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Residence Inn

Night Auditor

Garden City, NY, United States

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Job details

Posting language: English

Original job description

We are pleased to announce a wonderful opportunity for a Night Auditor.

What will you be doing most days?

Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
Maintain a friendly and hospitable attitude with guests and team members and you are present at the desk during all hours
Acquire and maintain knowledge of local attractions and amenities in order to provide service to guests needing such information
Ensure collections, including credit card and direct bill, are executed in accordance with company policies
Maintain proper control over keys, safe deposits, and all company and guest property
Ensure rates are optimized by monitoring competitor occupancy and rates
Ensure that all required documentation is completed in a timely manner
Properly quote daily rates and issues credits
Perform other duties as assigned to support guest satisfaction

What are the requirements for this position?

You are proficient in administration of applicable property management systems
You have the ability to respond quickly and appropriately to emergency situations
You have experience in accurate cash handling and credit cards and experience in maintaining security of confidential information
You can pass certification tests required to meet brand standards
You have experience working with a computer especially data entry
You work well with others
You always maintain a customer focus and put the guests’ needs first
You are approachable and encourage effective communication with guests and fellow team members

Physical Requirements for this Position This has the potential to be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

This property is managed by OTO Development.

About OTO Development OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Revised 5/8/26

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More about this job

Skills

Regulatory compliance
Quality assurance
Documentation
Cash handling
Data entry
Communication skills

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Work requirements

Jobs in the United States