IT Support Technician

Duties and Responsibilities:

• Install new end-user workstations and perform adds, moves, and changes as needed.
• Install, configure, and support Microsoft Office productivity tools and vertical applications.
• Configure network access.
• Troubleshoot hardware, software, and network configurations.
• Train end users on the proper use of hardware and software.
• Communicate status and progress reports for ongoing projects.
• Enhance technical skills to support new systems and applications.
• Assist with project rollouts.
• Assist with the setup of IT systems for events.
• Other duties as assigned.

Safety Responsibilities and Requirements:

• Perform job responsibilities and operate equipment according to company safety and training programs.
• Report safety or hazard concerns to management.
• Report any on-the-job injury to management.
• Take personal responsibility for safety every day.
• QUALIFICATIONS / REQUIREMENTS / EXPERIENCE / EDUCATION
• At least two years of college study in IT or equivalent IT work experience.
• Knowledge of computer hardware identification, installation, and troubleshooting.
• Ability to provide end-user support for Microsoft Office and other software.
• Working knowledge of Microsoft Windows environments.
• Basic understanding of Windows Server operating systems.
• Basic understanding of computer networks, TCP/IP, and Wi-Fi.
• Ability to communicate concepts and details necessary to train end users.
• Ability to learn new systems, applications, and tools.
• Good written and verbal communication skills.
• Proven ability to interact effectively and positively with end users, staff, and guests.
• Ability to take initiative and work independently and as part of a team.
• Good organizational skills and the ability to accurately document work.

Mental Demands/ Physical Demands/ Environmental Factors:

• Ability to work under stress.
• Maintain a positive attitude while working with end users and guests.
• Occasional prolonged and irregular hours.
• Ability to lift and carry objects weighing 45 pounds or more.
• Periods of walking, standing, bending, and stooping.

Benefits:

• Medical, dental, vision and life insurance
• Paid vacation after 6 months
• Paid time off after 90 days: 10 holidays, 3 sick days and 3 personal days
• 401(k) with company match
• Flexible spending and health savings accounts
• LTD and STD
• Employee discounts: food, retail merchandise, boat rentals
• Golf privileges