Parking Compliance Supervisority

Position: Parking Compliance Supervisor Location: Arlington, Virginia Hourly Pay: $23 Shift: Varying Schedule: Varying

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Parking Compliance Supervisor is responsible for the daily leadership, administration, and performance of the Parking Ambassadors Program. This position provides direct supervision of Parking Compliance Officers while ensuring parking regulations are administered fairly, consistently, professionally, and in accordance with all applicable ordinances, client policies, and Reimagined Parking Standard Operating Procedures.

The Parking Compliance Supervisor is accountable for field operations, staff performance, customer service, operational quality, safety, training, and continuous improvement of the parking compliance program. Success in this role is measured by the team's professionalism, operational performance, customer satisfaction, regulatory compliance, employee development, and achievement of client performance expectations.

The Supervisor serves as the primary field leader for the parking compliance operation and is expected to lead by example while fostering a culture of accountability, professionalism, continuous improvement, and exceptional public service.

Key Responsibilities

Operational Leadership & Daily Deployment:

• Complete weekly updates to Operations to include a number of tickets written, inventory of equipment, and staff updates.
• Plan, assign, and coordinate daily officer deployment based on operational priorities.
• Ensure adequate staffing levels and coverage throughout assigned enforcement zones.
• Monitor operational activity and adjust assignments to meet changing conditions.
• Respond to operational issues, emergencies, special events, and service disruptions.
• Conduct regular field visits to observe operations and provide leadership support.
• Ensure operational continuity throughout each shift.

Employee Leadership, Coaching & Performance Management

• Provide daily direction, coaching, and mentoring to Parking Compliance Officers.
• Establish clear expectations for performance, professionalism, and customer service.
• Conduct routine field observations and document employee performance.
• Deliver timely coaching and recognition.
• Address performance deficiencies through documented coaching and corrective action.
• Complete employee evaluations and development plans.
• Support recruitment, interviewing, onboarding, and employee retention.
• Foster a positive, accountable, and team-oriented work environment.

Parking Compliance Program Administration

• Monitor citation quality, officer productivity, and compliance with enforcement procedures.
• Review enforcement activity for accuracy and consistency.
• Ensure officer discretion is exercised appropriately.
• Monitor citation trends and operational performance.
• Review disputed citations and supporting documentation.
• Recommend operational improvements that increase voluntary compliance and customer satisfaction.

Customer Service & Parking Ambassador Program

• Model exceptional customer service during all public interactions.
• Coach employees in effective communication and conflict resolution.
• Respond to escalated customer concerns and complaints.
• Ensure customer interactions align with Reimagined Parking's service philosophy.
• Promote education before enforcement whenever operationally appropriate.
• Build positive relationships with merchants, residents, visitors, campus users, and community stakeholders.

Performance Expectations:

• Customer complaints are addressed promptly and professionally.
• Escalated issues are resolved effectively.
• Customer service expectations are consistently reinforced.
• The compliance team contributes positively to the public perception of the parking program.

Quality Assurance, Operational Audits & Continuous Improvement

• Conduct field audits of officer performance and patrol effectiveness.
• Review citation accuracy and documentation quality.
• Monitor operational trends, customer feedback, and performance metrics.
• Identify opportunities to improve operational efficiency.
• Implement corrective actions when deficiencies are identified.
• Ensure compliance with Standard Operating Procedures.

Technology, Reporting & Documentation:

• Oversee proper use of handheld devices, LPR systems, radios, cameras, and mobile applications.
• Review operational reports for completeness and accuracy.
• Monitor key performance indicators and enforcement metrics.
• Prepare daily, weekly, and monthly operational reports.
• Ensure documentation supports audits, appeals, and client reporting.
• Protect confidential information and maintain data integrity.

Safety, Risk Management & Regulatory Compliance

• Promote a strong culture of workplace safety.
• Ensure employees follow all public right-of-way safety practices.
• Conduct safety observations and reinforce safe work habits.
• Investigate accidents, incidents, and near misses.
• Ensure compliance with PPE requirements.
• Maintain compliance with client policies and applicable regulations.

Client Relations & Stakeholder Communication

• Serve as a field liaison with client representatives.
• Support client meetings and operational discussions.
• Communicate operational issues requiring management attention.
• Provide timely updates regarding incidents, customer concerns, and operational performance.
• Represent Reimagined Parking professionally during all client interactions.

Skills, Knowledge and Expertise

• Leadership
• Accountability
• Professionalism
• Integrity
• Operational excellence
• Customer focus
• Effective communication
• Sound judgment
• Initiative
• Coaching and employee development
• Team building
• Problem solving
• Continuous improvement
• Strategic thinking

REQUIREMENTS:

• Must be at least 18 years of age
• Associate's or Bachelor's degree in Business, Public Administration, Criminal Justice, Hospitality, Parking & Mobility, or a related field preferred; equivalent operational experience may be substituted.
• Three (3) to five (5) years of progressively responsible experience in parking operations, municipal operations, transportation, enforcement, security, hospitality, or related operational leadership.
• Previous supervisory or leadership experience preferred.
• Demonstrated ability to coach, develop, and manage employee performance.
• Strong written and verbal communication skills.
• Experience utilizing enforcement technology, reporting systems, Microsoft Office, and mobile applications.
• Ability to analyze operational performance and make sound decisions.
• Valid driver's license with an acceptable motor vehicle record.
• Must successfully pass a background check, in accordance with company policy and applicable laws
• (US) Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility.

OTHER DUTIES:

Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

Join our team and enjoy an outstanding benefits package, including:

(Full Time Only)

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

(Part Time)

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Union:

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).