Job Summary
AMI Metals, Inc. ( www.amimetals.com ) is globally recognized as the industry leader in supplying aircraft quality raw material products to the aerospace industry. We are a wholly owned subsidiary of Reliance, Inc. ( www.reliance.com ) who is the largest metals service center company in North America and recognized as a Fortune’s World’s Most Admired Companies!
WHY WORK FOR AMI? We value our employees and consider them to be our most important asset! We hire people who seek a professional, team-oriented environment which values collaboration and knowledge sharing. AMI is committed to employee safety, quality/continuous improvements, productivity and growth opportunities! Check out our reviews on and Glassdoor.
EMPLOYEE BENEFITS:
We offer our employees and their dependents with a comprehensive benefits package which include:
- Medical (PPO High/Low or Health Savings Plan)
- Dental
- Vision
- Paid Time Off
- Life Insurance
- Short & Long-Term Disability
- Flexible Spending Accounts
- 9 Paid Company Holidays
- Employee Assistance & Wellness Programs
- Educational Assistance
Physical Requirements
Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Reaching, Repetitive Motion Function in the Job
Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Job Function
The .NET & AI Solutions Engineer will be an integral member of the Software Development team and will be responsible for designing, developing, modernizing, and supporting secure full-stack applications and AI-enabled solutions. The individual will work with business owners and subject-matter experts to understand requirements and translate business needs into maintainable applications, APIs, integrations, workflow automations, copilots, and AI agents. The role will support the design, development, testing, deployment, monitoring, maintenance, and ongoing operation of solutions using .NET Core/C#, Angular, Microsoft Azure AI, and approved enterprise data platforms. The .NET & AI Solutions Engineer must also ensure that application code, integrations, security controls, AI outputs, and supporting documentation meet technical and functional requirements and follow approved development, security, and governance standards.
Application Solution Design – Able to identify, analyze, and translate business and technical requirements into secure, scalable, and maintainable application and AI solution designs.
- Work with business owners and subject-matter experts to understand business processes, requirements, constraints, and expected outcomes.
- Translate functional requirements into technical designs for applications, APIs, integrations, workflow automations, and AI-enabled solutions.
- Design solutions using .NET Core / ASP.NET Core, C#, Angular, TypeScript, REST APIs, SQL, Microsoft Azure AI, and approved enterprise platforms.
- Define application components, service boundaries, interfaces, data flows, security controls, error handling, monitoring, and support requirements.
- Participate in peer technical design reviews and incorporate feedback from business, application, security, and Data & Analytics teams.
- Identify opportunities to reuse existing services, APIs, data platforms, AI capabilities, integration components, and development patterns.
Full-Stack Application Development – Able to develop, test, troubleshoot, and maintain modern enterprise applications that meet business and technical requirements.
- Develop and support full-stack applications using C#, .NET Core / ASP.NET Core, Angular, TypeScript, SQL, and REST APIs.
- Develop reusable backend services, APIs, Angular user interfaces, application components, and workflow solutions.
- Implement authentication, authorization, validation, exception handling, logging, and other application controls.
- Modify and enhance existing applications as business processes, technical standards, and user needs change.
- Troubleshoot and resolve application, API, database, integration, security, and performance issues.
- Create maintainable source code that follows approved coding standards and technical specifications.
- Document application behavior, interfaces, dependencies, configuration, deployment requirements, and support procedures.
AI-Enabled Application Development – Able to design, develop, and integrate Generative AI and agentic capabilities into practical enterprise solutions.
- Build AI-enabled applications, copilots, agents, and workflow automations using Microsoft AI technologies and approved enterprise platforms.
- Integrate Generative AI capabilities into new and existing applications using model APIs, SDKs, prompts, grounding, and enterprise data.
- Implement RAG, tool/function calling, structured outputs, agentic workflows, and human-in-the-loop processes where appropriate.
- Develop prompts, orchestration logic, tools, and application workflows that produce consistent and useful outputs.
- Validate AI responses and application behavior against defined business, technical, security, and quality requirements.
- Use AI-assisted and agentic development tools, where appropriate and approved, to support coding, testing, documentation, troubleshooting, and productivity.
- Identify practical opportunities to use AI to improve application development, business processes, decision support, and operational efficiency.
Secure AI and Application Controls – Able to implement appropriate security, authorization, monitoring, guardrails, and review controls for enterprise applications and AI-enabled solutions.
- Implement authentication and authorization using Microsoft Entra ID, OAuth/OIDC, managed identities, and role-based access control where appropriate.
- Apply secure API development, secrets management, input validation, data protection, and least-privilege access practices.
- Implement secure retrieval, orchestration, content controls, monitoring, and human-review controls for AI-enabled solutions.
- Protect sensitive or restricted information through approved application, data, identity, and AI governance practices.
- Work with security, application, and business stakeholders to define access, data-handling, audit, and review requirements.
- Review security and authorization controls as applications, integrations, users, data sources, and business requirements change.
Application Integration and Enterprise Data – Able to connect applications and AI-enabled solutions with approved enterprise systems, data platforms, APIs, and integration services.
- Integrate applications with approved SQL databases, data warehouses, Snowflake, Microsoft Fabric, APIs, and enterprise systems.
- Develop and maintain REST APIs, service integrations, data-access components, and workflow integrations.
- Reuse CEDW, Snowflake, Project Unite, FALv3, Microsoft Fabric, and enterprise AI capabilities where appropriate rather than creating redundant solutions.
- Coordinate with Data & Analytics teams, application owners, and business stakeholders on data definitions, interfaces, dependencies, and security models.
- Validate that integrations exchange complete and accurate data and handle errors, retries, and exceptions appropriately.
- Troubleshoot connectivity, authentication, mapping, data, API, and integration failures.
Unit and Integration Testing – Ensures developed applications, integrations, and AI-enabled capabilities meet technical and functional specifications.
- Develop and document unit, integration, API, user-interface, security, and regression test cases.
- Validate application behavior, business rules, data processing, integrations, error handling, and expected results.
- Test AI prompts, grounding, tools, structured outputs, workflows, guardrails, and human-review processes.
- Investigate failed tests, identify root causes, correct defects, and retest solutions.
- Support business users during user acceptance testing and incorporate approved feedback.
- Retest solutions following changes to code, models, prompts, integrations, data sources, security, or configuration.
Source Control, CI/CD, and Deployment – Able to use approved development and release practices to deploy reliable and supportable solutions.
- Use Git-based source control, branching, pull requests, and code reviews to manage source code and configuration changes.
- Build and maintain CI/CD processes for automated build, testing, deployment, and release activities.
- Coordinate deployments across development, testing, and production environments using approved change-management practices.
- Manage application configuration, environment settings, secrets, and deployment dependencies through approved methods.
- Validate deployments and communicate release scope, risks, dependencies, and rollback considerations.
- Maintain deployment and operational documentation for applications, integrations, and AI-enabled services.
Monitoring, Performance, and Production Support – Able to monitor, maintain, troubleshoot, and improve production applications and AI-enabled solutions.
- Implement application logging, tracing, metrics, alerts, and observability appropriate to the solution.
- Monitor application, API, integration, database, and AI-service performance and reliability.
- Troubleshoot production issues and communicate business impact, status, workarounds, and resolution.
- Analyze application and integration performance and implement appropriate improvements.
- Consider scalability, availability, supportability, data growth, model usage, and operating cost when developing solutions.
- Support production applications and AI solutions through maintenance, issue resolution, and ongoing enhancements.
Business Partnership and Requirements Gathering – Able to work directly with business users to develop practical application and AI solutions.
- Lead or participate in requirements-gathering discussions with business owners and subject-matter experts.
- Ask appropriate questions to clarify business processes, expected outcomes, users, data, rules, exceptions, and support needs.
- Identify gaps, assumptions, conflicts, and dependencies in requirements before development begins.
- Present prototypes and interim solutions to business users and incorporate approved feedback throughout development.
- Explain technical options, limitations, AI considerations, risks, security requirements, and alternative approaches in clear business terms.
- Support user acceptance testing, deployment, adoption, training, and ongoing improvement of applications and AI-enabled solutions.
Provide Accurate Project Effort Estimates – Able to estimate, manage, and complete assigned application, integration, and AI development activities.
- Develop reasonable effort estimates for analysis, design, development, testing, documentation, deployment, and support activities.
- Identify technical, data, security, business, vendor, and resource dependencies that may affect delivery.
- Manage assigned work and meet agreed project milestones and delivery commitments.
- Communicate progress, issues, risks, scope changes, and dependencies in a timely manner.
- Coordinate work with business owners, technical teams, application owners, Data & Analytics teams, and other resources.
- Follow approved project, development, testing, release, and change-management practices throughout the solution lifecycle.
Technology Evaluation and Continuous Improvement – Able to evaluate emerging development and AI capabilities and identify practical uses within the organization.
- Maintain current knowledge of .NET, Angular, Microsoft Azure AI, Microsoft Fabric, Power Platform, Copilot Studio, Python, and related development technologies.
- Evaluate new application-development and AI capabilities for practical use in enterprise applications, integrations, automations, and decision support.
- Identify opportunities to modernize existing applications, reduce manual work, improve reuse, and strengthen supportability.
- Assess technical fit, security, governance, cost, operational impact, and support requirements before recommending new capabilities.
- Share reusable components, technical patterns, lessons learned, and development practices with other team members.
Required Skills
Required
- Strong development experience with C#, .NET Core / ASP.NET Core, Angular, TypeScript, SQL, REST APIs, and application integration.
- Experience developing full-stack enterprise applications, including frontend applications, backend services, APIs, authentication, and database integration.
- Working knowledge of Microsoft Entra ID, OAuth/OIDC, managed identities, role-based access control, application security, secrets management, and secure API development.
- Hands-on experience using AI-assisted and agentic software development tools such as GitHub Copilot, Claude Code, Codex, or similar development agents.
Preferred
- Experience implementing Generative AI solutions, including prompt engineering, RAG, grounding, tool/function calling, structured outputs, agentic workflows, and AI API integration.
- Experience with automated testing, Git-based source control, code reviews, CI/CD, application monitoring, troubleshooting, and production support.
- Working knowledge of Python, particularly for AI, data processing, automation, or integration use cases.
- Experience with Microsoft Foundry/Azure AI technologies and building AI-enabled applications or services.
- Experience with Microsoft Fabric, Power Platform, and/or Copilot Studio.
Ability to translate ambiguous business requirements into secure, maintainable, and supportable technical solutions.
COMPETENCIES:
Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).
Able to:
· Frame problems before trying to solve them · Break down medium to high complexity problems and identify all of their components · Provide insight into the root-causes of problems · Seek advice from those who have solved similar problems · Anticipate problems and is proactive in addressing them · Follow up to ensure that the problem has been resolved · Ask perceptive questions to seek optimal solutions · Explore various sources for answers, and think "outside the box" to find options · Be open to others' ideas to help develop solutions · Generate a range of solutions and courses of action with benefits, costs, and risks associated with each · Evaluate the chosen course of action to determine its worth and impacts
Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.
Able to:
· Gather data and others' input when making decisions · Escalate decisions when appropriate · Weigh pros and cons of each option before making a decision and moving forward · Balance analysis, insight, experience, and perspective when making decisions · Explain the rationale for a decision · Find solutions that are acceptable to diverse groups with conflicting interests and needs · Willing to make decisions in difficult situations in a timely manner · Consider lessons learned from experience, differing needs, and the impact of the decision on others
Customer Service - Ability to develop and maintain strong relationships with others by listening, understanding and responding to their needs.
Able to:
· Provide service to internal and external customers to satisfy their needs and expectations · Listen to concerns and resolve reported issues effectively and promptly · Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system · Deliver high quality products and services · Commit to continuous improvement · Develop to meet functional design/requirements · Anticipate customer’s needs and moves to effectively address issues · Establish proactive relationship with customers · Elicit feedback from customers · Deliver high quality solutions that meet the organization’s needs
Company Business Knowledge - Understands the company, its products and the business processes.
Able to:
· Develop understanding of common business processes within Reliance · Apply broad (two or more areas) Reliance business knowledge to technology solutions
Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.
Able to:
· Proactively collaborate between own functional area and areas below or above in the project stream as needed · Set well-defined and realistic personal goals · Comply with established policies and procedures · Accept responsibility for mistakes · Display a high level of initiative, effort, and commitment towards completing assignments · Minimize re-work · Seek out learning opportunities · Identify training needs and take action to obtain knowledge · Anticipate and adjust for problems and roadblocks · Be enthusiastic for the things he/she sees as challenging · Be proactive throughout work assignments /projects · Persistently push self and others for results · Help others learn · Make good decisions on behalf of the company (profitability, compliance) · Provide consistency between projects
Communication - Communicates effectively across all levels to support departmental and organizational objectives.
Able to:
· Establish rapport with co-workers easily · Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial) · Ask questions and summarize what was heard to prevent miscommunication · Present information in a concise and focused manner · Listen to others · Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner · Produce written information, which may include technical material that is appropriate for the intended audience · Share ideas and perspectives and encourage others to do the same · Inform others involved in a project of new developments · Ensure written messages have the desired effect on the target audience
Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside and/or outside the organization.
Able to:
· Establish rapport with co-workers easily · Encourage and facilitate cooperation, pride, trust and group identity · Foster commitment and team spirit · Work with others to achieve goals · Listen and respond constructively to other team members' ideas · Offer support for others' ideas and proposals · Be open with other team members about his/her concerns · Share his/her expertise with others · Acknowledge team members for their contributions · Provide assistance to others when they need it · Work for solutions that all team members can support · Effectively persuades and influences team members to achieve goals · Effectively collaborate with geographically distributed teams · Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.
Able to:
· Act in a proactive and achievement-oriented manner · Treat co-workers in a fair and equitable manner · Empower others by sharing information · Actively listen and clarify information as needed · Foster an atmosphere of open communication · Behave in a tactful, compassionate, and sensitive manner · Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations
EEO/Disabled/Veterans
AMI Metals, Inc. provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
EEO Statement
Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN
The .NET & AI Solutions Engineer will be an integral member of the Software Development team and will be responsible for designing, developing, modernizing, and supporting secure full-stack applications and AI-enabled solutions. The individual will work with business owners and subject-matter experts to understand requirements and translate business needs into maintainable applications, APIs, integrations, workflow automations, copilots, and AI agents. The role will support the design, development, testing, deployment, monitoring, maintenance, and ongoing operation of solutions using .NET Core/C#, Angular, Microsoft Azure AI, and approved enterprise data platforms. The .NET & AI Solutions Engineer must also ensure that application code, integrations, security controls, AI outputs, and supporting documentation meet technical and functional requirements and follow approved development, security, and governance standards.
Application Solution Design – Able to identify, analyze, and translate business and technical requirements into secure, scalable, and maintainable application and AI solution designs.
- Work with business owners and subject-matter experts to understand business processes, requirements, constraints, and expected outcomes.
- Translate functional requirements into technical designs for applications, APIs, integrations, workflow automations, and AI-enabled solutions.
- Design solutions using .NET Core / ASP.NET Core, C#, Angular, TypeScript, REST APIs, SQL, Microsoft Azure AI, and approved enterprise platforms.
- Define application components, service boundaries, interfaces, data flows, security controls, error handling, monitoring, and support requirements.
- Participate in peer technical design reviews and incorporate feedback from business, application, security, and Data & Analytics teams.
- Identify opportunities to reuse existing services, APIs, data platforms, AI capabilities, integration components, and development patterns.
Full-Stack Application Development – Able to develop, test, troubleshoot, and maintain modern enterprise applications that meet business and technical requirements.
- Develop and support full-stack applications using C#, .NET Core / ASP.NET Core, Angular, TypeScript, SQL, and REST APIs.
- Develop reusable backend services, APIs, Angular user interfaces, application components, and workflow solutions.
- Implement authentication, authorization, validation, exception handling, logging, and other application controls.
- Modify and enhance existing applications as business processes, technical standards, and user needs change.
- Troubleshoot and resolve application, API, database, integration, security, and performance issues.
- Create maintainable source code that follows approved coding standards and technical specifications.
- Document application behavior, interfaces, dependencies, configuration, deployment requirements, and support procedures.
AI-Enabled Application Development – Able to design, develop, and integrate Generative AI and agentic capabilities into practical enterprise solutions.
- Build AI-enabled applications, copilots, agents, and workflow automations using Microsoft AI technologies and approved enterprise platforms.
- Integrate Generative AI capabilities into new and existing applications using model APIs, SDKs, prompts, grounding, and enterprise data.
- Implement RAG, tool/function calling, structured outputs, agentic workflows, and human-in-the-loop processes where appropriate.
- Develop prompts, orchestration logic, tools, and application workflows that produce consistent and useful outputs.
- Validate AI responses and application behavior against defined business, technical, security, and quality requirements.
- Use AI-assisted and agentic development tools, where appropriate and approved, to support coding, testing, documentation, troubleshooting, and productivity.
- Identify practical opportunities to use AI to improve application development, business processes, decision support, and operational efficiency.
Secure AI and Application Controls – Able to implement appropriate security, authorization, monitoring, guardrails, and review controls for enterprise applications and AI-enabled solutions.
- Implement authentication and authorization using Microsoft Entra ID, OAuth/OIDC, managed identities, and role-based access control where appropriate.
- Apply secure API development, secrets management, input validation, data protection, and least-privilege access practices.
- Implement secure retrieval, orchestration, content controls, monitoring, and human-review controls for AI-enabled solutions.
- Protect sensitive or restricted information through approved application, data, identity, and AI governance practices.
- Work with security, application, and business stakeholders to define access, data-handling, audit, and review requirements.
- Review security and authorization controls as applications, integrations, users, data sources, and business requirements change.
Application Integration and Enterprise Data – Able to connect applications and AI-enabled solutions with approved enterprise systems, data platforms, APIs, and integration services.
- Integrate applications with approved SQL databases, data warehouses, Snowflake, Microsoft Fabric, APIs, and enterprise systems.
- Develop and maintain REST APIs, service integrations, data-access components, and workflow integrations.
- Reuse CEDW, Snowflake, Project Unite, FALv3, Microsoft Fabric, and enterprise AI capabilities where appropriate rather than creating redundant solutions.
- Coordinate with Data & Analytics teams, application owners, and business stakeholders on data definitions, interfaces, dependencies, and security models.
- Validate that integrations exchange complete and accurate data and handle errors, retries, and exceptions appropriately.
- Troubleshoot connectivity, authentication, mapping, data, API, and integration failures.
Unit and Integration Testing – Ensures developed applications, integrations, and AI-enabled capabilities meet technical and functional specifications.
- Develop and document unit, integration, API, user-interface, security, and regression test cases.
- Validate application behavior, business rules, data processing, integrations, error handling, and expected results.
- Test AI prompts, grounding, tools, structured outputs, workflows, guardrails, and human-review processes.
- Investigate failed tests, identify root causes, correct defects, and retest solutions.
- Support business users during user acceptance testing and incorporate approved feedback.
- Retest solutions following changes to code, models, prompts, integrations, data sources, security, or configuration.
Source Control, CI/CD, and Deployment – Able to use approved development and release practices to deploy reliable and supportable solutions.
- Use Git-based source control, branching, pull requests, and code reviews to manage source code and configuration changes.
- Build and maintain CI/CD processes for automated build, testing, deployment, and release activities.
- Coordinate deployments across development, testing, and production environments using approved change-management practices.
- Manage application configuration, environment settings, secrets, and deployment dependencies through approved methods.
- Validate deployments and communicate release scope, risks, dependencies, and rollback considerations.
- Maintain deployment and operational documentation for applications, integrations, and AI-enabled services.
Monitoring, Performance, and Production Support – Able to monitor, maintain, troubleshoot, and improve production applications and AI-enabled solutions.
- Implement application logging, tracing, metrics, alerts, and observability appropriate to the solution.
- Monitor application, API, integration, database, and AI-service performance and reliability.
- Troubleshoot production issues and communicate business impact, status, workarounds, and resolution.
- Analyze application and integration performance and implement appropriate improvements.
- Consider scalability, availability, supportability, data growth, model usage, and operating cost when developing solutions.
- Support production applications and AI solutions through maintenance, issue resolution, and ongoing enhancements.
Business Partnership and Requirements Gathering – Able to work directly with business users to develop practical application and AI solutions.
- Lead or participate in requirements-gathering discussions with business owners and subject-matter experts.
- Ask appropriate questions to clarify business processes, expected outcomes, users, data, rules, exceptions, and support needs.
- Identify gaps, assumptions, conflicts, and dependencies in requirements before development begins.
- Present prototypes and interim solutions to business users and incorporate approved feedback throughout development.
- Explain technical options, limitations, AI considerations, risks, security requirements, and alternative approaches in clear business terms.
- Support user acceptance testing, deployment, adoption, training, and ongoing improvement of applications and AI-enabled solutions.
Provide Accurate Project Effort Estimates – Able to estimate, manage, and complete assigned application, integration, and AI development activities.
- Develop reasonable effort estimates for analysis, design, development, testing, documentation, deployment, and support activities.
- Identify technical, data, security, business, vendor, and resource dependencies that may affect delivery.
- Manage assigned work and meet agreed project milestones and delivery commitments.
- Communicate progress, issues, risks, scope changes, and dependencies in a timely manner.
- Coordinate work with business owners, technical teams, application owners, Data & Analytics teams, and other resources.
- Follow approved project, development, testing, release, and change-management practices throughout the solution lifecycle.
Technology Evaluation and Continuous Improvement – Able to evaluate emerging development and AI capabilities and identify practical uses within the organization.
- Maintain current knowledge of .NET, Angular, Microsoft Azure AI, Microsoft Fabric, Power Platform, Copilot Studio, Python, and related development technologies.
- Evaluate new application-development and AI capabilities for practical use in enterprise applications, integrations, automations, and decision support.
- Identify opportunities to modernize existing applications, reduce manual work, improve reuse, and strengthen supportability.
- Assess technical fit, security, governance, cost, operational impact, and support requirements before recommending new capabilities.
- Share reusable components, technical patterns, lessons learned, and development practices with other team members.
Required
- Strong development experience with C#, .NET Core / ASP.NET Core, Angular, TypeScript, SQL, REST APIs, and application integration.
- Experience developing full-stack enterprise applications, including frontend applications, backend services, APIs, authentication, and database integration.
- Working knowledge of Microsoft Entra ID, OAuth/OIDC, managed identities, role-based access control, application security, secrets management, and secure API development.
- Hands-on experience using AI-assisted and agentic software development tools such as GitHub Copilot, Claude Code, Codex, or similar development agents.
Preferred
- Experience implementing Generative AI solutions, including prompt engineering, RAG, grounding, tool/function calling, structured outputs, agentic workflows, and AI API integration.
- Experience with automated testing, Git-based source control, code reviews, CI/CD, application monitoring, troubleshooting, and production support.
- Working knowledge of Python, particularly for AI, data processing, automation, or integration use cases.
- Experience with Microsoft Foundry/Azure AI technologies and building AI-enabled applications or services.
- Experience with Microsoft Fabric, Power Platform, and/or Copilot Studio.
Ability to translate ambiguous business requirements into secure, maintainable, and supportable technical solutions.
COMPETENCIES:
Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).
Able to:
· Frame problems before trying to solve them · Break down medium to high complexity problems and identify all of their components · Provide insight into the root-causes of problems · Seek advice from those who have solved similar problems · Anticipate problems and is proactive in addressing them · Follow up to ensure that the problem has been resolved · Ask perceptive questions to seek optimal solutions · Explore various sources for answers, and think "outside the box" to find options · Be open to others' ideas to help develop solutions · Generate a range of solutions and courses of action with benefits, costs, and risks associated with each · Evaluate the chosen course of action to determine its worth and impacts
Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.
Able to:
· Gather data and others' input when making decisions · Escalate decisions when appropriate · Weigh pros and cons of each option before making a decision and moving forward · Balance analysis, insight, experience, and perspective when making decisions · Explain the rationale for a decision · Find solutions that are acceptable to diverse groups with conflicting interests and needs · Willing to make decisions in difficult situations in a timely manner · Consider lessons learned from experience, differing needs, and the impact of the decision on others
Customer Service - Ability to develop and maintain strong relationships with others by listening, understanding and responding to their needs.
Able to:
· Provide service to internal and external customers to satisfy their needs and expectations · Listen to concerns and resolve reported issues effectively and promptly · Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system · Deliver high quality products and services · Commit to continuous improvement · Develop to meet functional design/requirements · Anticipate customer’s needs and moves to effectively address issues · Establish proactive relationship with customers · Elicit feedback from customers · Deliver high quality solutions that meet the organization’s needs
Company Business Knowledge - Understands the company, its products and the business processes.
Able to:
· Develop understanding of common business processes within Reliance · Apply broad (two or more areas) Reliance business knowledge to technology solutions
Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.
Able to:
· Proactively collaborate between own functional area and areas below or above in the project stream as needed · Set well-defined and realistic personal goals · Comply with established policies and procedures · Accept responsibility for mistakes · Display a high level of initiative, effort, and commitment towards completing assignments · Minimize re-work · Seek out learning opportunities · Identify training needs and take action to obtain knowledge · Anticipate and adjust for problems and roadblocks · Be enthusiastic for the things he/she sees as challenging · Be proactive throughout work assignments /projects · Persistently push self and others for results · Help others learn · Make good decisions on behalf of the company (profitability, compliance) · Provide consistency between projects
Communication - Communicates effectively across all levels to support departmental and organizational objectives.
Able to:
· Establish rapport with co-workers easily · Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial) · Ask questions and summarize what was heard to prevent miscommunication · Present information in a concise and focused manner · Listen to others · Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner · Produce written information, which may include technical material that is appropriate for the intended audience · Share ideas and perspectives and encourage others to do the same · Inform others involved in a project of new developments · Ensure written messages have the desired effect on the target audience
Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside and/or outside the organization.
Able to:
· Establish rapport with co-workers easily · Encourage and facilitate cooperation, pride, trust and group identity · Foster commitment and team spirit · Work with others to achieve goals · Listen and respond constructively to other team members' ideas · Offer support for others' ideas and proposals · Be open with other team members about his/her concerns · Share his/her expertise with others · Acknowledge team members for their contributions · Provide assistance to others when they need it · Work for solutions that all team members can support · Effectively persuades and influences team members to achieve goals · Effectively collaborate with geographically distributed teams · Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.
Able to:
· Act in a proactive and achievement-oriented manner · Treat co-workers in a fair and equitable manner · Empower others by sharing information · Actively listen and clarify information as needed · Foster an atmosphere of open communication · Behave in a tactful, compassionate, and sensitive manner · Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations
EEO/Disabled/Veterans
AMI Metals, Inc. provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.