IT Operations and Network Administrator

DEFINITION The IT Operations and Network Administrator is responsible for overseeing day-to-day technology operations across Renewal's four downtown Pittsburgh locations. This position monitors network performance and internet connectivity, provides hands-on onsite technical support to employees, and coordinates with external technology vendors to ensure reliable and efficient IT operations. Remote help desk support, server management, and Microsoft 365 services are provided by Renewal's managed service provider. This position works closely with the provider to coordinate technical support, monitor systems and infrastructure, address technology issues, and ensure the organization's technology needs are met. The role combines hands-on desktop and network support with systems administration responsibilities, including user account management, access controls, security monitoring, and oversight of server and network infrastructure in coordination with the managed service provider.

ELIGIBILITY REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

EDUCATION AND/OR EXPERIENCE

Individual must possess excellent written and verbal communications skills; Working knowledge of IP addressing, DHCP, DNS, VLANs, Wi-Fi, and firewalls; Experience troubleshooting hardware, software, and Windows and Microsoft 365 environments; Basic experience with user account management and IT security practices; A customer-focused approach to supporting staff; Ability to explain technical issues clearly to people without a technical background; Strong organizational skills and the ability to work independently across multiple locations as needed.

Bachelor’s degree in information technology, Computer Science, Project Management, or a related field. Master’s Degree preferred. Minimum of 5-7 years of hands-on IT support experience in a business environment, including network troubleshooting, responsibility for managing complex projects.