, PA
We're looking for a Chemical Process Engineer in Ohio who is excited about working on projects that enable the heart of our clients’ business. Join us and you’ll have the chance to work on…
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EC
Supplier Development Engineer - Casting & Forging
Eaton Corporation
Moon Township, PA
- $113,000 to $165,000 USD / year
The Supplier Development Engineer is responsible for developing supplier manufacturing capability, capacity, scalability, and operational readiness to support current and future business…
Added just now
EC
Vice President of Engineering, ARS
Eaton Corporation
Moon Township, PA
- $227,000 to $333,000 USD / year
…engineering, value analysis/value engineering (VA/VE), and Engineer-to-Order (ETO) front-end engineering across electrical power distribution assemblies, circuit protection, wiring devices,…
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Mobile Engineer
CBRE
Norristown, PA · North Wales, PA · Horsham, PA
As a CBRE Mobile Engineer, you will be responsible for facility building maintenance focusing on retail sites within the Norristown area. You’ll be focused on several trades including HVAC,…
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NC
Test Technician II
Novanta Corporation
Bedford, MA
- $22 to $32 USD / hour
Proactively escalate potential issues identified in the assembly process to Principal Technician/Manufacturing Engineer
Added just now
NC
Test Technician II
Novanta Corporation
Bedford, MA
- $22 to $32 USD / hour
Proactively escalate potential issues identified in the assembly process to Principal Technician/Manufacturing Engineer
Added just now
Application Engineer
Novanta Corporation
Irvine, CA
As a Sales Application Engineer, you will be the technical bridge between our customers, Sales, and Engineering, turning complex customer challenges into high-performance solutions that…
Added just now
BP
Experienced Mechanical Engineer (Repair Part Engineering Team)
Bechtel Plant Machinery, Inc.
Monroeville, PA
- $88,000 to $166,300 USD / year
Location: Monroeville, Pennsylvania Job Title: Experienced Mechanical Engineer Status: Full-time Professional Annual Salary Range: $88,000 - $166,300 *Salary commensurate with education and…
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Chemical Engineer
U.S. Army Aviation and Missile Command
Chambersburg, PA
…transcripts is in this document. Basic Requirement for Chemical Engineer (This requirement must be met to qualify): A. Degree: Bachelor's degree (or higher degree) in engineering. To be…
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Versa Network Engineer
Booz Allen Hamilton
Mechanicsburg, PA
Job Number: R0251881 Versa Network Engineer The Opportunity: We are seeking an experienced Network Engineer to join our network engineering team. In this role, you'll be designing,…
Added just now
Versa Network Engineer
Booz Allen Hamilton
Mechanicsburg, PA
Job Number: R0251880 Versa Network Engineer The Opportunity: We are seeking an experienced Network Engineer to join our network engineering team. In this role, you'll be designing,…
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Versa Network Engineer
Booz Allen Hamilton
Mechanicsburg, PA
Job Number: R0252123 Versa Network Engineer The Opportunity: We are seeking an experienced Network Engineer to join our network engineering team. In this role, you'll be designing,…
Added just now
Versa Network Engineer
Booz Allen Hamilton
Mechanicsburg, PA
Job Number: R0252120 Versa Network Engineer The Opportunity: We are seeking an experienced Network Engineer to join our network engineering team. In this role, you'll be designing,…
Added just now
Versa Network Engineer
Booz Allen Hamilton
Mechanicsburg, PA
Job Number: R0252169 Versa Network Engineer The Opportunity: We are seeking an experience d Network Engineer to join our network engineering team. In this role, you'll be designing,…
Added just now
VC
Principal Architect - Sales Engineer
Verizon Communications, Inc.
King of Prussia, PA
- $124,500 to $239,000 USD / year
…customer need. 3. Writing proposals and supporting the contracting process-ensuring that all technical needs along with legal and compliance needs are all satisfied. 4. Incorporating…
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Supplier Support Manufacturing Engineer
GE Aerospace
Imperial, PA · Erie, PA · Trevose, PA
The Supplier Support Manufacturing Engineer is responsible for addressing part shortages and ensuring supplier performance aligns with Clear to Build (CTB) targets. This role emphasizes…
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Bldg Engineer
CBRE
Allentown, PA · Bloomsburg, PA · Hazleton, PA · Pittston, PA · Scranton, PA · Wilkes Barre, PA · Back Mountain, PA
As a CBRE Building Engineer, you will be responsible for monitoring, maintaining and repairing building system operations and the performance of various areas including plumbing,…
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Principal Electrical Engineer
Gardner Cryogenics
Allentown, PA
Added just now
PCB HW Design Engineer
Broadcom
Allentown, PA
Experience managing vendors in a PCB manufacturing process – Fabrication and Assembly.
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Electrical Systems Engineer
KLA-Tencor
Allentown, PA
…specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing,…
Added 1 min ago
Data Engineer, Analytics (Technical Leadership)
Meta
Harrisburg, PA
Data Engineer, Analytics (Technical Leadership) Responsibilities:
Added 1 min ago
Software Engineer, Machine Learning RecSys
Meta
Harrisburg, PA
Software Engineer, Machine Learning RecSys Responsibilities:
Added 1 min ago
Staff Software Architect
CVS Health
Harrisburg, PA
Google Cloud Professional Architect, GCP Data Engineer, or Azure Solutions Architect certification

Rheem

Customer Experience Representative II

Fort Smith, AR, United States

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Job details

Experience: 3+ years of experience in customer service, preferably in a manufacturing or technical environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

The Customer Experience Representative II plays a critical role in delivering exceptional service and support to our customers and sales teams. This senior-level position is responsible for managing complex customer interactions, resolving escalated issues, mentoring junior team members, and driving continuous improvement in customer experience processes. The ideal candidate will bring a proactive mindset, deep product knowledge, and a passion for delivering outstanding service. This position will support Rheem North America, located in Fort Smith, AR.

Serve as a primary point of contact for customer accounts, providing support via phone, email, and other communication channels.
Resolve customer issues with professionalism and urgency, ensuring a positive outcome and long-term customer satisfaction.
Act as a liaison between customers and internal departments - including Sales, Production, Logistics, and Engineering - to ensure seamless order fulfillment and issue resolution.
Provide mentorship and training to Customer Experience Representatives I and II, sharing best practices and supporting team development.
Analyze customer feedback and service trends to identify opportunities for process improvements and enhanced service delivery.
Manage and prioritize multiple tasks and projects in a fast-paced environment, adapting quickly to changing business needs.
Maintain accurate records of customer interactions, transactions, and feedback using CRM and ERP systems.
Collaborate with cross-functional teams to support product launches, promotions, and service initiatives.
Lead or participate in special projects aimed at improving the overall customer experience.
Perform other duties as assigned.
High School Diploma or equivalent (Associate or Bachelor’s degree preferred).
3+ years of experience in customer service, preferably in a manufacturing or technical environment.
Proven ability to handle complex customer issues and deliver effective solutions.
Strong leadership and mentoring skills with a collaborative team-oriented approach.
Excellent communication skills - both written and verbal, with a high level of attention to detail and accuracy.
Advanced proficiency in Microsoft Office Suite and experience with CRM/ERP systems (e.g., Salesforce, SAP).
Strong analytical and problem-solving skills with the ability to make data-driven decisions.
Ability to work independently and manage time effectively in a dynamic environment.
Demonstrated commitment to continuous improvement and customer satisfaction.

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives - every day.

Our Behavior Based Values set us apart:

Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

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More about this job

Skills

Customer experience
Coaching
Process improvement
Product knowledge
Communication skills
Customer service
Sales
Logistics
Order picking
Provide mentorship
Team building
ERP
Leadership
Attention to detail
Microsoft Office
Salesforce
SAP
Problem solving
Work independently
Manage time
Manage work
Decision making
Think creatively

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