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Finance Data, Analytics & AI - Experienced Associate
PwC US Consulting LLP
Dallas, TX · Grand Rapids, MI · Raleigh, NC · Charlotte, NC · Cincinnati, OH · Cleveland, OH · Columbia, SC · Kansas City, MO · Columbus, OH · Las Vegas, NV · Little Rock, AR · Baltimore, MD · Richmond, VA · Louisville, KY · Birmingham, AL · St. Louis, MO · Albany, NY · Tampa, FL · Atlanta, GA · Toledo, OH · Austin, TX · Miami, FL · Milwaukee, WI · Minneapolis, MN · Denver, CO · Des Moines, IA · Nashville, TN · Detroit, MI · New Orleans, LA · Buffalo, NY · Oklahoma City, OK · Fort Worth, TX · Greensboro, NC · Philadelphia, PA · Phoenix, AZ · Pittsburgh, PA · Houston, TX
What You Must Have
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Regions Bank

Work Management Platform Analyst

Birmingham, AL, United States

$66,852.50 USDMedian: $81,720.00 USD

Apply on regions.wd5.myworkdayjobs.com About employer

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Job details

Pay: $66,852.50 USDMedian: $81,720.00 USD
Experience: 2 – 3+ years of experience administrating and supporting enterprise work management platforms, such as Atlassian Cloud (Jira and Confluence).
Posting language: English
Posted: Nov 13, 2026

Original job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.

Primary Responsibilities

Obtains information on application design and functionality to propose solutions to end users
Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
Monitors routine and critical processes and workflows to proactively identify problem trends
Assists with application implementations and configuration
Performs root cause analysis and provides technical solutions to production related application errors
Performs application testing in various environments
Deploys service releases, patches, requests, and customizations
Submits work to be thoroughly reviewed and checked by a senior associate
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

Bachelor's degree in a related field
Or Associate's degree in a related field and two (2) years of experience
Or High School Diploma and four (4) years of experience

Skills and Competencies

Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to communicate technical problems and solutions to non-technical users
Excellent written and verbal communication skills
Key Responsibilities
Administer and support enterprise work management platforms.
Engage with end users to troubleshoot issues, gather requirements, and implement solutions aligned with platform best practices, governance standards, and compliance requirements.
Configure and maintain workflows, fields, permissions, automations, and other platform capabilities.
Provide end-user consultation, support, and training.
Support integrations and platform-related enhancements.
Evaluate platform usage, configurations, and processes to identify opportunities for standardization, efficiency, governance, compliance, and continuous improvement.
Maintain platform documentation, standards, and knowledge articles.
Desired Skills & Experience
2 – 3+ years of experience administrating and supporting enterprise work management platforms, such as Atlassian Cloud (Jira and Confluence).
Experience administering and configuring enterprise work management platforms, including workflows, screens, custom fields, permissions, automations, and reporting solutions.
Strong troubleshooting and problem-solving skills.
Strong written and verbal communication/customer service skills.
Strong understanding of Agile methodologies and SDLC practices.
Ability to balance user support, platform administration, governance, and continuous improvement activities.

This position will be onsite in Birmingham, Charlotte, or Atlanta with strong preference for Birmingham.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type Full time

Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$66,852.50 USDMedian: $81,720.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details Riverchase Operations Center

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Apply on regions.wd5.myworkdayjobs.com About employer

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Jobs in the United States