Jobs in the United States

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Added 1 hour ago
TT
Implementation Consultant
Tyler Technologies
Lakewood, CO
- $59,451 to $90,000 USD / year
Expert knowledge and experience in identifying, defining, analyzing, and documenting client work processes, data, and systems.
Added 1 hour ago
EG
Databricks Data Engineer
Eliassen Group
Hartford, CT
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 1 hour ago
EG
Databricks Data Engineer
Eliassen Group
Oklahoma City, OK
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 1 hour ago
Litigation Filing Coordinator
PERKINS COIE
MADISON, WI
Added 1 hour ago
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.NET Developer
ManpowerGroup
Madison, WI
- $49 USD / hour
Our client, a public-sector organization, is seeking a .NET Web Developer II to join their team. As a .NET Web Developer II, you will be part of a project team supporting a high-profile web…
Added 1 hour ago
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Jira Service Management Specialist
ManpowerGroup
Madison, WI
- $55 to $58 USD / hour
Our client, a public sector organization, is seeking a Jira Service Management Specialist to join their team. As a Jira Service Management Specialist, you will be part of the Information…
Added 1 hour ago
EG
Databricks Data Engineer
Eliassen Group
Madison, WI
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 2 hours ago
Martin- Collins - Manufacturing Engineer 5
Actalent
Pontiac, IL
Support and execute Product Change Notices (PCNs) by assessing impact, updating documentation, and coordinating implementation across affected teams.
Added 2 hours ago
Senior Manager, Application Development (.Net, React, Databricks)
CIBC
Chicago, IL
…and modern development tools . Mentor junior engineers and support their technical growth. Expert communication with C-suite and key technical partners for governance and tollgate forums.…
Added 2 hours ago
Senior Production Support Engineer
CIBC
Chicago, IL
As a member of CIBC’s Application Support Team, you will play a critical role in providing investigation and second-level support for client and technical issues, system or website outages,…
Added 2 hours ago
EG
Databricks Data Engineer
Eliassen Group
Springfield, IL
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 2 hours ago
IT Support Specialist
ManpowerGroup
Chico, CA
Our client, a leading provider and implementor of cloud and server-based IT software solutions, is seeking an IT Support Specialist to join their team. As an IT Support Specialist, you will…
Added 2 hours ago
Retail Print Manager
The ODP Group
Watauga, TX
Subject matter expert in Print Services and related systems
Added 2 hours ago
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EOL Testing Technician
ManpowerGroup
Hayward, CA
- $40 to $44 USD / hour
Support correct integration and communication between vehicle controllers, sensors, ECUs, and high-level compute systems through verified vehicle-level configurations.
Added 2 hours ago
Systems Administrator IV, Health Systems (Epic Tapestry, Referrals)
Kaiser Permanente
Pleasanton, CA
The System Administrator III/IV, Health Systems (Epic Tapestry, Referrals) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject…
Added 2 hours ago
M
Process Technician
ManpowerGroup
Fremont, CA
- $29 to $33 USD / hour
Our client, a leading automotive manufacturing organization specializing in innovative product solutions, is seeking a Process Technician with Automated expertise for 1st shift to join…
Added 2 hours ago
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Health Safety Environmental Supervisor
CBRE
Sunnyvale, CA
- $120,000 to $132,000 USD / year
Assist in managing HSE programs and initiatives to meet regulatory requirements and client needs.
Added 2 hours ago
EG
Databricks Data Engineer
Eliassen Group
Sacramento, CA
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 2 hours ago
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Principal Application Solution Developer
Oracle
Nashville, TN
- $91,400 to $187,000 USD / year
Product Implementation and Management – Technical Support and Maintenance:
Added 2 hours ago
O
Principal Data Center Electrical Engineer
Oracle
United States
- $102,300 to $209,500 USD / year
-Serves as an electrical or mechanical subject matter expert (SME) for on-site operations related to mission critical electrical systems, operations, and functionality.
Added 2 hours ago
EO
Network Operations Manager
Effortless Office
Remote, United States
- $100,000 to $120,000 USD / year
…providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network…
Added 2 hours ago
EO
IT Tech Support - Tier 2 Analyst
Effortless Office
Remote, United States
- $24 to $26 USD / hour
The Tier 2 Support Analyst serves as high-level support for escalated complex issues in areas including: hardware, application support, networking, network printing, audio/video and…
Added 2 hours ago
Patient Enrollment Manager
Envita Medical Centers LLC
Scottsdale, AZ
…together to explain the care journey, coordinate next steps and support individuals and families with compassion, clarity and…
Added 3 hours ago
EG
Databricks Data Engineer
Eliassen Group
Dover, DE
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 3 hours ago
EG
Databricks Data Engineer
Eliassen Group
Salt Lake City, UT
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…

Red Oak

Customer Support Associate

Austin, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Department: Support, Customer Experience

Reports To: Support Team Manager

Location: Austin, TX (Hybrid) | Full-time

Working Hours: Monday–Friday, 9am–5pm CT

ABOUT RED OAK

Red Oak is a compliance technology company built for financial services. Following the combination of Red Oak and MirrorWeb, we bring together marketing compliance review, content distribution, and communications supervision and archiving in one platform. More than 1,550 regulated firms, including 37 of the top 40 global asset managers such as Fidelity, BNY, Blackstone, and JP Morgan, rely on us to approve what they publish, capture how they communicate across channels like email, WhatsApp, iMessage and LinkedIn, and stay ready for regulators.

ABOUT THE ROLE

We’re looking for a Customer Support Associate to join our Support team and help clients across both the Red Oak and MirrorWeb products. Our clients range from small and mid-sized firms to large global enterprises, and the Support team handles around 1,000 tickets a month. This is a great first step into technical support. You’ll learn our products, tools and processes, with training and guidance from the team as you build your skills.

You’ll handle straightforward requests from clients and from internal teams such as Customer Success, Account Management, Sales and Onboarding. When an issue is more complex, you’ll pass it to a Customer Support Specialist or T3 Support with the right detail, so it can be picked up quickly.

We’re also introducing Fin AI as the first point of contact in Intercom. You’ll work alongside it, picking up the conversations it can’t resolve and pointing out where its answers could be better.

It’s a time of change for Support. We’re bringing two ticketing systems together into one, and you’ll be part of that move from the start.

WHAT YOU’LL DO

Respond to and resolve everyday client and internal support requests quickly and accurately. Our SLAs are evolving as we bring our teams and tools together. We aim to be best in class, and we measure ourselves against the leading competitors in our market.
Work across two ticketing systems in the short term, and help with the move to a single platform.
Triage incoming tickets and follow our routing and prioritisation guidelines, so urgent issues get to the right people fast. Share feedback on what’s working and what isn’t.
Carry out first-level troubleshooting across Red Oak and MirrorWeb products, using AI-connected internal tools (MCP) and our knowledge base.
Escalate issues you can’t resolve to a Customer Support Specialist, T3 Support or Engineering, with clear notes on what you’ve checked and how the client is affected.
Help log bugs in Linear with clear reproduction steps, and keep clients and internal teams updated on progress.
Flag recurring questions, knowledge gaps and Fin AI issues (wrong answers or poor handoffs) to the Support Team Manager.

HOW YOU’LL USE AI

AI is part of how this role works every day. You’ll use Claude for investigation and drafting, AI-connected internal tools to pull context from our systems, and Fin AI as the first line of support in Intercom. You don’t need to be an expert yet. We’re looking for someone who is keen to use these tools, learns quickly, and checks AI output before relying on it.

WHAT SUCCESS LOOKS LIKE

You’re confidently handling a growing share of the queue on your own, helping bring resolution times down.
Clients and internal teams get clear, friendly and accurate responses, helping keep NPS and CSAT high.
Tickets are triaged and routed correctly, so urgent issues are handled first.
Escalations arrive with the right information, so the next person doesn’t have to start from scratch.
Your product knowledge grows steadily, and you take on more complex tickets over time.

WHAT YOU’LL BRING

Essential

0–2 years in a customer-facing role, such as customer service, help desk or technical support.
Clear, friendly written communication.
A logical, curious approach to solving problems.
Good organisation and the ability to manage several requests at once.
Comfort using AI tools, or a strong interest in learning them.

Desirable

Experience in a B2B SaaS or technology company.
Experience with Intercom, Zendesk, Linear or similar tools.
Experience working to SLAs or in a ticket queue.
Interest in financial services, compliance or regulated industries.

How You Work

You take ownership and follow things through.
You’re eager to learn and ask good questions.
You stay calm and organised when the queue is busy.
You know when to ask for help.

BENEFITS

Equity Appreciation Rights: share in what we're building
Comprehensive health coverage: medical, dental, and vision
401(k) with a 3% company contribution
20 days PTO annually, plus your birthday off and paid sick leave
Enhanced family leave
Life insurance

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More about this job

Skills

Customer service
Sales
Onboarding
Troubleshooting
Product knowledge
Technical support
Communication skills
Zendesk
Regulatory compliance

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