Jobs in the United States

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Added 1 min ago
Senior Consultant, AI Strategy (Contract to Hire)
MojoTech
Remote, United States
Forward Deployed AI Innovation Pod: an embedded sprint where an AI Strategist and a Forward Deployed Engineer find high-signal opportunities, build proof-of-value prototypes and assess data…
Added 3 mins ago
Senior Director of Product
Scopely
United States
…skilled creators to contribute to more of the game development process than ever before. As a Director or Senior Director of Product, you’ll combine strong product judgment with hands-on…
Added 3 mins ago
PSM Engineer II (In-Plant)
ReCon Management Services
Sulphur, LA
Assist with Process Safety Management/Process Hazard Analysis
Added 4 mins ago
Process Engineer
Corin Group
Raynham, MA
…technology-driven manufacturing capabilities, we're looking for a Process Engineer, Technology to join our Global Operations team in Raynham,…
Added 5 mins ago
Field Engineer - PA L2 - (EE26138)
TMEIC Corporation Americas
Roanoke, VA
· Lead respective process component of client witness system acceptance test when assigned
Added 7 mins ago
Process Development Engineer
Nokia
United States
The Process Development Engineer is responsible for developing new and/or expanding current assembly process platforms and transferring them to manufacturing. He or she must be a…
Added 7 mins ago
Civil Engineer I
Quanta Power Solutions, LLC
Houston, TX
Quanta Power Solutions is seeking a motivated Civil Engineer I to support the planning, design, and execution of EPC projects across power generation, renewable energy, battery energy…
Added 13 mins ago
ML
Maintenance Technician
Mission Linen Supply
Albuquerque, NM
- $20 to $25 USD / hour
Follows the manufacturer's recommended maintenance schedule and documents the process
Added 14 mins ago
C
FPGA Verification Engineer II
CesiumAstro
Westminster, CO
- $113,000 to $136,000 USD / year
We are looking to add an FPGA Verification Engineer II to our team. If you enjoy working in a startup environment, and are passionate about developing leading-edge hardware for satellites,…
Added 14 mins ago
Software Engineer
General Dynamics Mission Systems, Inc
Annapolis Junction, MD
As a software engineer for ACES, you’ll be a member of a cross functional team responsible for maintaining multiple collection systems around the world.
Added 14 mins ago
Senior Software Development Engineer
CVS Health
Work at Home, NC
As a Senior Software Development Engineer at Aetna, you will play a critical leadership role in the design, development, and continuous enhancement of enterprise-scale Provider…
Added 14 mins ago
Google Apps Engineer
Technica Corporation
N.W. Washington, DC
Google Cloud Professional Cloud Developer certification required
Added 14 mins ago
NA
Students and New Grad Opportunities - Retail USA
Nutrien Ag Solutions
Loveland, CO
- $31,533 USD / year
Engineering - Chemical, Electrical, Mechanical, Mine/Geological, Environmental, Process throughout our Nitrogen and Phosphate Business Units.
Added 14 mins ago
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Senior Engineer, NROC Rotating Equipment
Nutrien Ag Solutions
Loveland, CO
- $127,837 to $149,000 USD / year
…pumping systems for rotating equipment in a nitrogen fertilizer process plant; Monitoring thermodynamics of compression and expansion cycles; and Applying Lubrication and Vibration…
Added 14 mins ago
Quality Technician - copy
Spirax-Sarco Ltd.
La Vergne, TN
…Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range…
Added 15 mins ago
Software Engineer Manager, Google Cloud, API Proxy
Google
Sunnyvale, CA
In most instances, this position requires in-person interviews as part of the hiring process.
Added 15 mins ago
Software Engineer, Infrastructure, Search Intelligence
Google
Boulder, CO
In most instances, this position requires in-person interviews as part of the hiring process.
Added 18 mins ago
SDE II, AVMS
Amazon.com Services LLC
Austin, TX
…team. As one of the founding members you will help shape team process, outcomes, and goals as part of interactions with Senior Amazon Leadership. Each day you will achieve new successes as…
Added 19 mins ago
Manufacturing Engineer II
Bioventus LLC
Memphis, TN
The Manufacturing Engineer is responsible for support and sustaining of existing products. The position is also responsible for delivering technical service of products including:…
Added 22 mins ago
Full Stack Software Engineer (Hybrid Telework) TS/SCI /w poly
Praxis Engineering Technologies LLC
United States
The Full Stack Engineer must have:
Added 22 mins ago
Senior Development Scientist
Corning
Hickory, NC
As a Senior Automation Process Engineer working in development, you will lead the definition, maturation, and validation of how next-generation automated manufacturing processes must work.…
Added 23 mins ago
Postdoctoral Scholar TBV Vaccine Discovery
University of South Florida
Tampa, FL
Design and engineer soluble recombinant antigens, including codon optimization for mammalian cell expression (HEK293) and the addition of appropriate affinity purification tags.
Added 24 mins ago
Analysis Technology Engineer
Samsung Austin Semiconductor, LLC.
1530 FM 973 Taylor, TX
As an engineer in Analysis Technology, you will work to maintain, improve capability and efficiency of all equipment in your scope to ensure we maintain the quality of utility supply to our…
Added 24 mins ago
Investment Management Engineer
Samsung Austin Semiconductor, LLC.
1530 FM 973 Taylor, TX
The Investment Management Engineer will support the management and financial oversight of all Korea-funded investments for Samsung Austin Semiconductor new Fabs, including construction,…
Added 25 mins ago
Senior Legal Engineer
Newcode.ai
Remote, United States
…we're building and evolving every day. That means not every process, playbook, or framework is already in place, and priorities can shift…

RegScale

Customer Success Engineer II

Remote, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

RegScale is a continuous controls monitoring (CCM) platform purpose-built to deliver fast and efficient GRC outcomes. We help organizations break out of the slow and expensive realities that plague legacy GRC tools by bridging security, risk, and compliance through controls lifecycle management. By leveraging CCM, organizations experience massive process improvements like 90% faster certification times, and 60% less audit prep time. Today’s expansive security and compliance requirements can only be met with a modern, CCM based approach, and RegScale is the leader in that space.

Position

We are seeking a Customer Success Engineer II (CSE) to own a portfolio of customer accounts and serve as both their primary point of contact for day-to-day success and their technical expert on the RegScale platform. This role blends the account ownership of a Customer Success Manager with the hands-on troubleshooting, configuration, and training skills of an engineer. You will work across the organization to ensure customers achieve adoption, retention, and measurable value from RegScale, and you will help customers navigate U.S. Federal compliance requirements such as NIST RMF and FedRAMP, so knowledge of the Federal space is essential.

This is a high-impact role for someone who thrives in a fast-paced startup, loves solving problems, and is passionate about making customers successful.

This position must be filled by a U.S. citizen and is subject to a background check and unannounced drug testing requirements.

Activities

Portfolio Ownership and Customer Success

Own a portfolio of customer accounts, serving as the primary point of contact for day-to-day success, technical guidance, and relationship management.
Drive onboarding, adoption, and ongoing value realization across the RegScale platform.
Run regular success reviews and renewal conversations, identifying expansion and upsell opportunities.
Maintain accurate account health, usage, and risk data in PlanHat and Salesforce.
Execute established playbooks for proactive engagement and consistent support delivery.

Technical Support and Platform Expertise

Serve as the first line of technical response for the customers in your portfolio, including issues submitted through the Support Portal.
Gather details, reproduce issues when possible, and provide Tier 1 troubleshooting; resolve Tier 2 issues when feasible by applying product knowledge and established best practices.
Escalate complex or unresolved cases to Tier 3 with complete documentation, and follow them through to resolution.
Work directly in the platform to show capabilities, diagnose adoption barriers, and recommend how customers should set up their compliance programs, such as control mapping, assessments, POA&Ms, and continuous monitoring.
Understand how RegScale connects to the customer’s security stack (vulnerability scanners, asset inventories, ticketing, cloud providers) through APIs and integrations, and work out whether an issue is a configuration, data, or product problem before escalating.
Support customers working toward U.S. Federal compliance requirements such as NIST RMF/ATO and FedRAMP (including FedRAMP 20x), helping translate those requirements into platform setup, integrations, and clear next steps.
Monitor SLA commitments to ensure timely, high-quality responses, and maintain accurate records of customer interactions and resolutions in Salesforce and Jira.

Collaboration and Customer Advocacy

Partner with Sales, Support, and Product to resolve customer issues, escalating complex or strategic matters to leadership as needed.
Capture and relay customer feedback to Product and Services teams to drive enhancements and process improvements.
Contribute to FAQs, knowledge base articles, and training content to improve customer enablement.
Partner with your colleagues on adjacent accounts to continuously be the Voice of the Customer and drive accountability across the org to meet your customers’ objectives.

Required Skills

Strong troubleshooting and problem-solving skills with attention to detail, including the ability to reproduce issues and determine whether a problem is a configuration, data, or product issue.
Working knowledge of APIs and integrations, and experience administering or configuring a SaaS platform, or a technical certification (e.g., Security+, CISSP, cloud certifications).
Knowledge of the U.S. Federal space, including NIST RMF, the ATO process, and FedRAMP, and how Federal agencies, programs, and contractors operate.
Strong customer-facing skills with the ability to earn trust and credibility with technical and business stakeholders.
Experience managing a portfolio of accounts and balancing multiple competing priorities, including multiple tickets at once.
Solid understanding of SaaS business models and renewal/retention dynamics.
Familiarity with security, risk, or compliance domains, and the curiosity to keep learning about cybersecurity, compliance, and enterprise SaaS.
Excellent written and verbal communication and organizational skills, for both technical and non-technical audiences.
Proficiency in tools like Salesforce, Jira, PlanHat, ticketing/case management systems, and collaboration platforms.

Education/Training, Qualifications, And Certification

4+ years of experience in Customer Success, Technical Support or Support Engineering, Solutions Engineering, or Account Management in a B2B SaaS company.
Background in governance, risk, and compliance (GRC), cybersecurity, or enterprise SaaS delivery a plus.
Bachelor’s degree in Computer Science, Information Systems, or a related field preferred; equivalent practical experience considered.
Relevant certifications a plus (e.g., CSM, Security+, CISSP, cloud certifications, ITIL).
Hands-on experience supporting customers through NIST RMF/ATO, FedRAMP, or CMMC, or working with U.S. Federal government agencies, programs, or contractors, strongly preferred.
Familiarity with compliance-as-code concepts, such as OSCAL and FedRAMP 20x Key Security Indicators, a plus.

Apply on jobs.ashbyhq.com About employer

More about this job

Skills

Troubleshooting
Salesforce
Technical support
Product knowledge
Jira
Problem solving
Attention to detail
Security+
CISSP
Business model
Regulatory compliance
Cybersecurity
Communication skills
Organizational skills
Case management
Collaboration
Computer science
CSM
ITIL

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Work requirements

Jobs in the United States