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Added 32 mins ago
Application Engineer- Mars Veterinary Health
Banfield Pet Hospital
Vancouver, WA
The Application Engineer is the technical owner for feature delivery within their assigned product pillar. Reporting to the Sr. Manager, Engineering for the pillar, this role serves as the…
Added 32 mins ago
Sr Electrical Engineer, ALG, Amazon Leo Government
Amazon
Redmond, WA
The Sr Electrical Engineer will play a pivotal role in the team delivering innovative and fast-paced analysis and design solutions, focusing on satellite and ground system design and…
Added 33 mins ago
Sr. Machine Learning - Compiler Engineer III, AWS Neuron, Annapurna Labs
Amazon
Seattle, WA
You: As a Sr. Machine Learning Compiler Engineer III on the AWS Neuron team, you will be a thought leader supporting the ground-up development and scaling of a compiler to handle the…
Added 1 hour ago
Sr Eng Process Engineering
J&J Family of Companies
Memphis, TN
We are searching for the best talent for Sr Engineer Process Engineering
Added 1 hour ago
DR
Sr. Supplier Quality Engineer
Development Resource Group, Inc.
Mounds View, MN
- $48 to $52 USD / hour
We are seeking a Senior Supplier Quality Engineer to support supplier quality, component qualification, and new product development activities. This role partners closely with suppliers and…
Added 1 hour ago
DR
Sr. Supplier Quality Engineer
Development Resource Group, Inc.
Fridley, MN
- $55 to $65 USD / hour
We are seeking an experienced Supplier Quality Engineer to support supplier quality activities for components used in brain, spinal cord, and pelvic stimulation products. This role will…
Added 2 hours ago
Sr. Interdisciplinary Systems Engineer / Architect, AWS Bespoke Solutions
Amazon Development Center U.S., Inc.
Jessup, MD
The Bespoke Solutions group in AWS Region Services is looking for a Interdisciplinary Systems Engineer with technical leadership experience leading hardware, software, and FGPA developers…
Added 2 hours ago
Sr. Engineer, Automation Engineering, Controls Hardware - Lilly Medicine Foundry
Lilly
Lebanon, IN
The Senior Engineer - Automation Engineering will work as a member of the Automation Engineering Department at Eli Lilly, Foundry. The engineer will provide automation support for one or…
Added 3 hours ago
Sr Ground Sys Engineer I, Mech 5672562003 Stennis
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Added 3 hours ago
Sr. Project Engineer-R0007990
CF Industries Holdings, Inc.
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Added 4 hours ago
Senior Product Development Engineer
Sirtex Medical Inc
Woburn, MA
Sirtex Medical is hiring a Sr. Product Development Engineer to serve as the senior individual-contributor technical authority. You will provide project leadership, own the technical…
Added 5 hours ago
Sr. Systems Engineer - AI Gateway Platform(Remote)
CrowdStrike
Jefferson City, MO
CrowdStrike is seeking an experienced Systems Engineer to own, scale, and secure our enterprise Kong AI Gateway platform as a core technical pillar of the AI Platform Enablement team. This…
Added 5 hours ago
Sr. Manufacturing & Controls Engineer
Clarios
Saint Joseph, MO
The Engineer will develop and implement process specification changes, create and update Operator and Maintenance Work Instructions, and maintain Assembly Process Flow Charts and PFMEA…
Added 5 hours ago
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Jr & Sr Mechanical Design Engineer
GPAC
St Louis, MO
- $95,000 to $150,000 USD / year
Mechanical Design Engineer – HVAC / Building Systems
Added 5 hours ago
G
Jr & Sr Mechanical Design Engineer
GPAC
St Louis, MO
- $95,000 to $150,000 USD / year
Mechanical Design Engineer – HVAC / Building Systems
Added 5 hours ago
Sr. Systems Engineer - EADGE-T
Lockheed Martin
Virtual Three, CO
EADGE-T is seeking a software engineer to join one of the agile development teams. In this role, you will:
Added 7 hours ago
Principal/Sr Principal Software Engineer Guidance Navigation Control (GNC)
Northrop Grumman
Beavercreek, OH
We are looking for you to join our team as a Principal or Senior Principal Software Engineer - Guidance Navigation Control (GNC) based out of Beavercreek, OH . As a Software Engineer at…
Added 9 hours ago
Media Supervisor
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…team is thinking critically at every stage of the planning process. You are growing your strategic and leadership skills to make meaningful input on strategy development and learning to…
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Sr. Site Reliability Engineer, Playout
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Ability to use Agile process for project management, development & tracking
Added 9 hours ago
Sr Technology Project Manager, Progression
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Tampa, FL
Assist in the development and maintenance of project plans, schedules, and documentation with direction from project managers. (15%)
Added 9 hours ago
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Sr Digital Solution Engineer - Cloud & AI Data
Microsoft
United States
- $106,400 to $222,600 USD / year
Microsoft Elevate is Microsoft's dedicated organization for advancing Education, Nonprofit, Workforce Development, and AI-for-Good outcomes globally. We bring together commercial expertise,…
Added 10 hours ago
Sr. Automation Engineer
Phantom Staffing
Greenfield · Greenfield, IN
· Establish relationships with equipment suppliers in pursuit of new business, product development, manufacturing process development, continuous improvement, and on-going business…
Added 10 hours ago
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Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Providence, RI
- $131,000 to $174,000 USD / year
Perform hands-on Linux and Windows server administration across development, test, and production environments.
Added 10 hours ago
Sr. Principal Quality Engineer
Cardinal Health
Earth City, MO
This role would be accountable for the development and execution of standardized validation protocols for product, process, and cleaning validations within a contract pharmaceutical…
Added 10 hours ago
Principal Microelectronics Semiconductor Manufacturing Engineer/Sr. Principal Microelectronics Semiconductor Manufacturing Engineer
Northrop Grumman
Elkridge, MD
…highest quality. The microelectronics semiconductor manufacturing engineer will support our highly automated SMT manufacturing environment. Manufacturing engineers are the process owners…

Retail Services & Systems, Inc

Sr. Production Support Engineer

United States

$178,920.00 - $270,000.00 Annual

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Job details

Pay: $178,920.00 - $270,000.00 Annual
Posting language: English
Posted: Nov 6, 2026

Original job description

Sr. Production Support Engineers for Retail Services and Systems, Inc. dba Total Wine & More to work at our Bethesda, MD location.

Improve and maintain production availability, performance, and reliability for large-scale retail applications and systems in a fast-paced, 24/7 environment. Work closely with Product and Engineering teams to triage incidents, perform root-cause analysis, implement preventive measures, and oversee monitoring, alerting, and operational documentation. Provide technical leadership to Production Support Analysts and coordinates incident responses with internal teams and third-party vendors. Monitor production systems, respond to alerts and user-reported issues, triage incidents, restore service, and deliver SLA-based resolutions for deployment and workflow failures in a 24/7 environment. Perform root-cause analysis for major outages impacting internal and external customer-facing systems; recommend and implement corrective and preventive actions to minimize recurrence. Identify complex failures and performance bottlenecks in multi-tier web applications (such as catalog search, checkout, promotions) and distributed components; collaborate with engineering teams to implement solutions. Identify and resolve data issues impacting demand, supply planning, and inventory forecasting; assist with integrations, including ETL workflows and EDI transactions for invoices and purchase orders with distributors. Implement advanced strategies, such as identifying and resolving blocking queries and addressing regressed queries that cause performance issues or failures. Create and maintain alerts, dashboards, and reports for cloud workflows, real-time streaming processes, and databases; utilize logs and metrics to identify error patterns and performance trends. Develop and maintain standard operating procedures (SOPs), runbooks, and deployment support documentation; provide pre- and post-deployment training to ensure reliable releases across product teams. Share incident status, business impact, and remediation strategies with engineering, senior leaders, and executives through meetings and written updates; compile weekly operational KPIs (e.g., outages, downtime, SLA misses). Help migrate highly customized legacy e‑comm application to modern, unified platform, including mapping existing functionality to new features. Lead + mentor other engineers + analysts. Participate in on-call rotation, including nights, weekends + holidays. $178,500-245,000/year plus comprehensive benefits (including healthcare plans, PTO, 401k, etc.). May undergo background check including drug screen.

Must have Bachelors in Computer Science, information systems/technology, engineering, or related field and 5 years related production support, operations engineering, and application support experience for enterprise or high-availability customer-facing applications or Master’s in Comp Sci, tech-related, or related engineering field and 3 years related software development or production support experience. Also requires the following skills (5 years experience with Bachelors or 3 years with Master’s) in: incident triage, troubleshooting/ debugging, log analysis, root cause analysis, and implementing preventative fixes; Monitoring, alerting, and dashboards (building and maintaining operational alerts, reports, and metrics), specifically in Jira, ServiceNow, Confluence, or equivalent; Issue tracking and knowledge management tool (Jira, ServiceNow, Confluence, or equivalent); supporting high-volume retail or e-commerce operations (store systems, websites, and mobile apps) in a production environment; supporting data and integration workflows (ETL processes or EDI integrations used for invoices and purchase orders); supply chain, inventory, and demand planning systems, including resolving data quality issues that impact forecasting and ordering; supporting CI/CD and release workflows in a 24/7 environment, including incident response for deployment and workflow failures; streaming and messaging systems (Kafka or equivalent); API testing and troubleshooting for REST and SOAP services using tools such as Postman and command-line utilities (or equivalent); (2 years) in: using code repositories (Git or similar) to support releases, troubleshooting, and collaboration with engineering teams. Any suitable combination of education, training, or experience is acceptable.

Visit careers.totalwine.com for all job & benefit details and apply.

We offer

Paid Time Off (PTO)
Generous store discounts
Health care plans (medical, prescription, dental, vision)
401(k), HSA, FSA, Pre-tax commuter benefits
Disability & life insurance coverage
Paid parental leave
Pet insurance
Critical illness and accident insurance
Discounted home and auto insurance
College tuition assistance
Career development & product training
Consumer classes
& More!

Crafted for you We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program. To view our full career page, click here: https://careers.totalwine.com/!

Total Wine & More considers several factors when establishing compensation. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Estimated salaries determined by third parties have not been validated by Total Wine & More. Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.

Worker Type:

Regular

Pay Range:

$178,920.00 - $270,000.00 Annual

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