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Added 1 min ago
Lead Director Product Membership
CVS Health
Remote, United States
…cross-functional engineering and technical team (comprising Software Development Engineers, Data Engineers, Salesforce Analysts, and System Administrators) focused on building, scaling, and…
Added 1 min ago
NAVWAR Engineer
UIC Government Services and the Bowhead Family of Companies
Kirtland AFB, NM
Bowhead seeks an NAVWAR Engineer to support the Joint Navigation Warfare Center (JNWC) in Albuquerque, NM.
Added 1 min ago
R&D Engineer 2/3
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at either the R&D Engineer 2 or 3 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned if…
Added 1 min ago
Mechanial Engineer (R&D Engineer 2)
Los Alamos National Laboratory
Los Alamos, NM
…Group. The Group is seeking an early to mid-level R&D Mechanical Engineer to work closely with a diverse group of engineers, technologists and technicians on initiation train design, high…
Added 1 min ago
Systems Engineer (R&D Engineer 2 or 3)
Los Alamos National Laboratory
Los Alamos, NM
Among other responsibilities, the Target Experimental and Support Team (AOT-OPS:TESTeam) spearheads the design, development, and construction of experimental end stations aimed at…
Added 1 min ago
Neutron, Gamma, and Particle Sensing Systems Engineer (R&D Engineer 4)
Los Alamos National Laboratory
Los Alamos, NM
The Space Systems Engineer is a recognized technical expert in the development, testing, and operation of spaceflight payloads, provides technical and programmatic reporting to internal and…
Added 1 min ago
R&D Engineer 2/3
Los Alamos National Laboratory
Los Alamos, NM
Demonstrated experience in engineering or science concepts and application, demonstrated through research and development projects or through the design, testing, analysis, verification,…
Added 1 min ago
R&D Engineer 3/4
Los Alamos National Laboratory
Los Alamos, NM
…organization quality personnel responsible for nuclear weapon development, testing, design, realization, and…
Added 1 min ago
R&D Engineer 3
Los Alamos National Laboratory
Los Alamos, NM
Los Alamos National Laboratory is seeking an experienced mechanical engineer to join the Space Instrument Realization Group (ISR-5). In this role, you will lead the design, analysis,…
Added 1 min ago
Mechanical Engineer (R&D Engineer 2)
Los Alamos National Laboratory
Los Alamos, NM
…Group is seeking an early to mid-level R&D Optical/Mechanical Engineer to work closely with a diverse group of engineers, technologists and technicians on laser based initiation train…
Added 1 min ago
Mechanical Engineer (R&D Engineer 2)
Los Alamos National Laboratory
Los Alamos, NM
…Group. The Group is seeking an early to mid-level R&D Mechanical Engineer to work closely with a diverse group of engineers, technologists and technicians on initiation train design, high…
Added 1 min ago
Shock and Vibration Test Engineer (R&D Engineer 2/3)
Los Alamos National Laboratory
Los Alamos, NM
We are seeking a highly motivated engineer with a strong interest in applied structural dynamics and a passion for hands-on experimental work to join our Shock and Vibration Team. Our…
Added 1 min ago
Structural Dynamics Engineer (R&D Engineer 2/3)
Los Alamos National Laboratory
Los Alamos, NM
We are seeking an engineer with a passion for structural dynamics to join the testing development and structural analysis (TDSA) team. Our mission is to improve dynamic analysis of weapons…
Added 1 min ago
Control Account Manager (Science-Engineer Program Manager 2/3)
Los Alamos National Laboratory
Los Alamos, NM
As a Science-Engineer Program Manager 2-3 (SE-PM 2-3) within the Associate Laboratory Directorate for Weapons Production (ALDWP) you will manage control accounts within the Plutonium…
Added 1 min ago
Quality Product Verifier (Quality Engineer 1/2)
Los Alamos National Laboratory
Los Alamos, NM
Join the Weapons Production Directorate at Los Alamos National Laboratory (LANL) as a Quality Engineer focusing on Quality Product Verification. LANL is a multidisciplinary research…
Added 1 min ago
Early-Career R&D Electrical Engineer - System Test and Integration, Onsite
Sandia National Laboratories
Albuquerque, NM
We are seeking a highly motivated Electrical Engineer to join our ND system-level tester development team. This small, focused team is responsible for the design, development, and delivery…
Added 1 min ago
Team Lead - CINT Integration Lab, Onsite
Sandia National Laboratories
Albuquerque, NM
The Center for Integrated Nanotechnologies (CINT) is seeking an experienced experimental research scientist/engineer to lead our dynamic team in the Integration Lab (IL). The CINT IL…
Added 1 min ago
Associate Software Engineer
Highmark Health
Santa Fe, NM
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 1 min ago
C
.NET Full stack Engineer with C#
Cognizant
Santa Fe, NM
- $86,000 to $99,000 USD / year
As a Senior Software Engineer , you will make an impact by designing, developing, and modernizing enterprise healthcare payer applications that support critical business functions including…
Added 1 min ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Santa Fe, NM
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 1 min ago
C
.NET Full stack Engineer with C#
Cognizant
Santa Fe, NM
- $86,000 to $99,000 USD / year
As a Senior Software Engineer , you will make an impact by designing, developing, and modernizing enterprise healthcare payer applications that support critical business functions including…
Added 1 min ago
C
.NET Full stack Engineer with C#
Cognizant
Santa Fe, NM
- $86,000 to $99,000 USD / year
As a Senior Software Engineer , you will make an impact by designing, developing, and modernizing enterprise healthcare payer applications that support critical business functions including…
Added 2 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Santa Fe, NM
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 2 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Santa Fe, NM
- $131,000 to $174,000 USD / year
…commitments while tracking ongoing execution and delivery of Application Operations delivery SLAs. Operational owner maintaining incident management, change controls, support coverage, and…
Added 2 mins ago
EG
Cloud Engineer
Eliassen Group
Santa Fe, NM
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…

Retail Services & Systems, Inc

Sr. Production Support Engineer

United States

$178,920.00 - $270,000.00 Annual

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Job details

Pay: $178,920.00 - $270,000.00 Annual
Posting language: English
Posted: Nov 6, 2026

Original job description

Sr. Production Support Engineers for Retail Services and Systems, Inc. dba Total Wine & More to work at our Bethesda, MD location.

Improve and maintain production availability, performance, and reliability for large-scale retail applications and systems in a fast-paced, 24/7 environment. Work closely with Product and Engineering teams to triage incidents, perform root-cause analysis, implement preventive measures, and oversee monitoring, alerting, and operational documentation. Provide technical leadership to Production Support Analysts and coordinates incident responses with internal teams and third-party vendors. Monitor production systems, respond to alerts and user-reported issues, triage incidents, restore service, and deliver SLA-based resolutions for deployment and workflow failures in a 24/7 environment. Perform root-cause analysis for major outages impacting internal and external customer-facing systems; recommend and implement corrective and preventive actions to minimize recurrence. Identify complex failures and performance bottlenecks in multi-tier web applications (such as catalog search, checkout, promotions) and distributed components; collaborate with engineering teams to implement solutions. Identify and resolve data issues impacting demand, supply planning, and inventory forecasting; assist with integrations, including ETL workflows and EDI transactions for invoices and purchase orders with distributors. Implement advanced strategies, such as identifying and resolving blocking queries and addressing regressed queries that cause performance issues or failures. Create and maintain alerts, dashboards, and reports for cloud workflows, real-time streaming processes, and databases; utilize logs and metrics to identify error patterns and performance trends. Develop and maintain standard operating procedures (SOPs), runbooks, and deployment support documentation; provide pre- and post-deployment training to ensure reliable releases across product teams. Share incident status, business impact, and remediation strategies with engineering, senior leaders, and executives through meetings and written updates; compile weekly operational KPIs (e.g., outages, downtime, SLA misses). Help migrate highly customized legacy e‑comm application to modern, unified platform, including mapping existing functionality to new features. Lead + mentor other engineers + analysts. Participate in on-call rotation, including nights, weekends + holidays. $178,500-245,000/year plus comprehensive benefits (including healthcare plans, PTO, 401k, etc.). May undergo background check including drug screen.

Must have Bachelors in Computer Science, information systems/technology, engineering, or related field and 5 years related production support, operations engineering, and application support experience for enterprise or high-availability customer-facing applications or Master’s in Comp Sci, tech-related, or related engineering field and 3 years related software development or production support experience. Also requires the following skills (5 years experience with Bachelors or 3 years with Master’s) in: incident triage, troubleshooting/ debugging, log analysis, root cause analysis, and implementing preventative fixes; Monitoring, alerting, and dashboards (building and maintaining operational alerts, reports, and metrics), specifically in Jira, ServiceNow, Confluence, or equivalent; Issue tracking and knowledge management tool (Jira, ServiceNow, Confluence, or equivalent); supporting high-volume retail or e-commerce operations (store systems, websites, and mobile apps) in a production environment; supporting data and integration workflows (ETL processes or EDI integrations used for invoices and purchase orders); supply chain, inventory, and demand planning systems, including resolving data quality issues that impact forecasting and ordering; supporting CI/CD and release workflows in a 24/7 environment, including incident response for deployment and workflow failures; streaming and messaging systems (Kafka or equivalent); API testing and troubleshooting for REST and SOAP services using tools such as Postman and command-line utilities (or equivalent); (2 years) in: using code repositories (Git or similar) to support releases, troubleshooting, and collaboration with engineering teams. Any suitable combination of education, training, or experience is acceptable.

Visit careers.totalwine.com for all job & benefit details and apply.

We offer

Paid Time Off (PTO)
Generous store discounts
Health care plans (medical, prescription, dental, vision)
401(k), HSA, FSA, Pre-tax commuter benefits
Disability & life insurance coverage
Paid parental leave
Pet insurance
Critical illness and accident insurance
Discounted home and auto insurance
College tuition assistance
Career development & product training
Consumer classes
& More!

Crafted for you We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program. To view our full career page, click here: https://careers.totalwine.com/!

Total Wine & More considers several factors when establishing compensation. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Estimated salaries determined by third parties have not been validated by Total Wine & More. Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.

Worker Type:

Regular

Pay Range:

$178,920.00 - $270,000.00 Annual

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