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Redwood Software

Senior Engagement Manager

Remote, United States

Apply on job-boards.greenhouse.io About employer

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server - in the cloud or on premises - with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

Engagement Managers at Redwood are responsible for managing successful engagements for new (and existing) Redwood customers as part of the Professional Services(PS) team.

Works closely with Sales to help support Sales pipeline, sell Professional Services, and develop Statements of Work(SOW) defining the project’s goals/objectives, scope, and deliverables
Develops detailed project plans, risks, issues and financial tracking deliverables for each implementation to meet the project’s goals and objectives as defined in the SOW
Communicates project milestones, estimated delivery dates, and potential delays to all levels of customers and internal stakeholders
Responsible for day-to-day management and leading multiple projects to completion on time and within budget
Liaising with executives and project stakeholders providing project progress and reports as required
Predict resources needed to reach the project’s objectives and manage resources in an effective and efficient manner
Responds to customer questions and guides them to a successful implementation of Redwood product(s)
Identifies project gaps and makes recommendations to improve project management and implementation processes
Works with PS management to meet and exceed PS team KPIs
AI forward thinking looking for opportunities to optimize and drive efficiencies through AI initiatives

YOUR EXPERIENCE

5+ years experience in “customer-facing” program/project leadership role planning and managing multiple enterprise level engagements of different sizes and complexities
2+ years experience leading workload or business process automation engagements
ERP experience, particularly SAP, awareness of SAP Rise, S4/Hana a bonus
Ability to manage multiple engagements at the same time
Curious and inquisitive
Project management certification preferred
Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with senior executive to C-level personnel
Strong organizational skills with an ability to manage competing customer demands, multiple priorities, commitments, and projects.
Strong time management skills with ability to calibrate priorities daily.
Strong analytical skills regarding technical and project management issues
Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution.
Exemplary customer service attitude with business development and customer relationship management experience.
Ability to facilitate and harness cross-team collaboration working with teams in person and virtually.
Experience with Professional Services Automation(PSA) software preferred.
Experience with Smartsheet a bonus.
Experience selling Professional Services to new or prospective clients pre-implementation is an advantage
Experience selling Professional Services to new or prospective clients pre-implementation is advantageous.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

THE LEGAL BIT

Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Privacy@Redwood.com

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

IMPACT
Sales
Manage resources
Project management
Business processes
ERP
SAP
Presentation skills
Organizational skills
Time management
Analytical skills
Troubleshoot
Customer service
Collaboration
Smartsheet
Computer science
Data protection

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Work requirements

Jobs in the United States