Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Manufacturing Engineering Manager
Default Brand
West Chester Twp, OH
The Dixon Group is looking for a Manufacturing Engineering Manager to join our team in West Chester, Ohio! In this role, you'll work closely with Manufacturing, Machining, and Engineering…
Added 1 min ago
Technical Information Architecture Systems Administrator
TerraPower
Everett, WA
The Technical Information Architecture Systems Administrator reports to the Operations Program Manager and is responsible for building the structure, systems, and organizational…
Added 1 min ago
Manager Product Planning Orders Automation
BCD
United States
As a member of the Engineering team, you will work on a range of complex (and fun!) problems and be responsible for the end-to-end delivery of new product features. You will work on a…
Added 1 min ago
Manager, Technical Services
Grace Hill
Remote, United States
The Manager, Technical Services leads Grace Hill's systems integration delivery team within the Delivery organization, reporting to the Senior Director, Delivery. This role owns the backend…
Added 1 min ago
Quality Engineer-Kiewit Nuclear Solutions-Idaho-OKLO
Kiewit
Idaho Falls, ID
…Sr Quality Engineer, you will report directly to the Quality Manager, and will administer the Project Quality Plan. In this role, you will be responsible for assuring that the quality…
Added 2 mins ago
Director, Program and Portfolio Management
Fanatics Commerce
Atlanta, GA · Jacksonville, FL
Partner closely with Product Management leadership, Engineering, and business sponsors to keep portfolio delivery status aligned to product roadmaps and priorities, and to surface and…
Added 2 mins ago
Senior Director, Service Manager
ABB Inc
Tacoma, WA
Your role and responsibilities:As the Senior Director, Service Manager you will lead the Electrification Service team in the West US region, which comprises 18 states across five time…
Added 2 mins ago
AI
Offshore / Onshore Field Service Technician
ABB Inc
Tacoma, WA
- $83,300 to $133,280 USD / year
Bachelor's degree in engineering ortechnical field and 5 years of relevant experience highly preferred
Added 2 mins ago
Senior Project Manager, Data Centers Project & Development Services
Cushman & Wakefield
Kansas City, MO
The Senior Project Manager provides project management experience to designated projects and assignments for a particular client account, property portfolio, or large facility/complex…
Added 3 mins ago
Corporate Account Manager
Buckman
United States
Coordinate activities across Sales, Technical Service, Marketing, Supply Chain, Operations, and Product Management.
Added 3 mins ago
Superintendent- Service (Seattle)
Thyssenkrupp Elevator Corporation
Kirkland, WA
TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all…
Added 3 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Inc
Remote, United States
…incentive model design; governance and decision rights; process engineering, and metrics design. The incumbent works closely with senior/executive leadership, Physicians and technical staff…
Added 3 mins ago
Senior Water/Wastewater Engineer V
Baxter and Woodman Inc
Janesville, WI · Milwaukee, WI · Waterford, WI
Your future position: Senior Water/Wastewater Operations Project Manager
Added 4 mins ago
Analyst - Plastics Recycling
Circular Action Alliance
Remote, United States
The Plastics Recycling Analyst is a position within the National Material Services function of Program Planning and Operations (PPO), which also includes Compliance & Regulatory Affairs,…
Added 6 mins ago
Self-Perform Operations Project Manager - Concrete
Turner Construction
Memphis, TN · Proctor, AR
Lead, direct, and coordinate management of Self-Perform Operations (SPO) projects, including overall project pursuit, staffing, proactive planning and implementation, budget, and risk…
Added 6 mins ago
Capital Projects & Asset Manager
TURNER HR SERVICES
Blaine, WA
Under the direction of the General Manager and in conjunction with the Maintenance Supervisor, the BBVCC Asset Engineer is responsible for protecting, maintaining, replacing, improving, and…
Added 6 mins ago
Sr. Manager, Recruiting Operations
Samsara
Remote, United States
Samsara's Recruiting Operations team runs the engine behind every hire, from the moment a req opens to the day an offer is signed. We're looking for a Senior Manager to own that engine end…
Added 6 mins ago
Sr. Industry Manager, Travel
Pinterest
NY
As a Sr. Industry Manager, you will define, launch and lead strategic outcomes and operationalize the vision for the Travel team. We’re looking for a high-performing candidate with…
Added 6 mins ago
Technical Program Manager, Data & Analytics
The Hertz Corporation
Jefferson City, MO
The Technical Program Manager, Data & Analytics will provide overall technical leadership for the support, maintenance and operations of our Data & Analytic and MFT(Manage File Transfer)…
Added 6 mins ago
Sr. Manager, Asset Management - Renewable Energy Investments (St. Louis or St. Pete)
Raymond James Financial, Inc.
Saint Louis, MO
+ 5+ years in tax credit asset management and/or investment operations experience
Added 7 mins ago
Sr. Service Technician, Tysons Galleria
Lucid Motors
McLean, VA
…to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined…
Added 7 mins ago
Northern California Power Delivery Program Lead
HDR
Sacramento, CA · Walnut Creek, CA · Folsom, CA
Engage in power delivery professional services to meet client expectations as Program Manager, Project Manager and/or Engineering Manager. Build and maintain trusted client relationships by…
Added 7 mins ago
Digital Delivery Lead
HDR
San Antonio, TX · Round Rock, TX
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 7 mins ago
Civil - Senior Engineering Technician - Water
Black & Veatch Family of Companies
Houston, TX
…innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of…
Added 8 mins ago
Quality Systems Supervisor
Refresco
Wharton, NJ
Provide second level support to Quality Manager for day-to-day operations.

Red River

Manager, IT Client Operations

Chantilly, VA, United States

Pay or shift range: $100,000 USD to $120,000 USD

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay or shift range: $100,000 USD to $120,000 USD
Experience: 5+ years of experience in managed services, IT service delivery, or client-facing operations roles.
Posting language: English
Posted: Oct 31, 2026

Original job description

Pay or shift range: $100,000 USD to $120,000 USD

This is a general range for the position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.

Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.

We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.

Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:

Collaboration - You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
Creativity - You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value “brainstorming” as an expression.
Empathy - You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.
Integrity - You willingly receive and give feedback; you are open about what’s working and what needs to improve; you admit mistakes openly and share learnings widely.
Judgment - You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions.
Purpose - You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.
Resilience - You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge.
Selflessness - You are considerate when searching for new and different ideas; you seek what’s best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.

The IT Client Operations Manager is a client-facing governance role within the Managed Services division, responsible for ensuring that operational service delivery aligns with client expectations and contractual commitments. This position acts as the primary day-to-day contact for assigned clients , working closely with Service Desk Leadership , who oversees technical operations, and the Service Delivery Manager (SDM) , who manages service performance. The Operations Manager plays a key role in client satisfaction, operational oversight, and cross-functional coordination across support teams.

Key Responsibilities:

Client Relationship & Governance

Serve as the daily operational liaison for assigned clients, maintaining clear, proactive communication on service performance and priorities.
Lead governance functions including weekly operational reviews, monthly performance updates, and quarterly business reviews (QBRs).
Represent the client's voice internally, ensuring alignment of service delivery to business needs.

Service Oversight & Coordination

Track and report service performance against SLAs and KPIs in coordination with SDM and Service Desk Leadership.
Drive the creation and maintenance of client-specific runbooks, knowledge documentation, and escalation procedures.
Support service transitions, onboarding activities, and delivery of new services through planning and governance readiness.

Incident, Problem, and Escalation Management

Coordinate with SDM and technical leadership during major incidents and escalations, ensuring timely and clear communication with the client.
Contribute to root cause analyses and improvement actions following incidents or chronic issues.
Monitor service health trends and partner with internal teams to resolve recurring challenges.

Operational Excellence

Identify opportunities for operational and service improvement based on client feedback, trend analysis, and governance data.
Collaborate across teams (Service Desk, NOC, Engineering, Tools) to align delivery execution with client expectations and business objectives.
Promote adoption of service management best practices and standards across the delivery lifecycle.

Supporting Account Operations Management in the process of authorizing invoicing as part of contract management.

Reviewing monthly charges and invoices to assure the accuracy of service fees and other charges including accurate pass-through expenses.
Investigating variances relating to forecast expenditures or incurred expenditures.
Reviewing and providing input on any amendments or Changes that modify the Service Fees
Other business duties as assigned.

Qualifications:

Bachelor’s degree or equivalent experience in IT, business operations, or a related field.
5+ years of experience in managed services, IT service delivery, or client-facing operations roles.
Understanding of ITIL frameworks and service management principles.
Strong analytical, communication, and organizational skills.
Proven ability to lead through influence in a cross-functional, matrixed delivery model.

Preferred Skills:

ITIL v4 Foundation certification or higher.
Proficiency in ITSM platforms such as ServiceNow.
Experience in governance and client success functions for complex service environments.
Familiarity with SLA and KPI reporting, trend analysis, and operational playbooks.

Success Profile:

This role is suited for a highly organized, client-focused professional who can translate operational data into actionable insights and guide service improvement efforts. The Operations Manager must be a skilled collaborator who builds strong internal and external relationships to ensure the highest level of service quality and client satisfaction.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply About employer

Report this job