Jobs in the United States

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Added 6 mins ago
Business Manager C (VDH03480)
Virginia Department of Health
Roanoke, VA
Expresses program-level authority through effective management skills, quality decision-making and the ability to anticipate and resolve complex management problems
Added 6 mins ago
ServiceNow Project Manager
BRMi
UNAVAILABLE, VA · MD · FL · DC · WV
Project Manager (ServiceNow Strategic Initiatives & Governance)
Added 16 mins ago
Supply Chain Director
Eriez
Erie, PA
The Supply Chain Director serves as a strategic partner to Manufacturing, Engineering, Sales, and Finance and plays a key role in supporting business growth, operational scalability, and…
Added 18 mins ago
Project Coordinator, Grid Strategy & Solutions
Southern Company
Atlanta, GA
The Project Coordinator will play a pivotal role supporting Georgia Power's Strategic Projects within Grid Strategy & Solutions. Reporting to the Project Manager for federal funding, this…
Added 25 mins ago
T
Project Manager
TEKsystems
Charleston, SC
- $75 to $85 USD / hour
DescriptionThe Project Manager plays a key role in ensuring operational readiness for our client's clinical expansion initiatives, including new clinics, pediatric expansion projects, the…
Added 25 mins ago
T
Epic Radiant Analyst (Ex-Epic)
TEKsystems
Dallas, TX
- $85 to $95 USD / hour
…an analyst looking for long-term engagement, as the hiring manager has a proven track record of extending high-performing consultants and identifying additional projects to keep strong…
Added 26 mins ago
Sr Manager, Customer Experience Data Strategy /Database Owner
Reynolds American
United States
REYNOLDS AMERICAN has an exciting opportunity for a Sr Manager, Sr Manager, Customer Experience Data Strategy /Database Owner in Winston-Salem, NC
Added 26 mins ago
Program Manager (Remote)
Molina Talent Acquisition
United States
At least 5 years of progressive program and/or project management experience, with increasing levels of responsibility in a complex, matrixed organization, or equivalent combination of…
Added 29 mins ago
VH
Healthcare Engineer - Project Engineer
Veterans Health Administration
Seattle, WA
- $62,504 to $141,154 USD / year
Conducts capital asset and infrastructure planning and design for the medical facility spanning initial strategic planning, concept development, design, construction, and effective…
Added 29 mins ago
VH
Healthcare Engineer - Project Engineer
Veterans Health Administration
Seattle, WA
- $62,504 to $141,154 USD / year
Conducts capital asset and infrastructure planning and design for the medical facility spanning initial strategic planning, concept development, design, construction, and effective…
Added 33 mins ago
VH
Psychologist - Program Manager
Veterans Health Administration
Palo Alto, CA
- $209,520 to $228,000 USD / year
This position is located in the Psychology Service. Psychologist program managers have broad program management responsibilities for a specific program or programs that are designed to…
Added 33 mins ago
VH
Health Science Specialist
Veterans Health Administration
White River Junction, VT
- $101,375 to $131,790 USD / year
Works with subject matter experts to translate complex clinical and research findings into educational products, including training courses, continuing education programs, videos, webpages,…
Added 33 mins ago
E
Task Order Project Manager
ESM
Columbus, OH
- $162,000 to $195,000 USD / year
Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are…
Added 33 mins ago
E
Task Order Project Manager
ESM
Fort Belvoir, VA
- $162,000 to $195,000 USD / year
Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are…
Added 38 mins ago
VH
Registered Nurse - Supervisory Assistant Nurse Manager
Veterans Health Administration
Bronx, NY
- $108,092 to $180,197 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 41 mins ago
VH
Assistant Chief Registered Nurse
Veterans Health Administration
Garner, NC
- $105,596 to $181,488 USD / year
…include, but are not limited to management, coaching, mentoring, program development, monitoring of quality metrics to include formal tracking and reporting. Responsibilities also include…
Added 41 mins ago
BP
Attorney
Bonneville Power Administration
Portland, OR
- $80,465 to $149,091 USD / year
As an Attorney-Adviser, you will provide strategic legal counsel shaping the Pacific Northwest's energy future. You will advise agency leadership, negotiate high-impact agreements, and…
Added 41 mins ago
VH
Nurse - VISN Clinical Contact Center (CCC) Director
Veterans Health Administration
Location Negotiable After Selection
- $155,558 to $206,925 USD / year
The Nurse V Clinical Contact Center Director serves in an executive leadership role, overseeing complex administrative and clinical functions that influence the organizational mission,…
Added 45 mins ago
Technical Program Manager, Secure Connection Services (SCS), Tactical Edge Mission Engineering Group (TEMEG)
Amazon Development Center U.S., Inc.
Arlington, VA · Herndon, VA
Shape the future of secure communications for the world's most critical missions. As a Principal Technical Program Manager for SCS TEMEG, you'll define the strategy and lead customers and…
Added 45 mins ago
CA
Supervisory Management and Program Analyst
Citizenship and Immigration Services
Camp Springs, MD
- $169,279 to $197,200 USD / year
As a Supervisory Management and Program Analyst, you will serve as the Chief for the Resource Management Division responsible for providing strategic oversight performing budget and vendor…
Added 45 mins ago
VH
Supervisory Interior Designer
Veterans Health Administration
Houston, TX
- $103,225 to $134,195 USD / year
This position is the supervisor for the Interior Design Team in the Strategic Realization Service of the Office of the Deputy Director. The Supervisory Interior Designer oversees the daily…
Added 45 mins ago
UC
Human Resources Specialist
U.S. Coast Guard
Baltimore, MD
- $102,415 to $158,322 USD / year
Coordinates and implements an internal recruitment program designed to meet the staffing needs of the organization and one that is responsive to dynamic changes in mission and business…
Added 48 mins ago
VH
Administrative Officer
Veterans Health Administration
Kansas City, MO
- $51,283 to $81,553 USD / year
…vision, values, goals, and action plans that support the KCVAMC's strategic plan. The position contributes to the quarterly and annual report of the Medical Center's performance. The AO…
Added 48 mins ago
VH
Assistant Nurse Manager - Patient Flow & Resource Pool
Veterans Health Administration
Hines, IL
- $83,984 to $164,654 USD / year
The Assistant Nurse Manager (ANM) is responsible and accountable for all elements of the nursing process when providing or supervising direct patient care. They assess, plan, implement, and…
Added 50 mins ago
VH
Administrative Officer
Veterans Health Administration
Durham, NC
- $77,983 to $101,383 USD / year
Serves as principal AO and operations manager for Surgical Care Service, providing comprehensive administrative oversight for a large, complex service line consisting of 11 surgical…

Reynolds American

Sr Manager, Customer Experience Data Strategy /Database Owner

United States

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Job details

Experience: 5 to 7+ years of experience in data strategy, analytics, database management, CRM, marketing technology, or related disciplines.
Posting language: English

Original job description

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

REYNOLDS AMERICAN has an exciting opportunity for a Sr Manager, Sr Manager, Customer Experience Data Strategy /Database Owner in Winston-Salem, NC

The Senior Manager, CX Data Strategy & Governance is responsible for defining, governing, and advancing the consumer database ecosystem that powers Reynolds American's Connected Consumer at Scale strategy. This role serves as the primary business owner for consumer database requirements, governance processes, roadmap planning, and integration across consumer engagement programs, ensuring the organization can effectively leverage consumer data to drive acquisition, engagement, retention, and commercial performance.

The position acts as the critical bridge between Consumer Experience, Brand, Trade Marketing, Information & Digital Technology (IDT), and external partners, translating business objectives into scalable data capabilities, platform enhancements, and governance standards. The role provides strategic oversight for database-related tools, Power BI reporting environments, and consumer identity management practices while ensuring alignment to regulatory, security, and operational requirements.

Success in this role requires strong strategic thinking, cross-functional leadership, data governance expertise, stakeholder management, and the ability to influence technology roadmaps that support future consumer engagement ambitions.

Your key responsibilities will include:

Lead business ownership of database requirements supporting connected consumer at scale, including capabilities that enable acquisition, engagement, personalization, loyalty, retention, and commercial performance.
Establish and maintain governance frameworks for consumer data quality, consistency, usage, standards, definitions, and operating principles.
Act as the primary CX liaison to Digital Business Services for consumer database initiatives, translating business requirements into platform priorities, roadmap inputs, and solution enhancements.
Provide strategic oversight for database-related reporting environments, Power BI solutions, and self-service analytics capabilities that improve decision-making and transparency.
Identify opportunities to improve consumer identity resolution, profile management, data accessibility, and lifecycle management across consumer engagement programs.
Partner across CX, Brand, Trade Marketing, Compliance, Technology, and external partners to ensure consumer data capabilities are aligned to business priorities and activation needs.
Lead integration of Trade and Customer programs into the broader consumer data ecosystem, ensuring data flows, requirements, and governance expectations are clearly defined.
Participate in roadmap planning, prioritization discussions, solution design reviews, release planning, and evaluation of future-state data capabilities.
Ensure consumer data management practices support regulatory, privacy, security, and compliance requirements in a highly regulated environment.

What are we looking for?

Bachelor’s degree required; degree in Business, Marketing, Information Systems, Analytics, Data Management, or related field preferred.
5 to 7+ years of experience in data strategy, analytics, database management, CRM, marketing technology, or related disciplines.
Experience managing cross-functional initiatives involving business and technology stakeholders.
Strong understanding of data governance principles and data lifecycle management.
Experience translating business requirements into technical solutions.
Experience with reporting and analytical tools such as Power BI, Tableau, or equivalent.
Databricks experience preferred or transferable experience with similar technologies.
Strategic and collaborative leader with the ability to connect consumer data strategy, platform capabilities, governance, and activation processes to measurable business outcomes while influencing senior stakeholders across Marketing, Consumer Experience, Digital Business Services, Technology, and Analytics.
Strong business-to-technology translator capable of converting complex business needs into clear technology requirements, roadmap priorities, governance frameworks, and operational execution, while effectively navigating ambiguity, competing priorities, and cross-functional transformation initiatives

BENEFICIAL

Experience with customer databases, CRM platforms, loyalty programs, or consumer engagement ecosystems.
Knowledge of identity management, consumer data integration, and customer data platforms.
Experience operating in highly regulated industries.

WE ARE REYNOLDS AMERICAN - A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

BELONGING, ACHIEVING, TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
Company contributes an additional three percent to 401(k) whether employee participates or not
Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
Health Savings Account start-up contribution for employees who elect the high deductible health plan
Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
Company paid life insurance of 1x annual base pay ($50,000 minimum)
Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
Tuition reimbursement and student loan support
Dependent Scholarship Programs
Free confidential personal financial counselling service
On-site health centers and 24/7 fitness centers at certain company locations
A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
Health-care concierge service
Volunteer service opportunities
Extensive training opportunities
Company vehicle for eligible employees
Mobile phone allowance for eligible employees
Paid Leave:
Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
Paid Parental Leave + temporary reduced work schedule opportunity
Funeral Leave
Short-Term Disability Leave
Long-Term Disability Leave
Jury Duty Leave
Military Leave
Released Time for Children’s Education
Community Outreach Leave
Other paid leave benefits, as required by state or local law
Your journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression is not just a statement – it is a reality, we are eager to build together. Seize the opportunity and own your development; your next chapter starts here.
You will have access to online learning platforms and personalized growth programs to nurture your leadership skills.
We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at wppgeneral@RJRT.com

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Skills

Customer experience
Microsoft Power BI
Stakeholder management
Reporting
Decision making
Regulatory compliance
Prioritization
Data management
Tableau
Databricks
Google Analytics

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