Telephone Receptionist

Company Description The Receptionist is the most important position at Reliable Receptionist. As a Receptionist here, you will be part of a small, dedicated team of professional receptionists responsible for answering incoming telephone calls for a variety of our client companies. Our philosophy is that we function as an extension of our client company’s staff and the front-end for their business, creating the impression for the caller that we work for our client company and not a third-party service.

Job Description

You will use cutting edge computer-telephone technology to handle calls in the following manner:

• Answer incoming phone calls in a timely manner with the utmost professionalism and clear, articulate, grammatically correct English (bilingual Spanish a big plus).
• Assist callers, answer frequently asked questions, and provide information as supplied to you by our client companies.
• Navigate our Windows-based call handling software to screen, announce and connect calls as appropriate to our client company’s personnel in real-time.
• Take accurate messages when necessary and transmit electronically to clients.
• Utilize web-based software applications to schedule appointments on behalf of client companies as appropriate.
• Read and interpret detailed call handling instructions as provided by client companies and presented to you on screen by our call handling software.
• Rapidly transition between answering calls for otherwise unrelated companies and execute accurate call handling procedures with the aid of our call handling software.
• Function as an effective team member with colleagues to accurately serve the needs of our clients.
• General office administration. Other duties as assigned.
• Compensation $12-$16 hourly, health insurance, paid time off, 401k, profit sharing.

Qualifications

Job Requirements:

• 2+ years experience as a Receptionist in a professional office environment or as a call center agent.
• Clear, articulate telephone voice.
• Outgoing telephone personality.
• Grammatically correct use of English both spoken and written (billingual Spanish a big plus).
• High-school diploma or equivalent required, college degree a plus.
• Basic knowledge of Windows PC operating system and word processing fundamentals.
• Keyboarding skills to accurately type 40+ wpm
• Transportation and ability to report to work reliably as scheduled.
• Bilingual – Spanish given extra consideration.

Additional Information To be successful in this company, you must adhere to our core values of Integrity, Dedication, Enthusiasm, Accountability, Solutions Oriented and have a strong desire to deliver an Exceptional Experience to our clients and their callers. Team members are expected to be responsible, self-motivated and take pride in their work.

TO BE CONSIDERED FOR THIS POSITION YOU MUST:

1. APPLY THROUGH THIS WEBSITE BY FOLLOWING THE INSTRUCTIONS PROVIDED.
2. CALL 925-627-4219, LISTEN TO THE RECORDED MESSAGE AND FOLLOW THE INSTRUCTIONS PROVIDED.

CANDIDATES NOT FOLLOWING BOTH STEPS WILL NOT BE CONSIDERED.