Practice Manager

The posted pay range represents the long-term earning opportunity for the position, while starting pay is based on the experience, skills, and qualifications each candidate brings to the role.

Purpose:

The Practice Manager is responsible for the strategic and operational leadership of multiple practices and/or departments, ensuring performance, regulatory compliance, financial sustainability, and consistent execution of organizational priorities. This role focuses on leading leaders, driving cross-site performance, and executing strategic initiatives, applying HRO principles to ensure reliability, standardization, and continuous improvement.

Nature and Scope:

The Practice Manager provides multi-site leadership and oversight, accountable for operational, financial, and quality performance across assigned departments. This position is responsible for managing the operational, financial, quality, patient experience performance of assigned departments and/or practices. This role works collaboratively with Providers, Practice Site Leaders, and staff to ensure the successful operation of high quality and efficient department(s). This position ensures the implementation and adoption of best operational practice, monitors clinical compliance such as OSHA and CLIA, and is responsible for analyzing financial data and budgets in order to make informed recommendations for continuous improvement.The Practice Manager must be able to successfully communicate across a wide spectrum of audiences, lead change initiatives, have strong financial and organizational skills, and be able to function effectively with multiple priorities.This role operates at a broader, more strategic level, translating organizational priorities into implementation across sites and ensuring alignment, consistency, and results.Note: In smaller environments, this role may operate without a Practice Site Leader and be responsible for directly managing clinic operations and staff where applicable. The responsibilities include but are not limited to the following areas:Strategic Leadership & ExecutionTranslate organizational strategy into actionable plans across multiple sitesEnsure standardization and consistency of operational practicesLead implementation of system-wide initiatives and change effortsPatient Experience & Quality ImprovementDevelops and executes patient experience action plans based on performance data, patient feedback, and organizational prioritiesSponsor and oversee quality improvement plans to ensure alignment with clinical, operational, and regulatory standardsMonitor performance and progress, removing barriers and ensuring accountability for improvement across sitesMulti-Site Performance OversightUtilize the Daily Management System for key performance metrics and action plansMonitor and manage performance across practices, including access, throughput, and productivityIdentify systemic issues and drive cross-site solutions and improvementsEnsure sustained performance improvement across departmentsMonitor key performance metrics and initiatives action plans to address gaps in performanceFinancial AccountabilityHold full accountability for departmental budgets and financial performanceAnalyze performance drivers and implement corrective strategiesPartner with finance to manage variances and ensure sustainabilityOversite of purchasing capital and operating equipment aligned with strategic executionQuality, Safety & HRO IntegrationDrive adoption of HRO principles across practices, including standardization, escalation, and learning systemsOversee quality improvement initiatives and ensure compliance with regulatory standardsRemove systemic barriers to achieving high reliability performanceOperational Improvement & InnovationLead cross-functional improvement initiatives impacting access, efficiency, and patient experienceUtilize data, benchmarking, and best practices to drive transformationEnsure improvements are scaled, sustained, and embedded into operationsProvider Productivity & Clinical CollaborationOversee provider productivity and quality performance across departmentsPartner with providers, clinical leadership, and site leaders to address productivity gaps while maintaining quality and compliance standardsEnsure alignment between operational and clinical prioritiesReview performance data and outline actional improvement plans and sustained resultsLeadership & Talent DevelopmentServe as a leader of leaders (e.g. Practice Site Leaders or equivalent roles)Develop leadership capability and succession pipelinesEstablish clear expectations, accountability, and engagement strategiesCommunication & Change LeadershipCommunicate effectively across multiple stakeholders and levels of leadershipLead organizational change initiatives and ensure adoptionAlign teams to shared goals and performance expectationsThis position does not provide patient care

Minimum Qualifications: Requirements - Required and/or Preferred

Name Description

Education:

Must have working-level knowledge of the English language, including reading, writing, and speaking English. Bachelor's Degree required or management experience in a related field may be substituted for undergrad requirements on a year for year basis. MHA or MBA is strongly preferred.

Experience:

Minimum five years' administrative management experience, preferably in a healthcare environment or related field, or experience in finance or business development in a healthcare institution.

License(s):

None

Certification(s):

None

Computer / Typing:

Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

Disclaimer:

The foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.