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Product Manager
Meta
Little Rock, AR
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy,…
Added just now
Associate Product Manager
FranklinCovey
Little Rock, AR
Passion for leadership development, learning, and behavior change; edtech experience
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Commercial Enablement Manager
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The Commercial Enablement Manager is a commercially grounded performance partner responsible for translating Business Unit and portfolio priorities into field-ready execution while…
Added 4 mins ago
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Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 4 mins ago
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Movement Manager - Remote Florida
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 4 mins ago
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Movement Manager - Remote California
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
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St. Louis, MO
The associate will work closely with leadership to formalize the strategies, documentation, testing and automation of tech business continuity and disaster recovery analysis and planning.…
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Team Leadership & Development: Manage and mentor insights analysts to ensure technical rigor and strengthen capabilities in data modeling, visualization, and reporting.
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Program Manager
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Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
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Product Manager
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Jefferson City, MO
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy,…
Added 11 mins ago
Associate Product Manager
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Added 11 mins ago
Commercial Enablement Manager
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Jefferson City, MO
The Commercial Enablement Manager is a commercially grounded performance partner responsible for translating Business Unit and portfolio priorities into field-ready execution while…
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Added 11 mins ago
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Added 26 mins ago
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Red Hat, LLC

Senior Technical Account Manager

Remote, United States

The salary range for this position is $107,980.00 - $172,730.00.

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Job details

Pay: The salary range for this position is $107,980.00 - $172,730.00.
Apply by: Nov 13, 2026
Experience: 5+ years of experience working in a support, development, engineering, IT, or a quality assurance organization
Posting language: English
Posted: Oct 30, 2026

Original job description

Red Hat’s Technical Account Management team is looking for an enterprise-level engineer with a background in Red Hat Enterprise Linux to join us remotely in the East region of the United States as a Senior Technical Account Manager. In this role, you will work with a small set of key customers to provide direct technical and architectural guidance for the Red Hat Enterprise Linux Platform. You will also commit to learning Security based concepts and procedures, if not already proficient. At Red Hat, customer support includes far more than just “break-fix” solutions. Customers get industry-leading resources that enable their technical environments to run efficiently, so they can focus on growing their businesses. Technical account management is a premium support offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. You will forge relationships with your customers, develop a deep technical understanding of their Red Hat implementation, share technical best practices and act as point of contact for any major incidents, managing the customer’s expectations and communications through resolution of such incidents. You will tailor support for each customer's environment, facilitate collaboration with their other vendors and advocate on their behalf. At the same time, you'll work closely with our engineering, research and development, product management, and technical support teams to debug, test, and resolve issues. The ideal TAM is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and use their time efficiently.

What you will do:

Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
Specialize in Red Hat Enterprise Linux, providing expertise on its implementation and use
Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
Provide strategic advice and guidance on current and future Red Hat products and solutions
Manage customer cases, maintaining clear and concise documentation
Collaborate with engineering, R&D, product management, and technical support teams
Create and maintain technical documentation for issue resolution and knowledge sharing
Manage and grow customer relationships through attentive, relationship-based support
Visit customer sites as needed and ensure exceptional service experience

What You Will Bring

5+ years of experience working in a support, development, engineering, IT, or a quality assurance organization
Experience with Red Hat Enterprise Linux, including installation, patch management, performance tuning and troubleshooting.
Experience with configuration management, application deployment, and infrastructure orchestration technologies
Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
Outstanding verbal and written communication skills
Ability to convey complex information to customers clearly and concisely
Ability to manage multiple issues and projects
Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage)

The following are beneficial but not required:

Experience with container technologies such as Docker, Podman, and Kubernetes
Experience working in automation environments
Software engineering background; experience with RPM-based Linux technologies
Experience deploying applications in cloud environments
Experience developing containerized applications
Familiarity with source code management tools like Git or SVN
Prior experience in a technical leadership or mentorship role
Red Hat Certified Engineer (RHCE) a plus

The salary range for this position is $107,980.00 - $172,730.00. Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.

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