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Hospital Information Systems Developer (ISS4) Oregon State Hospital
Oregon Health Authority
United States
…applications, automate workflows, analyze and develop data, and support information systems that enable critical clinical and business operations at the Oregon State Hospital. The role…
Added just now
Proposal Coordinator
Nikkiso Cryogenic Industries
Tomball, TX
Working closely with Sales, Engineering, Repair Coordination, Project Management, Supply Chain, and service center teams, the Proposal Coordinator gathers technical and commercial inputs,…
Added 1 min ago
AE
TRAINING INSTRUCTOR (CIVIL ENGINEERING)
Air Education and Training Command
Sheppard AFB, TX
- $61,722 to $80,243 USD / year
…standards established by the Secretary of Education to confer associate degrees upon enlisted members who have completed the requirements for the prescribed programs of study. To comply…
Added 3 mins ago
AE
(RRT) Registered Respiratory Therapist (Part-Time/Night) Einstein Montgomery
Albert Einstein Medical Center
Montgomery County, PA
- Part-time
Associate's/2-year degree required. Registered by the National Board of Respiratory Care (if Certified or not registered by the NBRC, must obtain
Added 3 mins ago
Senior Associate Provost for University Libraries and Educational Technologies
Thomas Jefferson University
Philadelphia, PA
The Senior Associate Provost for University Libraries and Educational Technologies provides strategic leadership and management of the Academic Commons, including University Libraries,…
Added 3 mins ago
Patient Services Associate-FT-Jefferson Moss-Magee, Tabor Road
Albert Einstein Medical Center
Philadelphia, PA
The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the…
Added 3 mins ago
Patient Services Assoc (Per Diem) Jefferson Moss-Magee Rehab, Magee
Magee Rehabilitation Hospital
Philadelphia, PA
The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the…
Added 3 mins ago
Documentation Coordinator
Government Solutions Group, LLC
Washington, DC
…in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial…
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Staff Tech Lead Engineer
CITY HOME
Tamarac, FL
…decisions on architecture and design, and raise the bar for engineering…
Added 3 mins ago
FT
Program Analyst - DIRECT HIRE
Federal Transit Administration
Washington, DC
- $85,447 to $133,142 USD / year
…candidate will be a member of a small team reporting to the Deputy Associate Administrator and will assist in facilitating effective coordination between Headquarters and Regional Offices…
Added 4 mins ago
SP
Production Associate V - Warehouse Operations Lead Operator
Smithfield Packaged Meats Corp
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- $23.85 USD / hour
…are accurately received, stored, issued, and transacted to support production. The role supports inventory accuracy, audit readiness, and compliance and maintains a dotted-line working…
Added 4 mins ago
Research Engineering/Scientist Associate II, Center of
The University of Texas at Austin
United States
Research Engineering/Scientist Associate II, Center of----
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FSQE Coordinator
Bob Evans Foods
Xenia, OH
…situation and escalates issues to plant leadership as needed. Support in the investigation of such situations and executes corrective and preventative…
Added 7 mins ago
Campus Security Officer UPSEU-CSO-Mass
Hudson Valley Community College
Albany, NY
…and Liberal Arts; Health Sciences; and Science, Technology, Engineering and Math (STEM). Hudson Valley is one of 30 community colleges in the State University of New York (SUNY) system and…
Added 7 mins ago
Lead Training Specialist
Synthomer Inc.
United States
Maintain accurate training records, qualification matrices, job qualification logs, and Learning Management System (LMS) data to support audit readiness
Added 7 mins ago
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INFORMATION TECHNOLOGY SYSTEM ADMINISTRATOR
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Springfield, IL
- $7,084 to $10,980 USD / month
Posting Group: Science, Technology, Engineering and Mathematics
Added 8 mins ago
JC
HVAC Truck Based Controls Service Technician (union)
Johnson Controls Inc.
United States
- $39 to $49 USD / hour
Provides sketches of field changes and discrepancies for engineering corrections and drawings. May assist with job layouts and bid proposals.
Added 8 mins ago
JC
Controls Service Technician
Johnson Controls Inc.
United States
- $29.95 to $37.45 USD / hour
Provides sketches of field changes and discrepancies for engineering corrections and drawings. May assist with job layouts and bid proposals.
Added 8 mins ago
Field Service Engineer - Customer On-Site
Shellback Semiconductor Technology, LLC
Baltimore, MD
Associate degree in Electronics, Electrical Engineering Technology, Mechatronics, or related technical field required.
Added 9 mins ago
Computer Programmer IV
EHS TECHNOLOGIES CORPORATION
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· Develop or modify software emulators used to recreate operational shipboard systems for test and engineering support.
Added 10 mins ago
Interior Design Assistant
Berners Schober
Green Bay, WI
…professionals with 41 years of combined experience. You’ll support projects across healthcare, commercial, sports and recreation, higher education, and other markets, gaining hands-on…
Added 10 mins ago
Associate Director - Life Sciences Construction
Turner & Townsend
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Turner & Townsend are looking for an experienced Associate Director Cost Manager and/or Quantity Surveyor to lead cost management services for a major bio-pharmaceutical client. This role…
Added 10 mins ago
Associate Director - Cost Manager / Quantity Surveyor
Turner & Townsend
Seattle, WA
Turner & Townsend is seeking an experienced Associate Director, Cost Management / Quantity Surveyor to join our Seattle area team and lead the delivery of cost management services across a…
Added 10 mins ago
Facilities Engineer
United States
We are looking for a hands-on, early-career Associate Engineer to join our Energy, Reliability & Automation (ERA) team within Global Supply Chain Engineering. This role is primarily…
Added 11 mins ago
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General Manager
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Directs activities of divisions or departments such as Sales, Engineering, Front Office, Housekeeping, and F&B to affect operational efficiency and economy.

Red Oak

Customer Support Associate

Austin, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Department: Support, Customer Experience

Reports To: Support Team Manager

Location: Austin, TX (Hybrid) | Full-time

Working Hours: Monday–Friday, 9am–5pm CT

ABOUT RED OAK

Red Oak is a compliance technology company built for financial services. Following the combination of Red Oak and MirrorWeb, we bring together marketing compliance review, content distribution, and communications supervision and archiving in one platform. More than 1,550 regulated firms, including 37 of the top 40 global asset managers such as Fidelity, BNY, Blackstone, and JP Morgan, rely on us to approve what they publish, capture how they communicate across channels like email, WhatsApp, iMessage and LinkedIn, and stay ready for regulators.

ABOUT THE ROLE

We’re looking for a Customer Support Associate to join our Support team and help clients across both the Red Oak and MirrorWeb products. Our clients range from small and mid-sized firms to large global enterprises, and the Support team handles around 1,000 tickets a month. This is a great first step into technical support. You’ll learn our products, tools and processes, with training and guidance from the team as you build your skills.

You’ll handle straightforward requests from clients and from internal teams such as Customer Success, Account Management, Sales and Onboarding. When an issue is more complex, you’ll pass it to a Customer Support Specialist or T3 Support with the right detail, so it can be picked up quickly.

We’re also introducing Fin AI as the first point of contact in Intercom. You’ll work alongside it, picking up the conversations it can’t resolve and pointing out where its answers could be better.

It’s a time of change for Support. We’re bringing two ticketing systems together into one, and you’ll be part of that move from the start.

WHAT YOU’LL DO

Respond to and resolve everyday client and internal support requests quickly and accurately. Our SLAs are evolving as we bring our teams and tools together. We aim to be best in class, and we measure ourselves against the leading competitors in our market.
Work across two ticketing systems in the short term, and help with the move to a single platform.
Triage incoming tickets and follow our routing and prioritisation guidelines, so urgent issues get to the right people fast. Share feedback on what’s working and what isn’t.
Carry out first-level troubleshooting across Red Oak and MirrorWeb products, using AI-connected internal tools (MCP) and our knowledge base.
Escalate issues you can’t resolve to a Customer Support Specialist, T3 Support or Engineering, with clear notes on what you’ve checked and how the client is affected.
Help log bugs in Linear with clear reproduction steps, and keep clients and internal teams updated on progress.
Flag recurring questions, knowledge gaps and Fin AI issues (wrong answers or poor handoffs) to the Support Team Manager.

HOW YOU’LL USE AI

AI is part of how this role works every day. You’ll use Claude for investigation and drafting, AI-connected internal tools to pull context from our systems, and Fin AI as the first line of support in Intercom. You don’t need to be an expert yet. We’re looking for someone who is keen to use these tools, learns quickly, and checks AI output before relying on it.

WHAT SUCCESS LOOKS LIKE

You’re confidently handling a growing share of the queue on your own, helping bring resolution times down.
Clients and internal teams get clear, friendly and accurate responses, helping keep NPS and CSAT high.
Tickets are triaged and routed correctly, so urgent issues are handled first.
Escalations arrive with the right information, so the next person doesn’t have to start from scratch.
Your product knowledge grows steadily, and you take on more complex tickets over time.

WHAT YOU’LL BRING

Essential

0–2 years in a customer-facing role, such as customer service, help desk or technical support.
Clear, friendly written communication.
A logical, curious approach to solving problems.
Good organisation and the ability to manage several requests at once.
Comfort using AI tools, or a strong interest in learning them.

Desirable

Experience in a B2B SaaS or technology company.
Experience with Intercom, Zendesk, Linear or similar tools.
Experience working to SLAs or in a ticket queue.
Interest in financial services, compliance or regulated industries.

How You Work

You take ownership and follow things through.
You’re eager to learn and ask good questions.
You stay calm and organised when the queue is busy.
You know when to ask for help.

BENEFITS

Equity Appreciation Rights: share in what we're building
Comprehensive health coverage: medical, dental, and vision
401(k) with a 3% company contribution
20 days PTO annually, plus your birthday off and paid sick leave
Enhanced family leave
Life insurance

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