Strategic Partnership Manager

ResQ is reinventing how commercial repair and maintenance works 🛠️. We take care of everything that breaks inside a commercial location, from HVAC and refrigeration to plumbing, electrical and kitchen equipment, for restaurants and facilities teams across North America. Our promise is simple: one company owns the outcome, and it’s us.

In the traditional trades model, every breakdown and repeat visit is another invoice. We flipped that. ResQ is the only trades company that prices around results, so we succeed when equipment stays running and problems get fixed the first time. Every job is backed by flat-rate pricing, a free second visit if a repair isn’t fixed, and the longest labor warranty in the category.

That model works because of the technology behind it. Our AI-powered platform builds a living record of every customer’s equipment, including its history, warranties and what’s likely to fail next, so we can prevent problems instead of just reacting to them. Intelligent dispatching sends the right technician to every job, connected sensors catch issues early, and customers get a direct line to their technician from the first call to the final invoice.

Joining ResQ means helping change how an entire industry works and bringing modern technology to the people who keep our world running

Hello 👋 Future ResQer!

ResQ is looking for a Strategic Partnerships Manager to help us expand our footprint across some of the largest restaurant and franchise brands in the United States.

This is a high-impact, relationship-driven sales role focused on opening doors at the corporate level, building strategic relationships with franchisors, and positioning ResQ as the preferred repairs, maintenance, and facilities management partner across national restaurant networks.

We're looking for someone who knows the restaurant and franchise industry inside and out, has an established network of corporate decision-makers, and understands how to navigate complex organizations to turn relationships into meaningful business opportunities.

You'll have the opportunity to build partnerships that extend beyond individual restaurant locations, helping ResQ become an approved vendor and long-term facilities partner for entire franchise systems.

Are you nodding your head with excitement at the idea of:

• Leveraging your network within major restaurant brands and franchise organizations to drive new business.
• Building relationships with corporate decision-makers across facilities, operations, construction, and procurement.
• Securing strategic partnerships and preferred vendor agreements with national restaurant brands.
• Helping restaurant brands standardize their repairs, maintenance, and facilities management programs.
• Opening doors to new restaurant construction and development opportunities.
• Owning strategic partnerships from initial outreach through negotiation and expansion.

What you will do:

As our Strategic Partnerships Manager, you'll be responsible for developing corporate-level relationships with restaurant franchisors, franchise groups, and multi-unit operators to accelerate ResQ's growth across North America.

Your focus will be on securing strategic agreements that unlock access to hundreds or thousands of restaurant locations, establishing ResQ as the preferred facilities and maintenance partner across major restaurant brands.

• Build Corporate Relationships: 💬Identify, engage, and develop relationships with senior decision-makers at national and regional restaurant brands, including facilities, operations, procurement, construction, and franchise development teams.
• Drive Strategic Business Development: Leverage your industry network to generate new opportunities, build a strong partnership pipeline, and secure enterprise-level agreements.
• Become the Preferred Vendor: 🛠️ Negotiate preferred vendor agreements, approved supplier relationships, and system-wide service programs that make ResQ the go-to partner for franchise operators.
• Expand Preventative Maintenance Programs: Work with restaurant brands to establish standardized preventative maintenance programs across their franchise networks.
• Unlock New Construction Opportunities: 🚧 Partner with restaurant development and construction teams to integrate ResQ into new restaurant openings, equipment installations, warranty services, and ongoing maintenance.
• Drive Franchise Adoption: Collaborate with internal teams to turn corporate partnerships into active relationships and adoption across franchise owners and multi-unit operators.
• Own Partnership Performance: 📈Track opportunities, manage your pipeline, and drive measurable results through new partnerships, revenue generation, and location expansion.

Who You Are:

• 7+ years of experience in enterprise sales, strategic partnerships, or business development, ideally within the restaurant, franchise, or facilities management industries.
• Established network of relationships with major restaurant brands, franchisors, and corporate decision-makers.
• Proven track record of securing strategic partnerships, enterprise agreements, and preferred vendor relationships.
• Strong understanding of restaurant franchise operations, including facilities, construction, procurement, and maintenance.
• Experience selling facilities management, commercial equipment, or related services into restaurant organizations.
• Strong negotiation, communication, and relationship-building skills.
• A results-driven self-starter who thrives in a fast-paced environment and knows how to turn relationships into revenue.
• Willingness to travel across the U.S. to build and maintain strategic partnerships.

How you will do it:

• Be a self-starter: You wake up, form a plan, and get going! You don't wait for opportunities to come to you - you create them.
• Practice Extreme Ownership: Take initiative, demonstrate a bias for action, understand our customers and partners, and persevere through challenges until you succeed.
• Break Through Walls to Win: Find creative ways to open doors, overcome obstacles, and build relationships that create meaningful growth for ResQ.
• Be open to feedback: Listen, learn, adapt, and collaborate. We're all One Team!
• Deliver WOW Experiences: Live and breathe a customer-first mindset, building trust and delivering exceptional experiences for our partners and customers.

Want to learn more? 👀 Keep Reading!

We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.

We do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information 📚 to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.

WE ARE SPILLING THE TEA 🫖 ON ALL THINGS RESQ, CLICK HERE https://www.notion.so/getresq/Joining-ResQ-e32fcd0e5d4b4278b7f99e45004c0b2e IF YOU WANT ACCESS TO THE INSIDE SCOOP 💬 TELL YOUR FRIENDS, BECAUSE SHARING 🫶 IS CARING 🧡 _____________________________________________________________

ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.

Not Sure You Meet all the Requirements? We know the confidence gap https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/can get in the way of meeting spectacular candidates, so please don’t hesitate to apply - we’d love to hear from you!