Usher

JOB DESCRIPTION

JOB TITLE: USHER

JOB ACCOUNT #: 63112531

DEPARTMENT: THEATRE

REPORTS TO: STAGE MANAGER

ISSUE DATE: JANUARY 1, 2017

PURPOSE AND PERFORMANCE GOALS

Provide quality, value-added professional service in the theatre area to meet or exceed brand standards

for quality of service, provide guest helpfulness, and guest friendliness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

• Must be courteous and professional at all times
• Must be able to react quickly to seating issues and customer concerns calmly
• Must be punctual and well-groomed at each performance
• Must be flexible for scheduling purposes including-

-Mainstage – 12p.m.-4:30p.m.; 7p.m. to 11:30p.m. weekdays

3:30 p.m.-11:30 p.m. Saturday; 12p.m.-8:30 p.m.

-Children’s Theatre – 9 am – 2:30 pm Monday – Sunday

• General housekeeping duties including vacuuming, dusting and picking up trash.

Direct and accompany patrons who must leave their seats during a performance, always keeping

safety of patron and actors in mind.

• Take tickets, scan and check for accurate date and time then direct patrons to the proper

seating location or on to the next usher for seating assistance

• Always treats guests, actors and other staff members with respect and courtesy
• Must become familiar with areas in which costume changes are taking place as well as timing
• For set pieces going on and off the stage and comfortable with holding customers from these

areas in a safe and courteous manner.

DIRECT REPORT – House Manager

• Take direction from the House Manager in a positive and receptive manner.
• Follow all theatre and hotel policies

SUPERVISORY RESPONSIBILITIES – Not applicable

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

EDUCATION AND/OR EXPERIENCE – Not applicable

LANGUAGE SKILLS

Must be able to communicate clearly with guests, customers, supervisors and fellow employees.

MATHEMATICAL SKILLS – Not applicable

REASONING ABILITY

Must be able to analyze routine data to make appropriate judgments regarding theatre processes.

CERTIFICATES, LICENSES, REGISTRATIONS

Not applicable

PHYSICAL DEMANDS

Practice written safety standards and rules at all times. The physical demands described here are

representative of those that must be met by an employee to successfully perform the essential functions

of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

Must be able to lift/push/pull 30 pounds. Requires ability to reach, grasp and feel. Frequently requires

standing, walking, bending, crouching, kneeling, and reaching up to 100% of their shift.

HOURS

Due to the business demands of the theatre, any employee may be required to work rotating shifts,

including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be

reduced at any time.

• Employees are held accountable for all duties of job -

Acknowledgement:

I have read and understand all of the above. I have reviewed the duties for which I am responsible, and

understand this job description reflects management’s assignment of essential functions; and nothing

herein restricts management/company rights to assign or reassign duties and responsibilities to this job at

any time. This job description excludes marginal functions, incidental duties and special projects which I

may be required to perform when assigned. I understand that this document does not create an

employment contract and that I am employed by RFMBG Lincolnshire, LLC (Marriott Lincolnshire) on an

"at-will" basis.