Open jobs in the United States

Save this search

Added 1 hour ago
Senior Manager, Business Continuity & Resilience
Reynolds & Reynolds
Houston, TX
Added 1 day ago
R&
Part-Time Maintenance Technician
Reynolds & Reynolds
Dayton, OH
- Part-time
Added 2 days ago
Automotive Sales Manager - F&I Manager - Internet Sales Manager
Reynolds & Reynolds
St. Louis, MO
Added 2 days ago
Parts Manager - Service Manager - Service Advisor
Reynolds & Reynolds
St. Louis, MO
Added 2 days ago
Automotive Business Consultant
Reynolds & Reynolds
St. Louis, MO
Added 2 days ago
Automotive Business Consultant
Reynolds & Reynolds
Kansas City, MO
Added 2 days ago
Automotive Sales Manager - F&I Manager - Internet Sales Manager
Reynolds & Reynolds
Kansas City, MO
Added 2 days ago
Parts Manager - Service Manager - Service Advisor
Reynolds & Reynolds
Kansas City, MO
Added 2 days ago
Automotive Business Consultant
Reynolds & Reynolds
Minneapolis, MN
Added 2 days ago
Automotive Sales Manager - F&I Manager - Internet Sales Manager
Reynolds & Reynolds
Minneapolis, MN
Added 2 days ago
Parts Manager - Service Manager - Service Advisor
Reynolds & Reynolds
Minneapolis, MN
Added 2 days ago
Automotive Business Consultant
Reynolds & Reynolds
Omaha, NE
Added 2 days ago
Parts Manager - Service Manager - Service Advisor
Reynolds & Reynolds
Omaha, NE
Added 2 days ago
Automotive Sales Manager - F&I Manager - Internet Sales Manager
Reynolds & Reynolds
Omaha, NE
Added 3 days ago
Automotive Business Consultant
Reynolds & Reynolds
Shreveport, LA
Added 3 days ago
Automotive Business Consultant - Accounting Specialist
Reynolds & Reynolds
Shreveport, LA
Added 3 days ago
Parts Manager - Service Manager - Service Advisor
Reynolds & Reynolds
Shreveport, LA
Added 3 days ago
Automotive Sales Manager - F&I Manager - Internet Sales Manager
Reynolds & Reynolds
Shreveport, LA
Added 3 days ago
Automotive Business Consultant
Reynolds & Reynolds
New Orleans, LA
Added 3 days ago
Automotive Sales Manager - F&I Manager - Internet Sales Manager
Reynolds & Reynolds
New Orleans, LA
Added 3 days ago
Parts Manager - Service Manager - Service Advisor
Reynolds & Reynolds
New Orleans, LA
Added 3 days ago
Automotive Business Consultant - Accounting Specialist
Reynolds & Reynolds
New Orleans, LA
Added 3 days ago
Parts Manager - Service Manager - Service Advisor
Reynolds & Reynolds
Baton Rouge, LA
Added 3 days ago
Automotive Sales Manager - F&I Manager - Internet Sales Manager
Reynolds & Reynolds
Baton Rouge, LA
Added 3 days ago
Automotive Business Consultant
Reynolds & Reynolds
Baton Rouge, LA

Reynolds & Reynolds

Entry Level Help Desk Technician

Dayton, OH, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Mar 6, 2018

Original job description

Information Technology

Full Time

Position Description

The Entry Level Help Desk Technician responds to and diagnoses service issues through discussions with dealership customers and is responsible for leveraging resources across all levels of the organization. You will serve as single point of ownership for customer issues. You will follow call center procedures, document customer issues, include troubleshooting steps and resolution in the call-tracking tool. You will diagnose customer issues and assign appropriate support. You will ensure resolution of issues.<\/p>\n

Training

Mentoring with an experienced Frontline consultant that includes active listening and hands on training. Formal classroom instructional training in various Hardware solutions.<\/p>\n

Requirements

Associate degree or equivalent in related field; Strong customer service skills; Analytical thinker; Troubleshooting and problem solving skills; Oral and written communication skills<\/p>\n

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:<\/p>\n- Medical, dental, vision, life insurance, and a health savings account\n- 401(k) with up to 6% matching\n- Paid vacation, sick days, and holidays\n- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.<\/p>\nCompany perks, including:\n- Referral bonuses\n- Professional development and training\n- Promotion from within\n-Associate discounts for cell phones, cars, computers, entertainment, and much more <\/p>\nFacility amenities, including:\n- An onsite dining facility offering complimentary breakfast and lunch\n- A fitness center\n- An onsite medical center\n- A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation <\/p>\nReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.<\/p>\n

Salary:

45,000.00 - 45,000.00 / Yearly

Apply About employer

More about this job

Skills

Technical support
Troubleshooting
Coaching
Active listening
Customer service
Problem solving
Communication skills

Report this job