Alternate Program Manager

ALTERNATE PROGRAM MANAGER

Resolution Think, LLC is currently recruiting a skilled and proactive Alternate Program Manager (APM) to support the Program Manager in managing day-to-day contract operations. In the absence of the Program Manager (e.g., leave, medical), the APM will have all the authority of the PM, including full authority to act for the contractor on all contractual matters relating to daily operations. This authority extends to any subcontractor supporting the contract.

The position supports the Education Support Services Contract (ESSC) for the U.S. Army Human Resources Command (HRC), The Adjutant General Directorate (TAGD), Army Continuing Education Division (ACED) at Fort Knox, Kentucky. ACED promotes lifelong learning and mission readiness through the Army's adult education programs and services. The contract team provides administrative and analytical support across ACED office operations, ArmyIgnitED (the Army's education-benefits portal), Army Personnel Testing (APT), the Joint Services Transcript (JST), and Tuition Assistance / Credentialing Assistance refund processing.

Location: Fort Knox, KY (on-site)

Job Details Job Title: Alternate Program Manager Position Type: Full-Time/ M-F 7:30 AM to 4:00 PM Education Level: Bachelor's degree Job Shift: Day Travel: Minimal Job Category: Program Management/Education Services

This position is contingent upon contract award.

PREFERRED EXPERIENCE: Operations Management, Project Management, Education and Training Administration, ArmyIgnitED, Credentialing, Joint Services Transcript, Army Personnel Testing, Military base experience.

Essential Functions and Job Responsibilities:

• Perform all Program Manager duties during PM absences so contract performance continues without interruption.
• Oversee day-to-day workflow across ACED Office Operations, ArmyIgnitED, Army Personnel Testing, Joint Services Transcript, and refund processing teams.
• Monitor team performance against Performance Requirements Summary standards and drive corrective action.
• Conduct contractor quality control inspections and maintain the quality control file.
• Compile workload data and draft content for the Monthly Status Report and Monthly In-Process Review.
• Maintain the contract personnel Alert Roster and personnel status reporting.
• Track staff training, CAC status, and system access to keep the workforce compliant.
• Ensure staff follow current SOPs and regulatory guidance, and coordinate SOP reviews and updates.
• Support phase-in activities, including onboarding, background investigations, and knowledge transfer.

Minimum Qualifications:

• Education and Experience (Option A): Bachelor's degree in education, business administration/management, workforce development, or a related field from an accredited college AND three to five years of experience in education and training; OR
• Education and Experience (Option B): Master's degree from an accredited college AND a minimum of four years of experience in training and administration and project management in the customer-related service field.
• Experience managing large-scale government projects and familiarity with government policies and procedures.
• Knowledge of military personnel automation systems and the ability to work in a digital environment.
• Proficiency in Microsoft Office and Adobe Acrobat Pro.
• Good analytical and time-management skills; a self-starter and independent, analytical thinker.
• Ability to understand military rank structure, personnel classification testing, and military acronyms, and to research and interpret Army regulations and policies.
• Background Investigation: Candidates must submit to a FBI fingerprint check and National Agency Check with Inquiries (NACI) to receive a DoD Common Access Card (CAC).
• Training: Complete Antiterrorism Level I and OPSEC Level I training within 30 days of starting work, plus recurring government-mandated training.

Preferred Qualifications:

• Prior military experience or experience with Army military education programs (e.g., ArmyIgnitED, credentialing, Joint Services Transcript, Army Personnel Testing).
• Familiarity with government logistics procedures.
• Experience supervising high-volume case management or customer service teams.

Key Personnel Requirement:

This is a Key Personnel position. Candidates selected for the proposal will be asked to sign a Letter of Intent and provide a resume clearly showing degree(s), institution(s), and month/year dates for each position held. Contract award is anticipated in March 2027.

Company:

We are an Equal Opportunity/Affirmative Action/Disability/Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status. As an Equal Employment Opportunity/Affirmative Action employer, Resolution Think is committed to providing equal employment opportunity to all job seekers.