Senior Manager, Field Technology
- Niles, IL, United States
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Original job description
Join the leading beverage provider, Reyes Coca-Cola Bottling!
- Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement
- Salary: $136,512 – $170,640 plus annual target bonus
- This position will support multiple facilities with regional travel required.
If you enjoy our products, you’ll really enjoy being a part of our team!
Position Responsibilities:
- Lead regional field technology operations, ensuring reliable service delivery, technology performance, and operational excellence across supported locations
- Develop and execute regional field technology strategies, standards, and operating plans that support business and automation objectives
- Build organizational capability through workforce planning, talent development, succession planning, and leadership coaching
- Establish and monitor service, performance, and customer experience metrics to drive continuous improvement across the region
- Lead regional budgeting, resource planning, vendor management, and technology investment decisions
- Partner with business leaders to align technology capabilities with operational priorities and future growth initiatives
- Ability to travel up to 50%
- Other projects or duties as assigned
Required Education and Experience:
- Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related discipline with 6 plus years of related experience and 3 plus years of leadership experience or High School Diploma/General Education Degree (GED) with 9 plus years of specific experience and 5 plus years of leadership experience
- Working knowledge of Microsoft 365, Active Directory, endpoint management tools, and enterprise networking environments
- Experience with IT service management platforms, including ServiceNow
- Experience managing budgets, vendors, and technology investments
Preferred Education and Experience:
- Master’s Degree
- Experience supporting manufacturing, distribution, consumer packaged goods (CPG), beverage, or other multi-site operational environments
- Experience leading infrastructure, networking, wireless, endpoint, mobile device, and workplace technology operations
- Experience managing large-scale technology initiatives, including service transitions, automation, and operational technology deployments
- Relevant certifications such as ITIL, Project Management, Apple, Microsoft, or other industry-recognized technical credentials
Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
More about this job
Skills
- Leadership
- Coaching
- Monitor customer service
- Customer experience
- Process improvement
- Budget management
- Vendor management
- Computer science
- Microsoft 365
- Microsoft Active Directory
- IT service management
- ServiceNow
- ITIL
- Project management