Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Network Engineer - Onsite, Branchburg, NJ
Financial Resources Federal Credit Union Inc
Branchburg, NJ
Monitor and maintain the organization's computer networks, including local area networks (LANs), wide area networks (WANs), cloud infrastructure, and internet systems.
Added just now
TB
Site Administrative Coordinator - RQS Billerica
The businesses of Merck KGaA, Darmstadt, Germany
Billerica, MA
- $40 to $62 USD / hour
Added just now
A
Project Engineer
Actalent
San Francisco, CA
- $115,000 to $175,000 USD / year
Conduct site surveys and evaluate existing building systems for renovations, upgrades, and repositioning projects.
Added just now
A
Food And Beverage Construction Project Manager
Actalent
Philadelphia, PA
- $72 to $86 USD / hour
Familiarity with Primavera, Procore, or similar project management systems.
Added just now
A
Electrical Engineer
Actalent
Indian Head, MD
- $100,000 to $170,000 USD / year
…documentation, validate operational procedures, evaluate electrical systems, and develop recommendations that enhance safety, reliability, and mission success. A current Interim Secret…
Added just now
A
Engineer Embedded Software 3
Actalent
Chandler, AZ
- $72 to $83 USD / hour
…development and integration of real-time embedded software systems, ensuring compliance with software standards and collaborating effectively within a multi-discipline team…
Added just now
Project Management Specialist 3
PDS Defense
North Charleston, SC
…project. Works to improve project management processes, business systems, and implement best practices that support project decision makers. Directs all phases of projects or subsystems of…
Added just now
Immunology and Mechanistic Biology Scientist
Zoetis LLC
United States
…research settings, including work with multiple species, model systems, sample types, and assay…
Added just now
People Operations Analyst
Stefanini Group
New York, NY
…projects, performing data analysis, training & development around systems and processes, and assisting with company wide change management…
Added just now
Veterinary Clinical Research Associate
Zoetis LLC
United States
All applicants must possess or obtain authorization to work in the US for Zoetis
Added just now
Senior Associate Scientist
Zoetis LLC
United States
All applicants must possess or obtain authorization to work in the US for Zoetis
Added just now
Sr. Analyst, Strategic FP&A
Zoetis Services LLC
United States
Experience with or familiarity with enterprise financial systems such as SAP, Hyperion, Anaplan, or OneStream preferred.
Added just now
U
Senior/Staff Mechanical Engineer - Mechanisms
Umbra
Santa Barbara, CA
- $180,000 to $220,000 USD / year
Umbra is an American space technology company delivering advanced systems, from sensors to spacecraft, that empower customers worldwide with unmatched access to critical information from…
Added just now
SH
Housekeeping at Holiday Inn Express Brandermill
SHAMIN HOTELS MASTER
Midlothian, VA
- $16 to $17 USD / hour
Must have basic Reading, Writing, and Math skills · Must have a strong attention to detail
Added just now
UNIV-Temporary Faculty, Undergraduate Program- College of Nursing-1
Medical University of South Carolina (MUSC - Univ)
United States
The candidate must have demonstrated nursing clinical expertise related to care of patients across the lifespan with health alterations
Added just now
Workday Solutions Architect
MUSC Community Physicians (MCP)
Remote, United States
Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, Engineering, or a related field, or equivalent relevant experience.
Added just now
BS
Manager, Marketing and Strategic Communications
BME Strategies
Remote, United States
- $87,360 to $120,640 USD / year
Minimum 6 years of relevant professional experience required
Added just now
Authorizations and Assessments Manager
SecuriGence
Arlington, VA
…Risk Management Framework and A&A portfolio across information systems, applications, enclaves, cloud environments, and system interconnections. The position leads approximately four…
Added just now
Data Transfer Agent
Chenega Agile Real-Time Solutions
Springfield, VA
…administering the Data Transfer Agent (DTA) duties for information systems processing National Security Information. Ensure all government mandated policies associated with data transfers…
Added just now
NOSC Analyst (Overnight)
Chenega Agile Real-Time Solutions
Remote, United States
Chenega Agile Real-Time Solutions (CARS) is seeking a NOC Analyst to provide support in rotation for FCC systems. The technician will use monitoring tools to identify/analyze problems or…
Added just now
APPLICATION DEVELOPER
Atos
Phoenix, AZ
With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and…
Added just now
Senior Radar Systems Engineer
Umbra
Remote, United States
Umbra is an American space technology company delivering advanced systems, from sensors to spacecraft, that empower customers worldwide with unmatched access to critical information from…
Added just now
Executive Director
Brookdale Senior Living Inc.
Woodbridge, VA
Added just now
U
Program Manager (Mission Systems)
Umbra
Reston, VA
- $175,000 to $205,000 USD / year
Umbra is an American space technology company delivering advanced systems, from sensors to spacecraft, that empower customers worldwide with unmatched access to critical information from…
Added just now
U
Program Manager (Mission Systems)
Umbra
Arlington, VA
- $175,000 to $205,000 USD / year
Umbra is an American space technology company delivering advanced systems, from sensors to spacecraft, that empower customers worldwide with unmatched access to critical information from…

RETAIL TECH INC

Support Technician 2

Media, PA, United States

$63,000 to $75,000 USD / year

Apply on paycomonline.net About employer

Applications open in a new tab.

Job details

Pay: $63,000 to $75,000 USD / year
Experience: Minimum 6 years of experience in technical support, preferably within retail or multi-site environments.
Posting language: English
Posted: Nov 12, 2026

Original job description

Summary:

The Support Technician II provides advanced Level 2 technical support within a retail-focused IT environment. This position supports a 24/7/365 operation and requires flexibility to assist users across multiple US time zones. Occasional travel may be required for training, meetings, and other business needs. The role includes providing end-user support, managing POS (Point of Sale) systems, troubleshooting hardware and networking issues, and performing foundational server administration. Support is provided to both internal and external stakeholders. The Support Technician II must demonstrate a strong collaborative mindset, professionalism, and attention to detail, and maintain a strong commitment to customer satisfaction in a fast-paced environment while performing effectively under changing priorities and operational demands.

Salary Range: $63,000.00 - $75,000.00 / annual

Key Responsibilities

Technical Support & Issue Resolution

Provide Level 2 support for desktops, laptops, peripherals, mobile devices, and retail-specific hardware.
Troubleshoot and resolve POS devices, payment hardware, scanning equipment, printers, and other store IT assets.
Support the Field Teams with Installation, configuration, maintenance, and upgrading of software and hardware used in retail environments.
Deliver remote support using approved tools to efficiently address a wide range of technical issues to our Field Teams and/or External Vendors and Client Team.
Utilize remote support tools to diagnose and resolve technical issues in a timely and efficient manner.

Network & Server Support

Perform basic network troubleshooting involving LAN/WAN, Wi-Fi, VPN, DNS, and DHCP.
Troubleshoot/Escalate advanced network or server issues to the appropriate Teams following a well-defined escalation process.

Operational Support & Documentation

Document incidents, service requests, resolutions, and follow-up actions with accuracy and completeness.
Adhere to IT policies, security guidelines, and operational procedures.
Participate in creating and continuously improving the knowledge base.
Collaborate with vendors, field technicians, and cross-functional teams to support issue resolution.

Customer Service & Professional Conduct

Provide exceptional service to internal and external stakeholders at all organizational levels.
Communicate clearly, professionally, and effectively with both technical and non-technical users.
Maintain professionalism under pressure and during high-priority incidents or while working under time-sensitive conditions
Demonstrate strong listening skills, empathy, and the ability to establish rapport quickly.
Demonstrate a proactive, solution-oriented mindset with a strong focus on customer outcomes

Teamwork, Flexibility, and Continuous Improvement

Collaborate effectively within a distributed, remote support team.
Maintain readiness to learn new technologies and adapt to evolving environments.
Participate in rotating schedules, including evenings, weekends, holidays, or on-call assignments as required.
Support corporate initiatives, departmental projects, and cross-team activities.

Work Environment & Expectations

Travel: Occasional travel may be required for training, team functions, or other business purposes. Travel is less than 10%
24/7/365 Operation: Must be able to support a continuous operation and work with teams or clients across varying US time zones.
Weekend/Holiday/Rotating Schedule: Be available to cover weekends/holidays and a rotating schedule within assigned shift as needed to meet business requirements.
Technology Diversity: Comfortable supporting multiple platforms, systems, and devices commonly found in retail operations.

Key Performance Indicators (KPIs)

Performance Metrics

Ticket Resolution Time: Meets or exceeds SLA targets for incident and service request resolution.
First Contact Resolution Rate: Demonstrates high efficiency and technical proficiency by resolving a meaningful percentage of issues on first contact.
Quality of Documentation: Consistently produces accurate, detailed, and complete ticket notes and knowledge entries.
Customer Satisfaction (CSAT): Achieves high satisfaction ratings in user surveys and feedback.
Escalation Accuracy: Ensures escalations are appropriate, timely, and include proper diagnostics and documentation.
Schedule Adherence: Meets attendance, shift compliance, and on-call obligations.

Behavioral & Professional Expectations

Collaboration: Works effectively with team members and contributes positively to goals.
Communication: Maintains a high standard of verbal and written communication.
Professional Conduct: Demonstrates reliability, accountability, and integrity in all interactions.
Problem-Solving: Approaches technical challenges with sound reasoning and effective solutions and follows through on corrective actions.
Adaptability: Responds well to operational changes, workload fluctuations, and emerging business needs. Performs effectively in dynamic environments, including periods of high workload or urgency.
Continuous Learning: Actively engages in ongoing training and development to remain current with technologies.
Willing to Adapt to Changes: This is a constantly changing environment; the Support Technician II should be able to adapt and change direction as needed to meet business requirements. Additional work may be added as business requirements change, even if not listed here.

Qualifications

Minimum 6 years of experience in technical support, preferably within retail or multi-site environments.
Proficiency with Windows OS, Microsoft 365, and hardware troubleshooting.
Experience supporting POS systems, payment processing devices, and related retail hardware and technologies.
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
Familiarity with remote troubleshooting tools and ticketing systems.
Strong communication skills, attention to detail, and a customer-first mindset.
CompTIA A+, Network+, or equivalent certifications/work experience.
Experience with enterprise-level IT and retail operational technology.
Basic Knowledge of Virtualization Solutions and ITIL practices.

Apply on paycomonline.net About employer

More about this job

Skills

Technical support
Point of sale
Troubleshooting
Attention to detail
Customer service
Troubleshoot
LAN
WAN
VPN
DNS
DHCP
Microsoft Teams
Documentation
Regulatory compliance
Communication skills
Problem solving
Adaptability
Training and development
Adapt to change
Microsoft Windows
Microsoft 365
A+
Network+
ITIL

Report this job

Work requirements

Jobs in the United States