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Staff Engineer
MOXFIVE
Remote, United States
- $200,000 to $250,000 USD / year
- Cloud Architecture: Experience with a major cloud provider, infrastructure as code, and container orchestration, including designs that keep each customer's or case's data isolated.
Added 1 min ago
MC
Cloud Engineer III
McDonald's Corporation
Chicago, IL
- $141,662 to $177,077 USD / year
This opportunity is part of Global Technology Infrastructure & Operations (GTIO), where our mission is to deliver modern, relevant technology that supports the way McDonald’s works. We…
Added 1 min ago
ESS, Principal Software & Data Engineer
SK Battery America
Troy, MI
The Principal Software & Data Engineer will be a foundational member of the Energy Management Systems (EMS) engineering organization, responsible for designing and building the software and…
Added 2 mins ago
RF
Senior Security Engineer
RTA FLeet
Remote, United States
- $160,000 to $185,000 USD / year
RTA is looking for a Senior Security Engineer to protect every layer of our tech stack and culture. Our Fleet360 platform is a multi-tenant SaaS on AWS. Hundreds of fleets rely on it,…
Added 2 mins ago
Senior Principal Systems Development Engineer
Round Rock, TX · TX
Infrastructure Solutions Group (ISG) builds the products that power infrastructure, solutions, and data management our customers need most. Our teams design and develop the hardware and…
Added 3 mins ago
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Staff Machine Learning Engineer, Offsite Ads
Coupang
United States
- $164,000 to $282,000 USD / year
As our Staff Machine Learning Engineer for Coupang Media Group (CMG), Offsite Ads, you will be responsible for defining and building the next generation of machine learning systems,…
Added 3 mins ago
Staff Software Development Engineer, Marine & RV/Camping
Storable
Seattle, WA
Storable is seeking a Staff Software Development Engineer to provide technical leadership across all products in our Marine and RV & Camping Divisions (Storable Marine and Newbook) and help…
Added 4 mins ago
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Systems Engineer I
Paychex
Webster, NY · Allentown, PA · High Point, NC · West Palm Beach, FL · Cincinnati, OH · Saint Petersburg, FL · Tempe, AZ · Phoenix, AZ
- $61,000 to $95,900 USD / year
Under moderate supervision, the Systems Engineer is responsible for designing, implementing, supporting, and continuously improving enterprise infrastructure platforms that enable critical…
Added 4 mins ago
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Senior Backend Engineer - Cloud Platform
Teleport
Remote, United States
- $222,000 to $342,000 USD / year
Don't wait for the future of infrastructure. Be part of it.
Added 4 mins ago
DE
Sr Product Software Engineer
Disney Entertainment & Sports LLC
Glendale, CA
- $144,100 to $193,200 USD / year
Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for…
Added 4 mins ago
Research Engineer, Robotics - Roboticist
The Allen Institute for Artificial Intelligence
Seattle, WA
Added 5 mins ago
Cloud Architect-Forward Deployed Engineer (FDE)
Oracle
St. Louis, MO
Oracle is seeking experienced cloud architects and infrastructure engineers to join an elite team supporting the U.S. Intelligence Community. As a Forward Deployed Engineer (FDE), you will…
Added 8 mins ago
Forward Deployed Engineer
DigiCert
Remote, United States
Prior forward-deployed engineering, product management, or early-engineer experience.
Added 8 mins ago
Senior Software Engineer
Raydar
Remote, United States
- Design robust infrastructure for complex, rule-heavy business logic.
Added 8 mins ago
CI
Engineer, Electrical Design - Graduate Development Program
Celestica International LP
Maple Grove, MN
- $65,000 to $75,000 USD / year
…platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. Working with the world’s leading…
Added 8 mins ago
Sr. Site Reliability Engineer, Playout
NBCUniversal
Miami, FL
Develop automated methods to provision, upgrade and monitor Distribution Engineering infrastructure and tools
Added 11 mins ago
Senior Forward Deployed Engineer (FDE Lead
ewminds consulting Services
East Pittsburgh, PA
Strong architectural and systems-thinking capabilities across services, data, and infrastructure.
Added 11 mins ago
Senior Pre-Sales Infrastructure/Network Design Engineer
ewminds consulting Services
New York, NY
Added 12 mins ago
Identity & Access Management (IAM) Engineer
Backblaze External Website
Remote, United States
The engineer partners with others across the organization to ensure applications, infrastructure, and services appropriately mediate access, separate security domains, minimize unnecessary…
Added 12 mins ago
Lead Software Engineer - ServiceNow
JPMC page
San Francisco, CA
As a Lead Software Engineer at JPMorganChase within the Infrastructure Platform ServiceNow IT Service Management , you are an integral part of an agile team that works to enhance, build,…
Added 13 mins ago
Onsite Service Engineer / Data Center
Unisys Corporation
Plano, TX
Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including…
Added 13 mins ago
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Forward Deployed Engineer (FDE), Life Sciences - SF
OpenAI
San Francisco, CA
- $185,000 to $300,000 USD / year
We are hiring a Forward Deployed Engineer (FDE) to push the frontier on what is possible today across drug discovery (e.g., target identification, molecular design, pre-clinical) and…
Added 13 mins ago
O
Forward Deployed Engineer (FDE), Life Sciences - NYC
OpenAI
New York, NY
- $185,000 to $300,000 USD / year
We are hiring a Forward Deployed Engineer (FDE) to push the frontier on what is possible today across drug discovery (e.g., target identification, molecular design, pre-clinical) and…
Added 15 mins ago
Staff Technical Program Manager, IT Audit & Governance
MongoDB
Austin, TX
This role is about accountability and execution. You'll work with cross-functional IT leaders across Infrastructure, Engineering, Security, Cloud, Enterprise Applications, and Business…
Added 15 mins ago
Site Reliability Engineer (Associate - Senior Level/Multiple Positions)
Mile Two, LLC
Dayton, OH
Architect and maintain secure GCP networking infrastructure, including VPCs, firewalls, and Interconnects, following zero-trust principles.

Redpanda Data

Senior Support Engineer

Remote, United States

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Job details

Experience: 5+ years of experience in L3 support of enterprise products, with a significant focus on distributed systems
Posting language: English
Posted: Nov 6, 2026

Original job description

Redpanda is the first runtime and control plane for agent-data interaction - a unified platform that combines streaming, SQL analytics, and intelligent connectivity with the governance layer enterprise AI agents need in production.

Built on infrastructure already trusted by Fortune 500 companies and fast-growing startups, Redpanda enforces governance entirely outside the agent's data path, controlling what agents see, limiting what they do, and capturing a tamper-proof record of everything they touch, so organizations never have to choose between innovation and control.

About the Role:

As a Technical Support Engineer at Redpanda, you will help our organization embody our commitment to delivering exceptional customer-centric technical support. Reporting directly to the Director, Technical Support, you will be a vital contributor to our growing support team in the Customer Success organization. In this role, you will play a fundamental part in ensuring our customers' success, fostering their confidence in our solutions, and elevating their overall experience.

Your primary focus will be to leverage your technical expertise to provide world-class support for Redpanda’s range of products and services. Your ability to understand and address our customers' needs and technical challenges will be at the heart of our customer-centric approach.

You Will:

Be the primary face of our organization to our customers to ensure we meet or exceed customer expectations on the Redpanda operation. These may be customer focused areas related to configuration, hardware, documentation, product, or requests for features
Work with engineering to drive and solve customer challenges from creation through resolution
Partner with product engineering groups on periodic root cause analysis on customer issues, and distill lessons learned for the rest of the organization
Build tools & services to create and improve support infrastructure, from issue life cycles to root cause trend analysis
Participate in on-call rotations to follow the sun in support of our customers
Ensure customer satisfaction through strong relationships with our Customer Success team

You Have:

5+ years of experience in L3 support of enterprise products, with a significant focus on distributed systems
Experience using AI tooling to automate repetitive tasks, or enhance troubleshooting
Strong understanding of Linux troubleshooting commands and regular expressions (grep/awk/sed)
Experience deploying and troubleshooting applications in Kubernetes
Strong experience with public cloud providers and containerization
Proficiency in Bash scripting and/or Python
Willingness to participate in an on-call rotation
Excellent written communication skills
Comfortable working with a 100% distributed engineering team and remote first company

Nice to Have:

Proficiency with Go
Experience supporting a SaaS platform
Experience supporting a streaming platform

Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. You'll dive into a nimble, high-impact team with the latest AI tools - and the budget to actually use them.

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More about this job

Skills

Technical support
Documentation
Root cause analysis
Linux
Troubleshooting
Kubernetes
Bash
Python
Communication skills
Go

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