Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
A
Public Service - Higher Education Management Consulting Manager
Accenture
Oklahoma City, OK
- $94,400 to $293,800 USD / year
…Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve…
Added just now
A
Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
Oklahoma City, OK
- $132,500 to $338,300 USD / year
…Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve…
Added 11 mins ago
SD
IT Administrator
SunCore Digital
Scottsdale, AZ
- $90,000 to $150,000 USD / year
…administration, and end-user support. You will work closely with Engineering, Security, Human Resources, and Leadership to maintain compliance, strengthen security practices, and support…
Added 21 mins ago
Senior Product Marketing Manager
ClassWallet
Remote, United States
As Senior Product Marketing Manager, you will own how ClassWallet wins in its core markets: Education Savings Account (ESA) and school choice programs, and K-12 schools and districts. You…
Added 21 mins ago
CR
Business Analyst
Claritas Rx
Remote, United States
- $115,000 to $125,000 USD / year
Working from the Configuration Blueprint produced by the Delivery Director, the BA owns all data mapping, platform configuration, and internal quality assurance before any client-facing…
Added 21 mins ago
CR
Associate Business Analyst
Claritas Rx
Remote, United States
- $60,000 to $70,000 USD / year
Working from the Configuration Blueprint produced by the Delivery Director, the Associate BA owns all data mapping, platform configuration, and internal quality assurance before any…
Added 26 mins ago
Devops Engineer Senior
BLUE SHIELD OF CALIFORNIA
MILWAUKEE, WI
JOB REQUIREMENTS: Your Role The Digital Platform team creates and maintains the foundation and features upon which Stellarus Digital Applications\' technical products are built. The DevOps…
Added 54 mins ago
MT
Program Manager II, Source to Pay - Value Optimization
Micron Technology, Inc.
Boise, ID · San Jose, CA
- $113,000 to $254,000 USD / year
The Program Manager II, Source to Pay - Value Optimization owns the business value layer of the S2P Reimagined program and serves as the business owner and single point of contact for…
Added 1 hour ago
Senior Software Development Engineer
ADOBE INC.
LEHI, UT
Added 1 hour ago
Delivery Management Engineer III
Deloitte
Kansas City, MO
…working directly with our onshore and offshore development and engineering teams. You'll bring a mix of hands-on technical expertise with the ability to drive projects to completion…
Added 1 hour ago
Delivery Management Engineer III
Deloitte
Saint Louis, MO
…working directly with our onshore and offshore development and engineering teams. You'll bring a mix of hands-on technical expertise with the ability to drive projects to completion…
Added 1 hour ago
Product Manager - Run & Scale Reliably
Nominal
NY
Nominal is building the Hardware Intelligence Platform that gives engineers increased visibility into complex physical systems, helps them make better decisions, and ultimately gets their…
Added 1 hour ago
Product Manager - Manage Usage & Cost
Nominal
NY
Nominal is building the Hardware Intelligence Platform that gives engineers increased visibility into complex physical systems, helps them make better decisions, and ultimately gets their…
Added 1 hour ago
Product Manager - Secure & Govern
Nominal
NY
Nominal is building the Hardware Intelligence Platform that gives engineers increased visibility into complex physical systems, helps them make better decisions, and ultimately gets their…
Added 1 hour ago
Group Product Manager - Data Foundation
Nominal
NY
Nominal is building the Hardware Intelligence Platform that gives engineers increased visibility into complex physical systems, helps them make better decisions, and ultimately gets their…
Added 1 hour ago
Industrial Security Manager (FSO)
Nominal
NY · WA
Nominal is building the Hardware Intelligence Platform that gives engineers increased visibility into complex physical systems, helps them make better decisions, and ultimately gets their…
Added 2 hours ago
IT Operations Manager
Celtic Bank
Remote, United States
The IT Operations Manager plays a critical role in ensuring the stability, security, and performance of Celtic Bank’s technology environment. This hands-on leadership position combines…
Added 2 hours ago
AA
Intern - Software Delivery Platform (Summer 2027)
Alaska Airlines
SeaTac, WA
- $30 USD / hour
The Software Delivery Platform (SDP) is Alaska Airlines' enterprise Kubernetes platform. More than 20 engineering teams use it to run nearly 400 production services, from alaskaair.com…
Added 2 hours ago
Senior Product Manager - Tech, Fulfilment by Amazon, Selling Partner Services
Amazon
Bellevue, WA
…fulfillable units. This is not an incremental feature. It is a platform shift that touches 600+ downstream systems, requires sustained alignment across four engineering organizations (FBA,…
Added 2 hours ago
Senior Applied Scientist, Leo Space Security
Amazon
Bellevue, WA
We are looking for an Applied Scientist to be a founding scientist on the Engineering and R&D team within Leo Infrastructure and IP Security. The team defends the manufacturing lines,…
Added 2 hours ago
Sr Manager - Infrastructure, SRE, & AI Platforms - Services Special Projects
Apple
Cupertino, CA
Beyond operational delivery, you will establish standards for operational excellence, Site Reliability Engineering (SRE), and capacity planning. You will be a key strategic partner,…
Added 2 hours ago
Program Manager, Travel Tech, Travel Technology
Amazon.com Services LLC
Seattle, WA
…build-vs-buy trade-offs, and own the end-to-end delivery of travel platform capabilities - from feature intake through launch, adoption tracking, and continuous improvement. You will define…
Added 2 hours ago
Program Manager, Travel Tech, Travel Technology
Amazon.com Services LLC
Seattle, WA · Arlington, VA
…build-vs-buy trade-offs, and own the end-to-end delivery of travel platform capabilities - from feature intake through launch, adoption tracking, and continuous improvement. You will define…
Added 2 hours ago
OS
Lead Software Engineer/Technical Program Manager
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
We are seeking a Lead Software Engineer / Technical Program Manager to own both the technical architecture and program execution of the Multimode Threat Engagement Simulation Platform - a…
Added 3 hours ago
ITSM Project Manager
SAIC
Remote, United States
Implement new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring appropriate stakeholder engagement and operational integration.

Red Oak

Customer Support Associate

Austin, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Department: Support, Customer Experience

Reports To: Support Team Manager

Location: Austin, TX (Hybrid) | Full-time

Working Hours: Monday–Friday, 9am–5pm CT

ABOUT RED OAK

Red Oak is a compliance technology company built for financial services. Following the combination of Red Oak and MirrorWeb, we bring together marketing compliance review, content distribution, and communications supervision and archiving in one platform. More than 1,550 regulated firms, including 37 of the top 40 global asset managers such as Fidelity, BNY, Blackstone, and JP Morgan, rely on us to approve what they publish, capture how they communicate across channels like email, WhatsApp, iMessage and LinkedIn, and stay ready for regulators.

ABOUT THE ROLE

We’re looking for a Customer Support Associate to join our Support team and help clients across both the Red Oak and MirrorWeb products. Our clients range from small and mid-sized firms to large global enterprises, and the Support team handles around 1,000 tickets a month. This is a great first step into technical support. You’ll learn our products, tools and processes, with training and guidance from the team as you build your skills.

You’ll handle straightforward requests from clients and from internal teams such as Customer Success, Account Management, Sales and Onboarding. When an issue is more complex, you’ll pass it to a Customer Support Specialist or T3 Support with the right detail, so it can be picked up quickly.

We’re also introducing Fin AI as the first point of contact in Intercom. You’ll work alongside it, picking up the conversations it can’t resolve and pointing out where its answers could be better.

It’s a time of change for Support. We’re bringing two ticketing systems together into one, and you’ll be part of that move from the start.

WHAT YOU’LL DO

Respond to and resolve everyday client and internal support requests quickly and accurately. Our SLAs are evolving as we bring our teams and tools together. We aim to be best in class, and we measure ourselves against the leading competitors in our market.
Work across two ticketing systems in the short term, and help with the move to a single platform.
Triage incoming tickets and follow our routing and prioritisation guidelines, so urgent issues get to the right people fast. Share feedback on what’s working and what isn’t.
Carry out first-level troubleshooting across Red Oak and MirrorWeb products, using AI-connected internal tools (MCP) and our knowledge base.
Escalate issues you can’t resolve to a Customer Support Specialist, T3 Support or Engineering, with clear notes on what you’ve checked and how the client is affected.
Help log bugs in Linear with clear reproduction steps, and keep clients and internal teams updated on progress.
Flag recurring questions, knowledge gaps and Fin AI issues (wrong answers or poor handoffs) to the Support Team Manager.

HOW YOU’LL USE AI

AI is part of how this role works every day. You’ll use Claude for investigation and drafting, AI-connected internal tools to pull context from our systems, and Fin AI as the first line of support in Intercom. You don’t need to be an expert yet. We’re looking for someone who is keen to use these tools, learns quickly, and checks AI output before relying on it.

WHAT SUCCESS LOOKS LIKE

You’re confidently handling a growing share of the queue on your own, helping bring resolution times down.
Clients and internal teams get clear, friendly and accurate responses, helping keep NPS and CSAT high.
Tickets are triaged and routed correctly, so urgent issues are handled first.
Escalations arrive with the right information, so the next person doesn’t have to start from scratch.
Your product knowledge grows steadily, and you take on more complex tickets over time.

WHAT YOU’LL BRING

Essential

0–2 years in a customer-facing role, such as customer service, help desk or technical support.
Clear, friendly written communication.
A logical, curious approach to solving problems.
Good organisation and the ability to manage several requests at once.
Comfort using AI tools, or a strong interest in learning them.

Desirable

Experience in a B2B SaaS or technology company.
Experience with Intercom, Zendesk, Linear or similar tools.
Experience working to SLAs or in a ticket queue.
Interest in financial services, compliance or regulated industries.

How You Work

You take ownership and follow things through.
You’re eager to learn and ask good questions.
You stay calm and organised when the queue is busy.
You know when to ask for help.

BENEFITS

Equity Appreciation Rights: share in what we're building
Comprehensive health coverage: medical, dental, and vision
401(k) with a 3% company contribution
20 days PTO annually, plus your birthday off and paid sick leave
Enhanced family leave
Life insurance

Apply About employer

More about this job

Skills

Customer service
Sales
Onboarding
Troubleshooting
Product knowledge
Technical support
Communication skills
Zendesk
Regulatory compliance

Report this job