Clinical Assistant

About The Remedy Mental Health:

The Remedy Mental Health is a multi-center clinic offering a comprehensive and integrative range of psychiatric services. Our multidisciplinary providers deliver care through medication management, psychotherapy, and interventional treatments, including:

• Transcranial Magnetic Stimulation (TMS)
• Ketamine infusions
• Spravato (esketamine) therapy
• Vagus Nerve Stimulation (VNS) management

We are dedicated to providing top-tier mental health services with the belief that “Tomorrow Looks Good.” Services are offered both in-person and via telemedicine, ensuring accessibility and flexibility for our patients. We emphasize a collaborative, patient-centered model of care that values clinical excellence, adaptability, and compassion.

We are a growing organization with 7 clinics across 3 states with 130+ employees. Come grow with us!

Position Summary

The Clinical Assistant supports clinical and administrative operations within a mental health treatment clinic providing Spravato®, TMS, and related services. This role assists with patient care flow, room turnover, medication support under supervision, documentation assistance, and front-desk coverage as needed. The Clinical Assistant plays a key role in ensuring a safe, efficient, and patient-centered clinical environment.

Essential Duties and Responsibilities

Clinical Support

• Prepare, stock, and turn over treatment rooms in accordance with infection control and safety protocols
• Assist patients to and from treatment areas and provide post-treatment aftercare support as directed
• Monitor patients during post-treatment observation periods and promptly report concerns to licensed staff
• Administer Spravato® under direct supervision and in accordance with REMS and clinic protocols (where permitted by role and state regulation)
• Assist licensed staff during TMS treatments, including patient setup, room preparation, and equipment readiness • Ensure emergency equipment, oxygen, and safety supplies are stocked and functional

Documentation & Compliance Support

• Assist with accurate and timely clinical documentation in the electronic health record (EHR)
• Ensure treatment logs, consent forms, and observation records are completed and filed appropriately
• Maintain patient confidentiality and HIPAA compliance at all times
• Follow clinic policies, procedures, and regulatory requirements Front Desk & Administrative Support
• Provide front desk coverage as needed, including: Patient check-in and check-out and answering phones and routing calls appropriately o Scheduling and appointment confirmations
• Support patient flow coordination between clinical and administrative teams

General Responsibilities

• Maintain a clean, professional, and welcoming clinical environment
• Communicate effectively with providers, paramedics, medical assistants, and administrative staff
• Participate in training, staff meetings, and quality improvement initiatives
• Perform additional duties as assigned to support clinic operations

Qualifications Required

• High school diploma or equivalent
• Current BLS/CPR certification (or ability to obtain upon hire)
• Strong interpersonal and communication skills
• Ability to work in a fast-paced outpatient clinical environment
• Basic computer proficiency and comfort with EHR systems Preferred
• Medical Assistant, CNA, EMT, Paramedic student, or similar clinical background
• Experience in mental health, outpatient medical clinics, or procedural care settings
• Front desk or patient scheduling experience
• Familiarity with Spravato® REMS or TMS (training provided if not previously experienced)

Physical & Work Requirements

• Ability to stand, walk, and move throughout the clinic for extended periods
• Ability to assist patients with ambulation as needed
• Ability to lift and carry up to 25 pounds
• Ability to respond calmly and effectively in urgent or emergent situation