Jobs in the United States

25+ jobs

Save this search

Added just now
2027 M&A Associate - Consumer, Minneapolis
Harris Williams LLC
Minneapolis, MN · Richmond, VA
Meaningful impact from the start: As an associate, you will have a high level of exposure to clients and senior bankers, who will place value in your ideas and unique perspective.…
Added just now
K
Senior Audit Associate
Kforce
Sarasota, FL
- $80,000 to $100,000 USD / year
Kforce has a client in Sarasota, FL that is seeking a Senior Audit Associate to join a collaborative audit team supporting a diverse portfolio of businesses. This role offers exposure to…
Added just now
VH
Registered Nurse - Care Coordinator
Veterans Health Administration
Clarksville, TN
- $79,841 to $142,642 USD / year
…planning. Self-directed in goal setting for managing complex client situations. Assesses, plans, implements, and evaluates care based on age-specific components. Assumes responsibility for…
Added just now
VH
Registered Nurse - VASQIP
Veterans Health Administration
Nashville, TN
- $82,230 to $144,401 USD / year
The Veterans Affairs Surgery Quality Improvement Program (VASQIP) Quality Consultant RN position is located in the Quality and Patient Safety Service at the Nashville, TN VAMC.
Added just now
VH
Registered Nurse - Spinal Cord Injury Wound Care
Veterans Health Administration
Bronx, NY
- $108,092 to $180,197 USD / year
…lnter-professional Pressure Injury/skin Committee (IPIC) and other specialty service lines to monitor and report data (pressure injury/wound) and quality reports. Identifies programmatic…
Added 3 mins ago
VH
RN - Assistant Chief Nurse
Veterans Health Administration
Palo Alto, CA
- $153,887 to $228,000 USD / year
…customers, families, and the community as well as program and service leaders at the local and network…
Added 3 mins ago
VH
Registered Nurse (Care Coordinator)
Veterans Health Administration
Durham, NC
- $82,819 to $155,103 USD / year
…quality improvement process and initiatives as well as customer service…
Added 3 mins ago
VH
Registered Nurse - Emergency Department
Veterans Health Administration
Lebanon, PA
- $80,654 to $138,421 USD / year
…experience, and creative approaches to management of complex client care. Demonstrates leadership, experience, and creative approaches to management of complex patient care. The Nurse III…
Added 3 mins ago
VH
Registered Nurse (Assistant Nurse Manager - H3)
Veterans Health Administration
Aurora, CO
- $98,261 to $163,816 USD / year
…education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation…
Added 3 mins ago
KV
A/V Support Specialist
Knighted Ventures
Dallas, TX
- $22 to $27 USD / hour
You will be empowered to leverage FreshService, our IT Service Management platform, to resolve technical issues, manage support requests, and collaborate across multiple departments to…
Added 4 mins ago
Store Associate
Sherwin-Williams
Van Nuys, CA
…to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the…
Added 4 mins ago
KC
Spa Attendant I, Burr Ridge
Kohler Co.
BURR RIDGE, IL
- $12.25 to $18.35 USD / hour
The primary function of the Spa Attendant is to support the support hospitality service standards and commitment to customer service.
Added 4 mins ago
AU
Security Site Supervisor
Allied Universal
Wilmington, IL
- $24.21 USD / hour
…profitability, and quality assurance of uniformed services for a client’s…
Added 4 mins ago
AU
Security Officer Hospital - All Shifts Open
Allied Universal
North Charleston, SC
- $18 USD / hour
Associate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service
Added 4 mins ago
AU
Security Site Supervisor
Allied Universal
Channahon, IL
- $21.45 USD / hour
…profitability, and quality assurance of uniformed services for a client’s…
Added 4 mins ago
Senior Associate, M&A Tax
KPMG LLP
El Segundo, CA
Ability to handle multiple engagements and client service teams
Added 4 mins ago
Senior Associate, Communications
KPMG LLP
Chicago, IL · McLean, VA · New York, NY · Washington, DC
KPMG is currently seeking a Senior Associate, Communications to join our Corporate Affairs & Brand Marketing organization.
Added 6 mins ago
J
INTERNAL Clinic Admissions Associate
Memorial, TX
- $19.23 to $21.63 USD / hour
At least one year of experience in administrative work, customer service, or client relations
Added 6 mins ago
J
Clinic Admissions Associate
Memorial, TX
- $19.23 to $21.63 USD / hour
At least one year of experience in administrative work, customer service, or client relations
Added 6 mins ago
RU
Technical Support Coordinator
Randstad USA
Dublin, CA
- $24.99 to $25 USD / hour
Join a growing team! We’re hiring 3 highly organized, service-oriented Technical Support Coordinators for an exciting opportunity with our Medical Device client in Dublin, CA. In this…
Added 6 mins ago
Clinical Program Director (RN Required)
Accelecare Wound Centers LLC
Cloquet, MN
…supporting and compensating our employees for the tremendous service they…
Added 6 mins ago
GD
Service Desk Analyst II
Great Day Improvements: A Family of Brands
Somerset, NJ
- $26 to $34 USD / hour
Great Day Improvements - IT Service Desk Analyst II (Somerset, NJ)
Added 7 mins ago
SC
Classroom Assistant
Sonoma Community Action Network
Santa Rosa, CA
- $18.75 to $22.25 USD / hour
401(K) plan with a 2% contribution and an additional 1% matched contribution after one year of service
Added 7 mins ago
L
Associate Advisor
Lead-Advisor
Dunmore, PA
- $75,000 to $85,000 USD / year
The primary responsibility of the Service Advisor/Associate Advisor is to deliver comprehensive financial planning services and an exceptional client experience to existing clients. This…
Added 8 mins ago
MO
Associate Account Manager, Affiliate Marketing
Market Once Holdings.com, LLC
Denver, CO
- $65,000 to $80,000 USD / year
We are looking for an Associate Account Manager to join our Affiliate Marketing team. In this role, you will manage the day-to-day tactical execution of our clients’ Affiliate program…

Red Oak

Customer Support Associate

Austin, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Department: Support, Customer Experience

Reports To: Support Team Manager

Location: Austin, TX (Hybrid) | Full-time

Working Hours: Monday–Friday, 9am–5pm CT

ABOUT RED OAK

Red Oak is a compliance technology company built for financial services. Following the combination of Red Oak and MirrorWeb, we bring together marketing compliance review, content distribution, and communications supervision and archiving in one platform. More than 1,550 regulated firms, including 37 of the top 40 global asset managers such as Fidelity, BNY, Blackstone, and JP Morgan, rely on us to approve what they publish, capture how they communicate across channels like email, WhatsApp, iMessage and LinkedIn, and stay ready for regulators.

ABOUT THE ROLE

We’re looking for a Customer Support Associate to join our Support team and help clients across both the Red Oak and MirrorWeb products. Our clients range from small and mid-sized firms to large global enterprises, and the Support team handles around 1,000 tickets a month. This is a great first step into technical support. You’ll learn our products, tools and processes, with training and guidance from the team as you build your skills.

You’ll handle straightforward requests from clients and from internal teams such as Customer Success, Account Management, Sales and Onboarding. When an issue is more complex, you’ll pass it to a Customer Support Specialist or T3 Support with the right detail, so it can be picked up quickly.

We’re also introducing Fin AI as the first point of contact in Intercom. You’ll work alongside it, picking up the conversations it can’t resolve and pointing out where its answers could be better.

It’s a time of change for Support. We’re bringing two ticketing systems together into one, and you’ll be part of that move from the start.

WHAT YOU’LL DO

Respond to and resolve everyday client and internal support requests quickly and accurately. Our SLAs are evolving as we bring our teams and tools together. We aim to be best in class, and we measure ourselves against the leading competitors in our market.
Work across two ticketing systems in the short term, and help with the move to a single platform.
Triage incoming tickets and follow our routing and prioritisation guidelines, so urgent issues get to the right people fast. Share feedback on what’s working and what isn’t.
Carry out first-level troubleshooting across Red Oak and MirrorWeb products, using AI-connected internal tools (MCP) and our knowledge base.
Escalate issues you can’t resolve to a Customer Support Specialist, T3 Support or Engineering, with clear notes on what you’ve checked and how the client is affected.
Help log bugs in Linear with clear reproduction steps, and keep clients and internal teams updated on progress.
Flag recurring questions, knowledge gaps and Fin AI issues (wrong answers or poor handoffs) to the Support Team Manager.

HOW YOU’LL USE AI

AI is part of how this role works every day. You’ll use Claude for investigation and drafting, AI-connected internal tools to pull context from our systems, and Fin AI as the first line of support in Intercom. You don’t need to be an expert yet. We’re looking for someone who is keen to use these tools, learns quickly, and checks AI output before relying on it.

WHAT SUCCESS LOOKS LIKE

You’re confidently handling a growing share of the queue on your own, helping bring resolution times down.
Clients and internal teams get clear, friendly and accurate responses, helping keep NPS and CSAT high.
Tickets are triaged and routed correctly, so urgent issues are handled first.
Escalations arrive with the right information, so the next person doesn’t have to start from scratch.
Your product knowledge grows steadily, and you take on more complex tickets over time.

WHAT YOU’LL BRING

Essential

0–2 years in a customer-facing role, such as customer service, help desk or technical support.
Clear, friendly written communication.
A logical, curious approach to solving problems.
Good organisation and the ability to manage several requests at once.
Comfort using AI tools, or a strong interest in learning them.

Desirable

Experience in a B2B SaaS or technology company.
Experience with Intercom, Zendesk, Linear or similar tools.
Experience working to SLAs or in a ticket queue.
Interest in financial services, compliance or regulated industries.

How You Work

You take ownership and follow things through.
You’re eager to learn and ask good questions.
You stay calm and organised when the queue is busy.
You know when to ask for help.

BENEFITS

Equity Appreciation Rights: share in what we're building
Comprehensive health coverage: medical, dental, and vision
401(k) with a 3% company contribution
20 days PTO annually, plus your birthday off and paid sick leave
Enhanced family leave
Life insurance

Apply About employer

Report this job