Jobs in the United States

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Added 35 mins ago
Patient Services Representative, Orthopedics-Patewood, FT, Days
Prisma Health-University Medical Group
Greenville, SC
…phone support as needed and outlined through cross training program. Screens visitors and responds to routine requests for information. Responsible for gathering, accurately coding and…
Added 35 mins ago
Patient Services Representative, Orthopedics-Patewood, FT, Days
Prisma Health-University Medical Group
Greenville, SC
…phone support as needed and outlined through cross training program. Screens visitors and responds to routine requests for information. Responsible for gathering, accurately coding and…
Added 50 mins ago
T
Project Manager
TEKsystems
Charleston, SC
- $75 to $85 USD / hour
DescriptionThe Project Manager plays a key role in ensuring operational readiness for our client's clinical expansion initiatives, including new clinics, pediatric expansion projects, the…
Added 50 mins ago
T
Epic Radiant Analyst (Ex-Epic)
TEKsystems
Dallas, TX
- $85 to $95 USD / hour
…an analyst looking for long-term engagement, as the hiring manager has a proven track record of extending high-performing consultants and identifying additional projects to keep strong…
Added 51 mins ago
Sr Manager, Customer Experience Data Strategy /Database Owner
Reynolds American
United States
REYNOLDS AMERICAN has an exciting opportunity for a Sr Manager, Sr Manager, Customer Experience Data Strategy /Database Owner in Winston-Salem, NC
Added 54 mins ago
AE
Accounting Clerk
Air Education and Training Command
Lackland AFB, TX
- $18 USD / hour
…Fund Government Purchase Card (NAF GPC)/Purchase Card (P-Card) Program. Reviews night audit reports and resolves out-of-balance accounts or reports. Works with Guest Service Representatives…
Added 58 mins ago
US
Financial Manager
United States Army Installation Management Command
Fort Eustis, VA
- $150,144 to $195,190 USD / year
As a Financial Manager, you will perform the following duties: | Directs, plans, and coordinates all financial, management accounting, and manpower operations for the Installation Support…
Added 1 hour ago
VH
Licensed Practical Nurse-Community Living Center
Veterans Health Administration
West Palm Beach, FL
- $46,076 to $76,252 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 1 hour ago
Clinical Administrative Manager
East Carolina University
NC
…national model for student success, public service and regional…
Added 1 hour ago
T
EpicCare Link Analyst
TEKsystems
Winston Salem, NC
- $85 to $90 USD / hour
…rather than short-term consulting engagementsReports directly to manager-level leadershipSkillsepiccare link, epiccare, epic, epic certified, epic certificationTop Skills Detailsepiccare…
Added 1 hour ago
Senior Product Manager, Patient Engagement & AI
Jobgether
Remote, United States
…and next steps. Our partner is looking for a Senior Product Manager, Patient Engagement & AI based in the United…
Added 1 hour ago
AT
SUPERVISORY TRAINING INSTRUCTOR
Army Transformation and Training Command
Fort Benning, GA
- $78,972 to $102,669 USD / year
Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
Added 1 hour ago
OO
SECURITY SPECIALIST
Organization of the Joint Chiefs of Staff
Naval Base, Norfolk, VA
- $62,640 to $98,530 USD / year
This position is part of the Organization of the Joint Chiefs of Staff. The incumbent will serve as the Security Manager and administer the Personnel Security Program for U.S. active duty…
Added 1 hour ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
CARNEGIE, PA
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 2 hours ago
T
Epic Project Manager
TEKsystems
Chicago, IL
- $85 to $100 USD / hour
Seeking an experienced Epic Project Manager to lead complex Epic EHR implementation initiatives across a multi-facility healthcare environment. This individual will be responsible for…
Added 3 hours ago
J
Manager, Experience Cloud Specialists
Jobgether
Remote, United States
- $104,000 to $135,000 USD / year
…all applications and next steps. Our partner is looking for a Manager, Experience Cloud Specialists based in the United…
Added 5 hours ago
Sr Project Manager - AI Data Centers
Jacobs
North Miami Beach, FL · Orlando, FL
…programs, application implementation, network operations, cloud transformation, or technology product delivery. Applicants with predominantly IT Program Manager, Technical Program Manager,…
Added 5 hours ago
C
Senior Project Manager-Supply Chain
Capgemini
New York, NY, NY
- $106,906 to $281,842 USD / year
Experience: Minimum 7-10 years of project management experience leading large-scale infrastructure, transformation, technology, or operational improvement initiatives.
Added 7 hours ago
UB
Stylist
Ulta Beauty, Inc.
Rolling Hills Estates, CA
- $18 USD / hour
…emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity),…
Added 7 hours ago
UB
Brow Waxing Expert
Ulta Beauty, Inc.
Rolling Hills Estates, CA
- $20 to $30 USD / hour
…the brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service), and process…
Added 7 hours ago
Assistant Stylist
Ulta Beauty, Inc.
Huntington Beach, CA
We are the future of beauty services. Be part of the transformation.
Added 7 hours ago
Stylist
Ulta Beauty, Inc.
Lewiston, ID
…emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity),…
Added 7 hours ago
Elite Stylist
Ulta Beauty, Inc.
Lewiston, ID
…emphasis on the guest’s total look. They support the Experience Manager (EM) and Assistant Services Manager (ASM) and focus on performance (service sales, and productivity), people (guest…
Added 7 hours ago
Master Stylist
Ulta Beauty, Inc.
Lewiston, ID
…emphasis on the guest’s total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people…
Added 8 hours ago
Manager, Project Management - Community Engagement
Quality Technology Services, LLC
United States
7–10 years of progressive experience in program/project management, operations, or process improvement, including:

Reynolds American

Sr Manager, Customer Experience Data Strategy /Database Owner

United States

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Job details

Experience: 5 to 7+ years of experience in data strategy, analytics, database management, CRM, marketing technology, or related disciplines.
Posting language: English

Original job description

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

REYNOLDS AMERICAN has an exciting opportunity for a Sr Manager, Sr Manager, Customer Experience Data Strategy /Database Owner in Winston-Salem, NC

The Senior Manager, CX Data Strategy & Governance is responsible for defining, governing, and advancing the consumer database ecosystem that powers Reynolds American's Connected Consumer at Scale strategy. This role serves as the primary business owner for consumer database requirements, governance processes, roadmap planning, and integration across consumer engagement programs, ensuring the organization can effectively leverage consumer data to drive acquisition, engagement, retention, and commercial performance.

The position acts as the critical bridge between Consumer Experience, Brand, Trade Marketing, Information & Digital Technology (IDT), and external partners, translating business objectives into scalable data capabilities, platform enhancements, and governance standards. The role provides strategic oversight for database-related tools, Power BI reporting environments, and consumer identity management practices while ensuring alignment to regulatory, security, and operational requirements.

Success in this role requires strong strategic thinking, cross-functional leadership, data governance expertise, stakeholder management, and the ability to influence technology roadmaps that support future consumer engagement ambitions.

Your key responsibilities will include:

Lead business ownership of database requirements supporting connected consumer at scale, including capabilities that enable acquisition, engagement, personalization, loyalty, retention, and commercial performance.
Establish and maintain governance frameworks for consumer data quality, consistency, usage, standards, definitions, and operating principles.
Act as the primary CX liaison to Digital Business Services for consumer database initiatives, translating business requirements into platform priorities, roadmap inputs, and solution enhancements.
Provide strategic oversight for database-related reporting environments, Power BI solutions, and self-service analytics capabilities that improve decision-making and transparency.
Identify opportunities to improve consumer identity resolution, profile management, data accessibility, and lifecycle management across consumer engagement programs.
Partner across CX, Brand, Trade Marketing, Compliance, Technology, and external partners to ensure consumer data capabilities are aligned to business priorities and activation needs.
Lead integration of Trade and Customer programs into the broader consumer data ecosystem, ensuring data flows, requirements, and governance expectations are clearly defined.
Participate in roadmap planning, prioritization discussions, solution design reviews, release planning, and evaluation of future-state data capabilities.
Ensure consumer data management practices support regulatory, privacy, security, and compliance requirements in a highly regulated environment.

What are we looking for?

Bachelor’s degree required; degree in Business, Marketing, Information Systems, Analytics, Data Management, or related field preferred.
5 to 7+ years of experience in data strategy, analytics, database management, CRM, marketing technology, or related disciplines.
Experience managing cross-functional initiatives involving business and technology stakeholders.
Strong understanding of data governance principles and data lifecycle management.
Experience translating business requirements into technical solutions.
Experience with reporting and analytical tools such as Power BI, Tableau, or equivalent.
Databricks experience preferred or transferable experience with similar technologies.
Strategic and collaborative leader with the ability to connect consumer data strategy, platform capabilities, governance, and activation processes to measurable business outcomes while influencing senior stakeholders across Marketing, Consumer Experience, Digital Business Services, Technology, and Analytics.
Strong business-to-technology translator capable of converting complex business needs into clear technology requirements, roadmap priorities, governance frameworks, and operational execution, while effectively navigating ambiguity, competing priorities, and cross-functional transformation initiatives

BENEFICIAL

Experience with customer databases, CRM platforms, loyalty programs, or consumer engagement ecosystems.
Knowledge of identity management, consumer data integration, and customer data platforms.
Experience operating in highly regulated industries.

WE ARE REYNOLDS AMERICAN - A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

BELONGING, ACHIEVING, TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
Company contributes an additional three percent to 401(k) whether employee participates or not
Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
Health Savings Account start-up contribution for employees who elect the high deductible health plan
Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
Company paid life insurance of 1x annual base pay ($50,000 minimum)
Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
Tuition reimbursement and student loan support
Dependent Scholarship Programs
Free confidential personal financial counselling service
On-site health centers and 24/7 fitness centers at certain company locations
A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
Health-care concierge service
Volunteer service opportunities
Extensive training opportunities
Company vehicle for eligible employees
Mobile phone allowance for eligible employees
Paid Leave:
Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
Paid Parental Leave + temporary reduced work schedule opportunity
Funeral Leave
Short-Term Disability Leave
Long-Term Disability Leave
Jury Duty Leave
Military Leave
Released Time for Children’s Education
Community Outreach Leave
Other paid leave benefits, as required by state or local law
Your journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression is not just a statement – it is a reality, we are eager to build together. Seize the opportunity and own your development; your next chapter starts here.
You will have access to online learning platforms and personalized growth programs to nurture your leadership skills.
We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at wppgeneral@RJRT.com

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Skills

Customer experience
Microsoft Power BI
Stakeholder management
Reporting
Decision making
Regulatory compliance
Prioritization
Data management
Tableau
Databricks
Google Analytics

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