Jobs in the United States

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Information Systems Security Engineer (ISSE)
Abacus Technology
Hanscom AFB, MA
Must hold one of the following certifications: Security+, CASP+/SecurityX, CISA, CISSP, CISM, GSLC, or CCISO · Must have solid communications skills and be capable of working with all levels of an organization
Added just now
Senior Sales Engineer - Majors, NYC Financials
Zscaler
Remote, United States
We are looking for a Senior Sales Engineer to join our Majors Account team to help support the largest financial customers. This is an East role in NYC Metro, reporting to the Sales…
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Cloud Engineer, Atlas Platform
Fidelity Technology Group, LLC
Merrimack, NH
As a Cloud Engineer on the Atlas Core Services team, you will help design, build, and support Fidelity's Atlas platform, an internal Infrastructure-as-a-Service (IaaS) platform that…
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Lead Electrical Engineer - Solar
WESTWOOD PROFESSIONAL SERVICES INC
Middleton, WI
Must have a strong work ethic along with a positive attitude
Added just now
Lead Electrical Engineer - Solar
WESTWOOD PROFESSIONAL SERVICES INC
Plano, TX
Must have a strong work ethic along with a positive attitude
Added just now
Lead Electrical Engineer - Solar
WESTWOOD PROFESSIONAL SERVICES INC
Minnetonka, MN
Must have a strong work ethic along with a positive attitude
Added just now
WP
Lead Electrical Engineer - Solar
WESTWOOD PROFESSIONAL SERVICES INC
Westminster, CO
- $110,000 to $145,000 USD / year
Must have a strong work ethic along with a positive attitude
Added just now
AT
Senior Network Engineer
Ascend Technologies
Remote, United States
- $100,000 USD / year
…controllers, and firewalls. In addition to support, the senior network engineer will be involved in designing, deploying, configuring and securing network infrastructure for clients. The…
Added 1 min ago
Full Stack Agentic AI Engineer Manager/Senior Manager
Accenture LLP Company
NY
(If Associate’s Degree, must have minimum 6 years work experience)
Added 1 min ago
Senior Consultant, AI Strategy (Contract to Hire)
MojoTech
Remote, United States
MojoTech is an innovative technology consulting firm that leverages strategy, design, data, and software engineering to create results-driven, AI-enabled, digital products and experiences.
Added 1 min ago
Sales Application Engineer Trainee Program (May 2027 Cohort)
Danfoss
Loves Park, IL
Start your engineering career by turning technology into solutions for real customer challenges. As an Application Engineer Trainee with Danfoss Drives, you’ll build deep technical…
Added 1 min ago
Building Engineer
Foundry Commercial
Atlanta, GA
The Lead Engineer is responsible for performing or directing the performance of all service maintenance requests for a specific property or portfolio of properties.
Added 2 mins ago
AS
Electronic Security Systems Engineer
AMERICAN SYSTEMS
Remote, United States
- $140,000 to $175,000 USD / year
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test &…
Added 2 mins ago
Manufacturing Engineer - Intern
General Dynamics Mission Systems
Taunton, MA
Candidates should demonstrate a thorough understanding of engineering technology. Engineering Interns must be enrolled in an accredited degree program in Computer Engineering, Systems…
Added 3 mins ago
Senior Principal FPGA Design Engineer
BAE Systems
Austin, TX
…Controls, Aircraft Engine Controls, Ground Vehicle Power Management Systems, Aircraft Electrification Systems, Advanced Air Mobility Systems, Autonomous Flight Systems, Flight Deck Systems,…
Added 3 mins ago
Optical Hardware Test Engineer
Anduril Industries
Lexington, MA
As a Hardware Test Engineer you will be responsible for ensuring that we are testing our systems to stringent standards ensuring that we are consistently shipping the highest quality…
Added 3 mins ago
Laser Test Engineer
Anduril Industries
Lexington, MA
As a Laser/Camera Test Engineer you will be responsible for ensuring that we are testing our systems to stringent standards ensuring that we are consistently shipping the highest quality…
Added 3 mins ago
Sr. Network Engineer
Police & Fire Federal Credit Union
Bensalem, PA
The Senior Network Engineer is responsible for the design, implementation, configuration, maintenance, troubleshooting, and operational support of PFFCU’s enterprise network infrastructure.…
Added 3 mins ago
Fitter-Welder - 3rd Shift
Burton, MI
At Miller Industries, we design, engineer, and manufacture custom products right here in the USA, at our locations in Fenton and Burton, Michigan, and with additional engineering support in…
Added 4 mins ago
Subsystem Technical Lead - Steering, Brakes and Chassis Electrical Integration
Stellantis
Auburn Hills, MI
…industrialization. This role will interface with the Chief Vehicle Engineer, Program Managers, and Subsystem Technical Managers (SSTMs) to ensure the timely delivery of components to the…
Added 4 mins ago
Process Engineer
Corin Group
Raynham, MA
Proficiency in Microsoft Office and engineering systems.
Added 4 mins ago
SS
Applications Engineer Level II
Softthink Solutions Inc
Bethesda, MD
- $45 to $55 USD / hour
Must have public trust clearance
Added 5 mins ago
Field Engineer - PA L2 - (EE26138)
TMEIC Corporation Americas
Roanoke, VA
· Troubleshoot and correct application and/or design issues in hot and cold rolling systems
Added 5 mins ago
Staff Software Engineer
Guild Mortgage
Remote, United States
The Staff Engineer is a senior individual contributor within Guild’s IT Factory, the team that builds shared engineering tools, software components, and platform capabilities used by…
Added 6 mins ago
Project Manager - LMH Equipment Proposal & Project Management Team
Hammond, LA
This role sits at the intersection of customers, engineering, manufacturing, and business operations. You will develop technical proposals, lead equipment projects from concept through…

RegScale

Customer Success Engineer II

Remote, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

RegScale is a continuous controls monitoring (CCM) platform purpose-built to deliver fast and efficient GRC outcomes. We help organizations break out of the slow and expensive realities that plague legacy GRC tools by bridging security, risk, and compliance through controls lifecycle management. By leveraging CCM, organizations experience massive process improvements like 90% faster certification times, and 60% less audit prep time. Today’s expansive security and compliance requirements can only be met with a modern, CCM based approach, and RegScale is the leader in that space.

Position

We are seeking a Customer Success Engineer II (CSE) to own a portfolio of customer accounts and serve as both their primary point of contact for day-to-day success and their technical expert on the RegScale platform. This role blends the account ownership of a Customer Success Manager with the hands-on troubleshooting, configuration, and training skills of an engineer. You will work across the organization to ensure customers achieve adoption, retention, and measurable value from RegScale, and you will help customers navigate U.S. Federal compliance requirements such as NIST RMF and FedRAMP, so knowledge of the Federal space is essential.

This is a high-impact role for someone who thrives in a fast-paced startup, loves solving problems, and is passionate about making customers successful.

This position must be filled by a U.S. citizen and is subject to a background check and unannounced drug testing requirements.

Activities

Portfolio Ownership and Customer Success

Own a portfolio of customer accounts, serving as the primary point of contact for day-to-day success, technical guidance, and relationship management.
Drive onboarding, adoption, and ongoing value realization across the RegScale platform.
Run regular success reviews and renewal conversations, identifying expansion and upsell opportunities.
Maintain accurate account health, usage, and risk data in PlanHat and Salesforce.
Execute established playbooks for proactive engagement and consistent support delivery.

Technical Support and Platform Expertise

Serve as the first line of technical response for the customers in your portfolio, including issues submitted through the Support Portal.
Gather details, reproduce issues when possible, and provide Tier 1 troubleshooting; resolve Tier 2 issues when feasible by applying product knowledge and established best practices.
Escalate complex or unresolved cases to Tier 3 with complete documentation, and follow them through to resolution.
Work directly in the platform to show capabilities, diagnose adoption barriers, and recommend how customers should set up their compliance programs, such as control mapping, assessments, POA&Ms, and continuous monitoring.
Understand how RegScale connects to the customer’s security stack (vulnerability scanners, asset inventories, ticketing, cloud providers) through APIs and integrations, and work out whether an issue is a configuration, data, or product problem before escalating.
Support customers working toward U.S. Federal compliance requirements such as NIST RMF/ATO and FedRAMP (including FedRAMP 20x), helping translate those requirements into platform setup, integrations, and clear next steps.
Monitor SLA commitments to ensure timely, high-quality responses, and maintain accurate records of customer interactions and resolutions in Salesforce and Jira.

Collaboration and Customer Advocacy

Partner with Sales, Support, and Product to resolve customer issues, escalating complex or strategic matters to leadership as needed.
Capture and relay customer feedback to Product and Services teams to drive enhancements and process improvements.
Contribute to FAQs, knowledge base articles, and training content to improve customer enablement.
Partner with your colleagues on adjacent accounts to continuously be the Voice of the Customer and drive accountability across the org to meet your customers’ objectives.

Required Skills

Strong troubleshooting and problem-solving skills with attention to detail, including the ability to reproduce issues and determine whether a problem is a configuration, data, or product issue.
Working knowledge of APIs and integrations, and experience administering or configuring a SaaS platform, or a technical certification (e.g., Security+, CISSP, cloud certifications).
Knowledge of the U.S. Federal space, including NIST RMF, the ATO process, and FedRAMP, and how Federal agencies, programs, and contractors operate.
Strong customer-facing skills with the ability to earn trust and credibility with technical and business stakeholders.
Experience managing a portfolio of accounts and balancing multiple competing priorities, including multiple tickets at once.
Solid understanding of SaaS business models and renewal/retention dynamics.
Familiarity with security, risk, or compliance domains, and the curiosity to keep learning about cybersecurity, compliance, and enterprise SaaS.
Excellent written and verbal communication and organizational skills, for both technical and non-technical audiences.
Proficiency in tools like Salesforce, Jira, PlanHat, ticketing/case management systems, and collaboration platforms.

Education/Training, Qualifications, And Certification

4+ years of experience in Customer Success, Technical Support or Support Engineering, Solutions Engineering, or Account Management in a B2B SaaS company.
Background in governance, risk, and compliance (GRC), cybersecurity, or enterprise SaaS delivery a plus.
Bachelor’s degree in Computer Science, Information Systems, or a related field preferred; equivalent practical experience considered.
Relevant certifications a plus (e.g., CSM, Security+, CISSP, cloud certifications, ITIL).
Hands-on experience supporting customers through NIST RMF/ATO, FedRAMP, or CMMC, or working with U.S. Federal government agencies, programs, or contractors, strongly preferred.
Familiarity with compliance-as-code concepts, such as OSCAL and FedRAMP 20x Key Security Indicators, a plus.

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More about this job

Skills

Troubleshooting
Salesforce
Technical support
Product knowledge
Jira
Problem solving
Attention to detail
Security+
CISSP
Business model
Regulatory compliance
Cybersecurity
Communication skills
Organizational skills
Case management
Collaboration
Computer science
CSM
ITIL

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Work requirements

Jobs in the United States