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Reimagined Parking

Parking Compliance Patroller

VA, United States

$18.54 USD / hour

Apply on reimaginedcareers.pinpointhq.com About employer

Applications open in a new tab.

Job details

Pay: $18.54 USD / hour
Apply by: Nov 27, 2026
Posting language: English

Original job description

Position: Parking Compliance Patroller Location: Arlington, VA Hourly Pay: $18.54 Shift: Varying Schedule: Varying

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Parking Compliance Officer is a frontline field operations professional responsible for promoting voluntary compliance with parking regulations while delivering exceptional customer service and protecting the integrity of the parking program. Operating under Reimagined Parking's Parking Ambassador Program, this position combines customer education, parking enforcement, operational awareness, and community engagement to support safe, accessible, efficient, and financially sustainable parking operations.

As one of the most visible representatives of both the Client and Reimagined Parking, the Parking Compliance Officer is expected to maintain a highly professional presence while consistently demonstrating integrity, sound judgment, fairness, and accountability. Success in this role is measured not only by enforcement activity, but by the ability to positively influence customer behavior, identify operational issues, support the overall parking system, and represent the organization with professionalism.

Key Responsibilities

Patrol Operations & Field Presence

Conduct assigned patrols utilizing foot, bicycle, golf cart, or vehicle patrol methods as directed.
Maintain continuous visibility throughout assigned enforcement zones.
Complete patrol routes and assignments in accordance with deployment plans and supervisor direction. Identify and address violations such as expired meters, unauthorized parking, improper use of designated spaces, and safety infractions.
Respond promptly to customer requests, service calls, operational priorities, and dispatch assignments.
De-escalate situations when possible.
Monitor assigned areas for parking activity, operational concerns, safety hazards, and customer needs.
Maintain awareness of changing parking conditions throughout the shift.

Parking Compliance & Ordinance Enforcement

Educate customers regarding parking regulations, payment options, permit requirements, and parking policies.
Issue warnings, citations, permits, notices, or other compliance actions in accordance with local ordinances and client direction.
Exercise sound judgment and discretion while maintaining consistency in enforcement.
Accurately document violations utilizing approved handheld devices, mobile applications, cameras, or License Plate Recognition (LPR) technology.
Collect and preserve supporting documentation when required.
Maintain the integrity of enforcement records.

Customer Service & Parking Ambassador Responsibilities

Serve as a knowledgeable resource for customers regarding parking operations.
Assist customers with mobile payment applications, kiosks, permits, validations, and parking procedures.
Provide directions, wayfinding assistance, and general information when requested.
Resolve routine customer concerns professionally and respectfully.
Promote voluntary compliance through education whenever practical and appropriate.
Treat every customer with courtesy, impartiality, dignity, and respect.
Coordinate with Operations Manager, Parking Compliance Supervisor, or security teams when required.

Operational Awareness & Asset Stewardship

Report damaged, missing signage, and vandalism.
Identify malfunctioning parking meters, pay stations, gates, or payment equipment.
Observe pavement markings, ADA accessibility issues, lighting deficiencies, landscaping concerns, and cleanliness conditions.
Report graffiti, vandalism, illegal dumping, damaged street furniture, or other maintenance concerns.
Identify safety hazards that may affect employees or the public.
Report unusual operational activity, security concerns, suspicious behavior, or infrastructure deficiencies.
Assist Operations Management by serving as the organization's "eyes and ears" in the field.

Technology & Documentation

Operate handheld enforcement devices, mobile applications, radios, printers, body-worn cameras (where applicable), and LPR systems.
Complete required activity reports, incident reports, photographs, and documentation.
Verify equipment functionality prior to beginning each shift.
Immediately report equipment malfunctions or technology issues.
Protect confidential information and maintain data security.

Safety & Professional Standards

Follow all safety procedures related to working within the public right-of-way.
Utilize required Personal Protective Equipment (PPE).
Maintain situational awareness while working around traffic and pedestrians.
Report accidents, incidents, injuries, near misses, and unsafe conditions immediately.
Maintain required uniforms, identification, and professional appearance.
Conduct all activities with honesty, integrity, fairness, and professionalism.
Follow supervisor direction and all established Standard Operating Procedures.
Officers accept coaching and corrective feedback professionally.
Officers contribute positively to the team environment.

Skills, Knowledge and Expertise

Professionalism
Accountability
Reliability and dependability
Strong customer service skills
Effective communication
Initiative
Operational awareness
Sound judgment
Integrity
Adaptability
Teamwork
Commitment to continuous improvement

REQUIREMENTS:

Must be at least 18 years of age
High School or equivalent degree
Previous experience in customer service, parking operations, municipal operations, security, hospitality, code enforcement, law enforcement, transportation, or related public-facing roles preferred.
Ability to effectively communicate with customers, coworkers, supervisors, and public officials.
Ability to exercise independent judgment while applying policies consistently.
Comfortable utilizing mobile technology, handheld devices, radios, and software applications.
Must successfully pass a background check, in accordance with company policy and applicable laws
(US) Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility.

Performance Accountability:

Performance in this position will be evaluated through ongoing field observations, quality assurance reviews, operational audits, customer feedback, productivity metrics, attendance, adherence to Standard Operating Procedures, teamwork, professionalism, and demonstration of Reimagined Parking's operational values.
Employees are expected to consistently perform the responsibilities and meet the performance expectations outlined in this job description. Failure to meet these expectations may result in coaching, additional training, performance improvement planning, corrective action, or disciplinary action in accordance with Company policies.

PHYSICAL DEMANDS & WORKING CONDITIONS:

Ability to work outdoors for extended periods in varying weather conditions.
Ability to walk, stand, and patrol for extended periods.

OTHER DUTIES:

Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

Join our team and enjoy an outstanding benefits package, including:

(Full Time Only)

Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

(Part Time)

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Union:

If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).

Apply on reimaginedcareers.pinpointhq.com About employer

More about this job

Skills

Regulatory compliance
Parking regulations
Documentation
Assist customers
Operations management
Apply information security policies
Personal protective equipment
Coaching
Customer service
Communication skills
Adaptability
Teamwork
Process improvement
Law enforcement
Communicate with customers
Provide documentation
E-Verify
Quality assurance

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Work requirements

Jobs in the United States