We are committed to building a workplace where everyone feels heard and respected, and extending our culture of care so that every individual can reach their full potential. We want you to have a sense of belonging and feel valued for your contributions and the perspectives you bring.
Summary:
The Cloud & Infrastructure Engineering Manager, Group leads the team that runs the business-critical infrastructure behind RES Group: the cloud platforms that keep a global organization operating 24x7. The role owns day-to-day operational leadership of the team, uptime, governance, disaster recovery and incident response, and is a key contributor to team strategy under the Director of Cloud & Infrastructure. This is a working manager position. The ideal candidate is an experienced Azure and infrastructure engineer who still enjoys hands-on work, has led a small to medium technical team, and brings structure through clear standards and processes. They prioritize against business needs, communicate well with IT leadership, and rely on and empower the team's technical leads on technical decisions so that services are delivered securely and consistently.
This role will require 3 days in office.
Requirements:
- Provides day-to-day operational leadership of the Cloud and Infrastructure Engineering team, including workload assignment, goal setting and performance management.
- Owns the team's short-term plans and executes the function's strategy; contributes to team strategy and annual goals.
- Owns the priority and sequencing of the team's work by aligning initiatives to business needs; relies on the technical lead for the technical content of the platform roadmap and communicates trade-offs to stakeholders.
- Owns governance for Azure and other cloud tools: policy, compliance, cost and security controls, and operating procedures. Ensures the engineering standards are documented, adopted and enforced through change control.
- Creates and maintains processes, procedures and standards for cloud and infrastructure operations, including change control and backup.
- Owns the disaster recovery program for cloud and infrastructure services: ensures DR plans exist and are current, schedules and runs DR tests, and tracks remediation of gaps.
- Owns uptime SLAs for cloud services; monitors service health, reports on availability and drives remediation when targets are missed.
- Leads relevant critical incident response, including availability for after-hours and weekend escalations; communicates outages, keeps IT leadership informed and ensures post-incident reviews and follow-up actions are completed.
- Provides accountability to IT leadership on delivery, service performance, risk and budget for the team's platforms.
- Performs hands-on engineering work alongside the team: designing, building and maintaining Azure IaaS and PaaS solutions and automation solutions.
- Relies on and empowers the team's technical leads on technical decisions and supports those decisions with stakeholders.
- Attends work regularly and punctually, as scheduled or expected.
- Complies with Employee Handbook, Code of Conduct and Company Policies & Procedures.
- Coordinates vendor and Microsoft support escalations and manages infrastructure vendor relationships and renewals.
- Reviews and approves changes to production infrastructure in line with change control procedures.
- Works with Security, Architecture and Applications teams to ensure infrastructure is secure, performant and aligned with business requirements.
- Tracks and manages Azure consumption and infrastructure spend; identifies cost optimization opportunities.
- Sponsors research, technical evaluations and proofs of concept on new Azure services and tools.
- Maintains the team's on-call rotation and runbooks and ensures escalations from the Service Desk are resolved with clear ownership and communication.
- Supports audits and compliance activities related to infrastructure controls.
- Performs other duties as assigned.
Safety:
- Presents, supports, and leads-by-example with a safety and quality-oriented attitude.
- Leads by example to show that safety is the most important function, ensuring that all employees follow safe practices while working.
- Accountable to continually reinforce safe behaviors and correct “at risk” behaviors.
- Adheres to and ensures all site team members understands standard operating procedures.
- Leads and supports the site team in technical, quality and safety, utilizing system in place.
Leadership:
- Fosters and demonstrates a workplace inclusive of creating opportunity, serving others, building trust, innovation, and exceeding expectations.
- Manages one or more direct reports.
- Participates in hiring and selection process to fill positions on the team.
- Communicates regularly with direct reports on goals, accomplishments, and information on policies.
- Demonstrates leadership and expertise in eyes of client group.
- Employee Development:
- Provides tasks and assignments that challenge and stretch employees’ responsibilities.
- Conducts regular discussions with employee(s) on personal development. Comfortable with empowering others.
- Conducts timely, effective performance reviews in accordance with RES guidelines.
Qualifications:
- Bachelor’s Degree in Computer Science, Information Systems, or a related field is required.
- 5+ years of experience in IT infrastructure engineering required.
- 2+ years experience Managing an IT engineering team is required.
- Experience collaborating with geographically distributed teams is preferred.
- ITIL certification or familiarity with service management best practices is preferred.
- Management and non-technical
- Ability to lead a small to medium technical team day to day and hold the team accountable for results.
- Ability to prioritize competing initiatives against business impact and explain decisions to IT leadership and stakeholders.
- Ability to communicate with and influence leadership, internal partners and vendors to adopt the team's standards and practices.
- Clear written and verbal communication, including status reporting and outage communication during incidents.
- Sound judgment under pressure during critical incidents, including after hours.
- Ability to write and enforce standards, processes and procedures.
- Collaborative working style across geographically distributed teams; relies on and empowers technical leads on technical matters.
- Technical
- Microsoft Azure IaaS: Virtual Machines, Networking (VNETs, NSGs, VPN/ExpressRoute), Monitor, Backup, Site Recovery, Containers, AVD.
- Microsoft Azure PaaS: SQL Database, App Services, Key Vault, Storage Accounts and related serverless services.
- Azure governance: Entra ID, RBAC, Azure Policy, Management Groups, Defender for Cloud, cost management.
- Infrastructure as Code and automation: PowerShell, Bicep or Terraform, ARM, Git/GitHub, Automation Accounts.
- Observability and Monitoring platforms: Zabbix
- Other platforms: Rubrik
- ITIL-based incident, change and problem management; disaster recovery planning and testing.
- Defining and reporting on uptime and availability SLAs.
- Functional competencies include accountability, communication, continuous improvement, casting the right shadow and prioritization.
- Ability to travel domestically 5 to 15%.
Anticipated base salary range: $113,900 - $142,400
The final agreed upon compensation is based on individual education, qualifications, experience, and work location. This position is bonus eligible.
RES offers benefits that are effective first day of employment. These benefits include the following:
- Medical, Dental and Vision
- Health Savings Account with employer contribution
- Flexible Spending Accounts
- 4x pay Basic Life and Voluntary Life
- Short and Long Term Disability
- Accident, Hospital, and Critical Illness
- 401 (k) plan with 6% company match
- 4 weeks Paid Time Off (PTO) and 10 Paid Holidays
- Tuition Reimbursement and Green Car Reimbursement
- Volunteer and Charity Matching
- Paid Parental Leave and Paid Sabbatical Leave
- Employee Referral Bonus
- Employee Discounts and Wellness programs
- Wellness Reimbursement
Physical requirements and environment:
The work environment and physical demands characteristics are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally: Carrying 5-15lbs., Climbing, crouching, gripping, handling, kneeling, pinching, pulling/pushing/lifting between 5-15lbs., walking and stooping are required. Frequently: Standing is required. Constantly: Reading, grasping, hearing, reaching, vision, repetitive motion, and sitting are required. Occasionally exposed to noise in the working environment.
We maintain a drug-free workplace. Candidates will be required to pass a pre-employment background investigation and drug test as a condition of employment.
RES is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.