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Redwood Logistics

Customer Operations Representative

Chicago, IL, United States

$45,000

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Job details

Pay: $45,000
Posting language: English
Posted: Nov 2, 2026

Original job description

Customer Operations Representative

Reports To: Senior Manager of Strategic Operations

Location: Chicago, IL

Environment: Hybrid (4 days onsite, 1 remote (after 90 day training period)

Status: Non-Exempt; Salaried

Work Schedule:

This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Customer Operations Representative, working within Redwood Multimodal (one of our entities), you will be responsible for providing excellent customer service while overseeing daily operational functions which may include: correcting customer problems, data entry, load building, scheduling appointments, and more. The ideal candidate will work well in a dynamic and fast-paced environment while maintaining the ability to multi-task and prioritize responsibilities.

How You Make a Difference Everyday:

Oversee and manage operational workflow for designated accounts, providing exceptional customer service
Identify, investigate, and correct unique customer problems and order delays
Schedule freight pick-up and delivery appointments
Precise data entry work which includes building orders in Redwood’s proprietary TMS
Provide freight status updates to shippers, receivers, customers, and internal parties
Communicate relevant updates to customer and/or internal carrier account teams as needed
Verify all freight charges, and resolve all accounting discrepancies prior to final invoicing
Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail
Efficient and effective problem-solving related to customer shipments.

You’ve Got This?

Clear and effective communication/interpersonal skills
Ability to change focus quickly due to demands of market conditions and/or company needs
Exceptional attention to detail
Strong critical thinking skills
Prior customer service experience a plus

Compensation Range:

Salary Range:

$45,000

This position is eligible to earn monthly incentives based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.

What We Offer:

Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility
Employee referral bonus program
Employee Resource Groups (ERGs)
Annual fundraising and volunteer events to give back to communities
Paid time off, floating holidays, time off to volunteer and rollover
Paid parental leave
Medical, dental, vision and 401k plans (with match)
Flexible spending account, mass transit and dependent care plans available
Health savings account, with a annual company contribution for plan participants
Short-term and long-term disability; life insurance policies subsidized by company
Additional benefits including pet insurance, accident care, access to legal advice and more

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.