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Material Coordinator
JLL
Louisville, KY
- $7.25 USD / hour
…your work directly supports JLL's commitment to exceptional service and operational…
Added 3 mins ago
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Associate Veterinarian | Chesterfield, Missouri | Exotic & Avian Veterinary Medicine | Partnership Opportunities
Alliance Animal Health
Chesterfield, MO
- $120,000 to $160,000 USD / year
A confident communicator committed to exceptional client service
Added 4 mins ago
BR
Financial Advisor
Boutique Recruiting
San Antonio, TX
- $175,000 USD / year
…portfolio of accredited and unaccredited investors, with an average client size of $500,000. The firm funds regular seminars, local events, and client lunches, and a dedicated operations…
Added 5 mins ago
AE
TRAINING INSTRUCTOR (COMPUTER SCIENCE)
Air Education and Training Command
Keesler AFB, MS
- $61,722 to $80,243 USD / year
FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year…
Added 6 mins ago
Client Support Associate
Jackson Hewitt - HOO
Las Vegas, NV
Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support.…
Added 7 mins ago
Customer Service Associate I
Family Dollar
Indianapolis, IN
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 9 mins ago
Manager, Logistics
Catalent Pharma Solutions LLC
Harmans, MD
Coach and develop Supervisors and Materials Associates, maintain training records, and support progression through Materials Associate Levels I–IV.
Added 10 mins ago
MM
Client Service Coordinator
Medical Management International, Inc.
Banfield NE St Ptrsbrg, FL
- $15.06 to $19.24 USD / hour
Functional €¢ Preventative care and OWPs €¢ Communication Skills €¢ Client Service Skills €¢ Priority Setting €¢ Time Management
Added 13 mins ago
Medical Director - New Jersey - Hoboken
Bond Vet
Hoboken, NJ
Want to say yes to that client that needs a cystotomy performed on their pet? We'll share access to our 3D immersive training library and schedule a time when we can perform it together.
Added 13 mins ago
Medical Director - New Jersey - Edgewater
Bond Vet
Edgewater, NJ
Want to say yes to that client that needs a cystotomy performed on their pet? We'll share access to our 3D immersive training library and schedule a time when we can perform it together.
Added 13 mins ago
Associate Banker, 20 Hours, Fayetteville, AR - Fayetteville North Branch
JPMorgan Chase
Fayetteville, AR
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
Added 13 mins ago
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Engineering Systems - Dassault 3DExperience Solution Architect
Accenture
Bentonville, AR
- $94,400 to $293,800 USD / year
…in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 799,000 people…
Added 13 mins ago
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MES Consultant | PAS-X
Accenture
Bentonville, AR
- $30.67 to $98.94 USD / hour
…in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 799,000 people…
Added 13 mins ago
Learning Technology Manager
Accenture
Bentonville, AR
A learning technology consultant with a track record of turning complex client challenges into lasting outcomes. At the Manager level, you lead with delivery excellence - running LMS and…
Added 13 mins ago
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Edge Mid-Market Sales Account Executive - Adobe
Accenture
Bentonville, AR
- $122,700 to $187,800 USD / year
…market creation, whitespace account development, and first-time customer acquisition. These sellers will report to the Adobe Ecosystem Growth Sales Leader and will be accountable for…
Added 13 mins ago
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Cúram Technical Developer
Accenture
Bentonville, AR
- $73,800 to $218,800 USD / year
…in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 814,000 people…
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Retail Serv Lead Mandate Merch - Meat & Seafood Sales Associate
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As a Meat & Seafood Sales Associate at Acosta, this role represents both the retailer and the client, directly impacting sales, profits, and customer satisfaction. You will ensure shoppers…
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E-Referral Specialist Home Health
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As an E-Referral Specialist you will report to the E-Referral Supervisor. You will be an important part of the referral process as this role is the initial contact point for the client or…
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Sr Site Reliability Engineer -Remote US
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Adoption Consultant (IC1)
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United States
- $23.8 to $56.83 USD / hour
The Strategic Analytics & Adoption team is seeking a motivated and collaborative Senior Associate Adoption Consultant to support healthcare organizations in maximizing the value of their…
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Event Technical Specialist(Video) Part Time on Call- South FL Labor Pool
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…in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in…
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Respond to security-related incident and service requests within allotted service level agreement time.
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Director Partnership Success
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Remote, United States
The Partnership Success Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or…
Added 16 mins ago
Associate Attorney
Quintairos, Prieto, Wood & Boyer, P.A.
Orlando, FL
…minority owned law firm in the United States, is seeking an Associate Attorney to join our Orlando office. This is a full-time, in-office position offering a competitive salary and…
Added 17 mins ago
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Site Supervisor - Retail Security Unarmed
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…dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we…

Red Oak

Customer Support Associate

Austin, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Department: Support, Customer Experience

Reports To: Support Team Manager

Location: Austin, TX (Hybrid) | Full-time

Working Hours: Monday–Friday, 9am–5pm CT

ABOUT RED OAK

Red Oak is a compliance technology company built for financial services. Following the combination of Red Oak and MirrorWeb, we bring together marketing compliance review, content distribution, and communications supervision and archiving in one platform. More than 1,550 regulated firms, including 37 of the top 40 global asset managers such as Fidelity, BNY, Blackstone, and JP Morgan, rely on us to approve what they publish, capture how they communicate across channels like email, WhatsApp, iMessage and LinkedIn, and stay ready for regulators.

ABOUT THE ROLE

We’re looking for a Customer Support Associate to join our Support team and help clients across both the Red Oak and MirrorWeb products. Our clients range from small and mid-sized firms to large global enterprises, and the Support team handles around 1,000 tickets a month. This is a great first step into technical support. You’ll learn our products, tools and processes, with training and guidance from the team as you build your skills.

You’ll handle straightforward requests from clients and from internal teams such as Customer Success, Account Management, Sales and Onboarding. When an issue is more complex, you’ll pass it to a Customer Support Specialist or T3 Support with the right detail, so it can be picked up quickly.

We’re also introducing Fin AI as the first point of contact in Intercom. You’ll work alongside it, picking up the conversations it can’t resolve and pointing out where its answers could be better.

It’s a time of change for Support. We’re bringing two ticketing systems together into one, and you’ll be part of that move from the start.

WHAT YOU’LL DO

Respond to and resolve everyday client and internal support requests quickly and accurately. Our SLAs are evolving as we bring our teams and tools together. We aim to be best in class, and we measure ourselves against the leading competitors in our market.
Work across two ticketing systems in the short term, and help with the move to a single platform.
Triage incoming tickets and follow our routing and prioritisation guidelines, so urgent issues get to the right people fast. Share feedback on what’s working and what isn’t.
Carry out first-level troubleshooting across Red Oak and MirrorWeb products, using AI-connected internal tools (MCP) and our knowledge base.
Escalate issues you can’t resolve to a Customer Support Specialist, T3 Support or Engineering, with clear notes on what you’ve checked and how the client is affected.
Help log bugs in Linear with clear reproduction steps, and keep clients and internal teams updated on progress.
Flag recurring questions, knowledge gaps and Fin AI issues (wrong answers or poor handoffs) to the Support Team Manager.

HOW YOU’LL USE AI

AI is part of how this role works every day. You’ll use Claude for investigation and drafting, AI-connected internal tools to pull context from our systems, and Fin AI as the first line of support in Intercom. You don’t need to be an expert yet. We’re looking for someone who is keen to use these tools, learns quickly, and checks AI output before relying on it.

WHAT SUCCESS LOOKS LIKE

You’re confidently handling a growing share of the queue on your own, helping bring resolution times down.
Clients and internal teams get clear, friendly and accurate responses, helping keep NPS and CSAT high.
Tickets are triaged and routed correctly, so urgent issues are handled first.
Escalations arrive with the right information, so the next person doesn’t have to start from scratch.
Your product knowledge grows steadily, and you take on more complex tickets over time.

WHAT YOU’LL BRING

Essential

0–2 years in a customer-facing role, such as customer service, help desk or technical support.
Clear, friendly written communication.
A logical, curious approach to solving problems.
Good organisation and the ability to manage several requests at once.
Comfort using AI tools, or a strong interest in learning them.

Desirable

Experience in a B2B SaaS or technology company.
Experience with Intercom, Zendesk, Linear or similar tools.
Experience working to SLAs or in a ticket queue.
Interest in financial services, compliance or regulated industries.

How You Work

You take ownership and follow things through.
You’re eager to learn and ask good questions.
You stay calm and organised when the queue is busy.
You know when to ask for help.

BENEFITS

Equity Appreciation Rights: share in what we're building
Comprehensive health coverage: medical, dental, and vision
401(k) with a 3% company contribution
20 days PTO annually, plus your birthday off and paid sick leave
Enhanced family leave
Life insurance

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