Remote jobs in the United States

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Added 11 hours ago
Senior Manager, Software Engineering
ServiceTitan, Inc.
Remote, United States
Homh is ServiceTitan's new consumer brand connecting homeowners with vetted, high-quality contractors for home service and improvement projects. We're building a look-and-book experience:…
Added 12 hours ago
MB
Sr Software Engineer
Momentec Brands
Remote, United States
- $130,000 to $155,000 USD / year
Must have worked in an Infor M3 environment for more than 8 years
Added 1 day ago
A
Software Engineer I, Backend (Continuous Delivery)
Affirm
Remote, United States
- $130,000 to $180,000 USD / year
…automation, dependency management, and release engineering, all in service of helping engineers ship code quickly, safely, and with…
Added 1 day ago
S
Field Service Engineer - Morristown, NJ
Symmetrio
Remote, United States
- $40 to $42 USD / hour
Symmetrio is recruiting a full-time Field Service Engineer for our client, a medical device company specializing in proton therapy systems for cancer treatment. This role will provide…
Added 2 days ago
HR Automation Engineer
Lumen Technologies
Remote, United States
We are hiring an HR Automation Engineer to design, build, automate, operate, and continuously improve the applications, integrations, data solutions, and AI capabilities that power HR…
Added 2 days ago
U
Technical Customer Support Engineer Tier II
UVeye
Remote, United States
- $36 to $43 USD / hour
We’re looking for a Technical Customer Support Engineer Tier II to join our Support team in Teaneck, NJ - this is not a remote role. You’ll be part of the Delivery department, working…
Added 2 days ago
U
Technical Customer Support Engineer Tier II
UVeye
Remote, United States
- $36 to $43 USD / hour
We’re looking for a Technical Customer Support Engineer Tier II to join our Support team in Teaneck, NJ - this is not a remote role. You’ll be part of the Delivery department, working…
Added 2 days ago
U
Technical Customer Support Engineer Tier II
UVeye
Remote, United States
- $36 to $43 USD / hour
We’re looking for a Technical Customer Support Engineer Tier II to join our Support team in Teaneck, NJ - this is not a remote role. You’ll be part of the Delivery department, working…
Added 2 days ago
U
Technical Customer Support Engineer Tier II
UVeye
Remote, United States
- $36 to $43 USD / hour
We’re looking for a Technical Customer Support Engineer Tier II to join our Support team in Teaneck, NJ - this is not a remote role. You’ll be part of the Delivery department, working…
Added 3 days ago
MT
Microsoft Modern Work Engineer
Marco Technologies LLC
Remote, United States
- $86,007 to $137,611 USD / year
As a Microsoft Modern Work Engineer, this role is responsible for owning and delivering Microsoft Modern Work solutions for clients through project implementation, advanced configuration,…
Added 3 days ago
Cyber Cloud Solution Engineer Lead/Staff
AEP Service Corporation
Remote, United States
As an Advanced Cloud Security Engineer, you will serve as a technical anchor for our enterprise cloud defense strategy. Your primary mission will be engineering, implementing, and…
Added 3 days ago
Sr. Digital Field Service Engineer (Argos/ORA/DHS) Princeton NJ
Alcon Vision, LLC. Company
Remote, United States
The Digital Field Service Engineer serves as the technical expert for Alcon's connected equipment and digital service solutions. This role is responsible for installing, configuring,…
Added 4 days ago
AT
Field Service Engineer
Agilent Technologies Inc
Remote, United States
- $37.61 to $58.77 USD / hour
As part of our diverse and expert team, you will be responsible for supporting our customers with on-site service in the following areas
Added 4 days ago
FE
Engineer - Project Engineer
Federal Express Corporation
Remote, United States
- $4,881.62 USD / month
The job is for an Industrial Engineer position within FedEx that will be responsible for Implementing manpower, systems, and corporate projects to reduce operating expenses, increase…
Added 5 days ago
Senior Electrical Engineer
CP Engineers
Remote, United States
Must have experience working with HVAC equipment, generators and ATS, switchgears, transformers, and fire alarm systems
Added 5 days ago
Senior Electrical Engineer
CP Engineers
Remote, United States
Must have experience working with HVAC equipment, generators and ATS, switchgears, transformers, and fire alarm systems
Added 8 days ago
Staff Software Engineer, Fullstack (Account Management)
Affirm
Remote, United States
Our work spans the full account security journey - from detecting and preventing unauthorized access to enabling self-service recovery and reducing the need for customer support. We own…
Added 9 days ago
Technical Service Engineer Sr - E3
Lockheed Martin
Remote, United States
Technical Service Engineer/Technical Trainer performs or supports these activities:
Added 10 days ago
Staff Product Security Engineer
ServiceTitan, Inc.
Remote, United States
…delivers software. We are looking for a Staff Product Security Engineer to embed with one of our engineering portfolios and own its security outcomes end to end, across application security…
Added 14 days ago
Senior Software Engineer, Enterprise AI
Instacart
Remote, United States
…varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings…
Added 14 days ago
Senior Machine Learning Engineer, Fulfillment
Instacart
Remote, United States
…varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings…
Added 15 days ago
Principal Engineer
ServiceTitan, Inc.
Remote, United States
We power thousands of home and commercial service businesses across the U.S. and beyond, helping them operate more efficiently through a platform that includes ML and AI-driven scheduling,…
Added 15 days ago
Principal Applications Engineer
FormFactor, Inc.
Remote, United States
The regular hours for this position are day shift
Added 15 days ago
Data Center Field Engineer (Night & Weekend Shift)
Jabil Inc.
Remote, United States
Working independently on-site and in coordination with remote technical support teams, the Field Engineer executes hardware replacement activities, performs basic diagnostics, restores…
Added 15 days ago
Data Center Field Engineer (Night & Weekend Shift)
Jabil Inc.
Remote, United States
Working independently on-site and in coordination with remote technical support teams, the Field Engineer executes hardware replacement activities, performs basic diagnostics, restores…

Repligen Corp

Technical Support Engineer II

Remote, United States

Apply on repligen.wd108.myworkdayjobs.com About employer

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Job details

Posting language: English
Posted: Oct 16, 2026

Original job description

Make a global impact - join Repligen.

We’re united by a mission to inspire advances in bioprocessing as a preferred partner in the production of biologic drugs that improve human health worldwide. No matter your role or background, at Repligen, you will play a key part in shaping some of the most innovative and life-changing therapies in the world. We foster a culture of purpose, collaboration, and shared success - where every voice matters and every contribution drives progress. Join us!

Repligen is seeking a motivated and detail-oriented Technical Support Engineer II to join our dedicated Service team. This role is responsible for providing technical support to customers, field service engineers, commercial teams, and internal stakeholders using Repligen bioprocessing products and technologies.

As a Technical Support Engineer II, you will help ensure customer success by responding to technical inquiries, supporting troubleshooting activities, documenting customer issues, and collaborating with internal teams to drive cases toward resolution. This position is ideal for someone with a strong technical foundation, excellent communication skills, and an interest in developing expertise in bioprocessing equipment, service support, and customer-facing technical problem solving.

The position can be located in Waltham, MA, Bridgewater, NJ, or be fully remote for candidates residing in Massachusetts or New Jersey.Key Responsibilities:

Technical Support: Provide timely and effective technical support to customers and Repligen team members via phone, email, video conferencing, and other communication channels. Support troubleshooting of product hardware, software, process, and system-related inquiries. Product Knowledge: Develop and maintain a strong working knowledge of Repligen’s product portfolio, bioprocessing applications, system components, operating software, and related technologies.

Customer Engagement: Communicate professionally with customers and internal stakeholders to understand reported issues, gather necessary information, provide updates, and support a positive customer experience.

Troubleshooting and Problem Solving: Assist in analyzing and diagnosing technical issues, identifying possible causes, recommending next steps, and guiding customers or internal teams through the resolution process.

Case Management and Documentation: Manage support cases using Salesforce to document customer inquiries, troubleshooting steps, technical findings, communications, and resolution details. Ensure case records are accurate, complete, and maintained in accordance with internal procedures.

Technical Documentation: Assist in creating, reviewing, and updating technical documentation, including troubleshooting guides, FAQs, technical notes, work instructions, manuals, and internal knowledge articles.

Cross-Functional Collaboration: Work closely with Technical Support, Field Service, Service Scheduling, Product Management, Engineering, Quality, Sales, and other internal teams to support customer issue resolution and communicate product feedback.

Service Coordination: Support coordination of follow-up activities, including replacement part requests, RMA support, field service dispatch requests, and escalation of unresolved or complex technical issues.

Training and Development: Participate in product training, technical workshops, and internal knowledge-sharing activities to build technical proficiency and improve customer support capability.

Continuous Improvement: Identify recurring customer issues, documentation gaps, support process improvements, and opportunities to improve the customer and field service support experience.

Qualifications:

A bachelor’s degree and or equivalent related experience in a relevant field (e.g., Bioengineering, Biotechnology, Chemistry, Life Sciences or Engineering related).
A minimum of 3 years of experience supporting bioprocessing equipment, biopharmaceutical manufacturing operations, process development, applications, technical support, field service, or related life sciences activities.
Ability to independently troubleshoot technical issues using a structured and logical approach.
Familiarity with Repligen's Systems product portfolio including KrosFlo KR2i, KMPi, RS Systems, FS15, FS500, and related filtration and process control technologies is highly beneficial.
Familiarity with Repligen's Process Analytics products including SoloVPE, SoloVPE PLUS, FlowVPX, REBEL, REBEL XT, MAVERICK, MAVEN, ZipChip, PATsmart software platforms and associated bioprocess analytical applications is highly beneficial.
Excellent interpersonal skills, strong verbal/written communications skills and attention to detail are required.
Experience using Salesforce or similar CRM/service management systems to manage customer support activities.
Experience with creating and updating technical documentation (Protocols, manuals, SOPs, work instructions, etc.)
Experience installing, configuring, troubleshooting, or supporting software applications associated with bioprocessing equipment and automated manufacturing systems is highly desirable.
Proven ability to interpret software alarms, system diagnostics, event logs, communication errors, and equipment-generated data to support technical investigations and issue resolution.
Familiarity with networking fundamentals, Windows operating systems, software deployment, and remote support tools is beneficial.
Familiarity with, or proficiency in, GMP, 21 CFR Part 11, and other life sciences related regulations is highly beneficial.
Strong problem solving and analytical skills.
Ability to work well within a global, cross functional team.
Ability to prioritize and work independently to achieve defined goals.
Must be fluent in English with strong verbal and written communication skills.
Willingness to travel occasionally for customer site visits and training.

Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated hourly range for this role, based in the United States of America is $42 - 52. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits such as paid time off, health/dental/vision, retirement benefits and flexible spending accounts. All compensation and benefits information will be confirmed in writing at the time of offer.

Apply on repligen.wd108.myworkdayjobs.com About employer

More about this job

Skills

Technical support
Troubleshooting
Product knowledge
Case management
Salesforce
Customer service
Biotechnology
Troubleshoot
Control engineering
Google Analytics
Apache Maven
Interpersonal skills
Attention to detail
Documentation
Communication skills
Microsoft Windows
Good manufacturing practices
Problem solving
Analytical skills
Work independently
Interact verbally in English
Compensation and benefits

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Work requirements

Remote jobs in the United States