Business Development Representative

Business Development Representative

Department: Sales Reports To: VP of Sales and Business Development FLSA Status: ☐ Exempt ☒ Non-Exempt Employment Type: ☒ Full-Time ☐ Part-Time ☐ Contractor Location: Hybrid – Taunton, MA

About Redemption Plus

At Redemption Plus, we're not just a prize supplier - we're Architects of Fun. We partner with family entertainment centers, bowling alleys, and cinemas across the country to create unforgettable guest experiences through exceptional prizes, design, and merchandising services. Guided by our core values - Customer Obsession, Accountability, and Hustle - we're building a culture where every team member takes ownership, acts with integrity, and makes an impact.

Position Summary

The Business Development Representative plays a key role in creating future revenue by generating qualified pipeline for the Redemption Plus Sales Team. This role focuses on proactive prospecting, inbound lead qualification, customer win-back, appointment setting, and coordinated outbound campaigns.

Success in this seat means consistently creating qualified meetings and opportunities, responding to leads quickly, reconnecting Redemption Plus with high-potential former customers, and maintaining accurate records of all business-development activity in Salesforce.

The Business Development Representative serves as the front end of the sales process - creating and qualifying opportunities before handing them to Account Executives for discovery, relationship development, and closing.

What's In It for You

• A real path into sales. This seat is designed as the starting point for a sales career, with a clear path to Account Executive as you grow your skills and results.
• Pay that rewards results. Base pay plus a quarterly bonus tied to clear, measurable goals. You'll always know what you're aiming for and how you're doing.
• Development with a plan behind it. You’ll get a personal growth plan, regular coaching from sales leadership and clear expectations for what it takes to move up.
• A hybrid schedule. Three days with the team in our Taunton office and two days remote.
• An industry people like hearing about. Our customers run arcades, bowling centers, trampoline parks, and cinemas. You'll spend your days talking with people whose job is creating fun, and you'll see the industry up close at trade shows.
• Modern tools. Salesforce and AI-enabled tools handle the research busywork so more of your day goes to real conversations.
• Recognition that means something. Every quarter, we give generous awards to team members who stand out for Customer Obsession, Accountability, and Hustle.
• Benefits that have your back. A competitive benefits package, plus paid time off and holidays so you can recharge.

Key Accountabilities

Prospecting & Pipeline Generation – Identifying and researching target accounts, contacts, territories, and market segments and executing consistent outbound activity to create new conversations, qualified meetings, and sales opportunities.

Inbound Lead Qualification – Responding promptly to assigned inbound leads, verifying lead information, gathering initial qualification details, assessing potential fit, and scheduling qualified discovery appointments with the appropriate Account Executive.

Customer Win-Back & Reactivation – Executing structured outreach to high-potential former customers and accounts that have not ordered within the established dormancy period. Creating meetings and qualified opportunities that enable Account Executives to reestablish the relationship and recover revenue.

Appointment Setting & Opportunity Handoff – Scheduling qualified appointments, documenting relevant context, and completing a clear, timely handoff to the assigned Account Executive. Ensuring the AE understands why the prospect may be a fit, what was learned, and what the next step should be.

Outbound Campaign Execution – Participating in approved prospecting, win-back, event follow-up, and market-development campaigns through consistent outreach, milestone completion, and accurate activity tracking. Partnering with Sales Operations and Marketing on lists, messaging, workflows, and campaign results.

CRM Activity & Pipeline Discipline – Maintaining accurate and timely records of prospecting activity, lead status, qualification details, meetings, and BDR-sourced opportunities in Salesforce. Following established lead-management, routing, and handoff processes.

Sales Support & Coverage – Providing light, defined sales support when Account Executives are traveling, at trade shows, or out of the office, and assisting the Sales Operations Coordinator during periods of high volume or absence.

Learning & Sales Development – Building strong knowledge of Redemption Plus products, services, customers, industry segments, sales processes, and qualification standards. Applying coaching and performance feedback to strengthen consultative communication and develop toward future sales career opportunities.

Core Competencies & Skills

Technical Competencies

• Experience with CRM platforms, preferably Salesforce, with strong activity and data-entry discipline.
• Understanding of prospecting, lead qualification, appointment setting, pipeline stages, and opportunity handoffs.
• Ability to conduct account and contact research using available tools and information sources.
• Strong written and verbal communication skills, including professional telephone, email, and virtual outreach.
• Proficiency in Microsoft Office and Google Workspace.
• Familiarity with ZoomInfo, LinkedIn Sales Navigator, sales-engagement platforms, or comparable prospecting tools is preferred.
• Ability to learn and communicate Redemption Plus products, services, differentiators, and customer value.
• Comfort using sales automation and AI-enabled tools responsibly to improve research, outreach, and productivity.

Behavioral Competencies

• Confident, curious, and comfortable initiating conversations with new prospects.
• Persistent and resilient without sacrificing professionalism or customer experience.
• Goal-oriented and motivated by measurable results.
• Highly organized, with the ability to manage outreach cadences, follow-up commitments, and multiple priorities.
• Strong listener who asks thoughtful questions and recognizes potential business needs.
• Coachable and willing to test, measure, and improve outreach approaches.
• Collaborative team player who communicates clearly with Account Executives, Sales Operations, Marketing, and leadership.
• Balances activity volume with thoughtful preparation, accurate qualification, and high-quality handoffs.

Education & Experience Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• 1-2 years of experience in business development, inside sales, lead generation, customer engagement, or another related function preferred.
• Entry-level candidates with strong evidence of communication ability, resilience, organization, and goal-oriented performance will be considered.
• Experience using Salesforce or a similar CRM platform is highly preferred.
• Previous B2B prospecting, appointment-setting, or customer-reactivation experience is preferred.
• Experience in the family entertainment, amusement, attractions, hospitality, or related industry is a plus.

Physical & Travel Requirements

• Hybrid work schedule: three days in office and two days remote.
• Ability to perform work requiring extended periods of computer and telephone use.
• Ability to lift up to 20 lbs. for trade show materials or product samples.
• Travel required, approximately 10–15%, for trade shows, sales meetings, and off-site team events.
• Occasional schedule flexibility may be required to support events or communicate with prospects across multiple time zones.